Fintech PR
[24]7.ai Named A Leader in Conversational AI for Customer Service 2019 by Independent Research Firm
[24]7.ai, a global leader in intent-driven customer engagement solutions, announced that it has been recognized as a leader in The Forrester New Wave
This industry report evaluated the [24]7 AIVA conversational AI platform against 10 criteria, finding that “[24]7.ai’s vertical features stand out from the pack. Deep libraries of domain-specific intents and quick- start bots for verticals show [24]7.ai is strong in an area where most vendors fall behind.”
The report continued, “[24]7.ai is moving toward a toolkit approach, allowing brands to get something simple up and running on their own. But for complex use cases, [24]7.ai can provide the army of resources required.”
“Companies are strategically investing in conversational AI capabilities to interact with customers in a natural and effortless way,” said Lisa Matherly, vice president of Marketing for [24]7.ai. “To be named a leader in the ‘The Forrester New Wave
SOURCE [24]7.ai