Fintech PR
Singaporean Travellers Reveal the Airlines with Most Delays and Cancellations in MoneySmart Survey
SINGAPORE, June 29, 2023 /PRNewswire/ –– New research released today by leading personal finance portal MoneySmart has revealed the top airlines for flight delay and cancellation according to Singaporean travellers.
Whilst air travel can be notoriously chaotic, travellers have seen an even greater increase in flight disruptions in recent years. In the past 12 months alone, the number of Singaporeans searching for ‘travel insurance claim’ online has risen by 401%¹.
To understand the issues travellers have experienced with flight disruptions, MoneySmart surveyed over 1,700 Singaporeans who have flown in the past year (May 2022-23) and uncovered the top 12 airlines with the most flight delays and cancellations, according to Sinaporean travellers.
Of those surveyed, Air India topped the list, with almost 4 in 5 (78%) of the airline’s customers reporting a delay, while 71% reported a cancellation.
MoneySmart uncovers the airlines Singaporean travellers say they’ve experienced the most disruptions with and how this affected their travel experiences:
The airlines with the most flight delays, as reported by survey respondents
According to the customer survey, Air India emerged as the top airline with the highest number of delays, as reported by almost 4 in 5 (78%) respondents who had flown with them:
- Air China was second, with 7 in 10 (70%) of respondents reporting a delay with them.
- Cebu Pacific Air closely followed in third place, with 69% of respondents encountering delays while flying with the airline.
- Singapore Airlines, the national carrier, was reported to have caused delays for almost 2 in 5 (38%) of the respondents who flew with them in the past year. However, they ranked ninth among the top 12 airlines in terms of reported delays.
The most common duration of delays reported by survey respondents was 1 to 3 hours, accounting for 40% of respondents. Nearly two-fifths (38%) of travellers reported experiencing delays exceeding 4 hours.
The top 12 airlines with the most delays according to Singaporean travellers:
|
Airline |
% of passengers who experienced a delay  |
|
Air India |
78 % |
|
Air China |
70 % |
|
Cebu Pacific Air |
69 % |
|
Bangkok Airways |
62 % |
|
Air Asia |
47 % |
|
China Airlines |
46 % |
|
British Airways |
46 % |
|
All Nippon Airways |
43 % |
|
Singapore Airlines |
38 % |
|
Philippine Airlines |
38 % |
|
Scoot |
37 % |
|
Japan Airlines |
37 % |
The airlines with the most flight cancellations, as reported by survey respondents
Excluding flight cancellations due to COVID-19 travel restrictions, Air India took the top spot again, with 71% of survey respondents who had flown with the airline reporting experiencing a cancellation.
- Cebu Pacific Air followed, with 65% who had flown with the airline reporting a cancellation with them.
- Air China claimed the third spot, with over two-thirds (64%) of respondents reporting cancelled flights.
- The survey reveals that the most common wait time for a replacement flight was 1 to 3 hours (27% of respondents).
The top 12 airlines with the most cancellations according to Singaporean travellers:
|
Airline |
% of passengers who experienced a cancellation |
|
Air India |
71 % |
|
Cebu Pacific Air |
65 % |
|
Air China |
64 % |
|
Bangkok Airways |
62 % |
|
British Airways |
37 % |
|
All Nippon Airways |
35 % |
|
Air Asia |
33 % |
|
China Airlines |
33 % |
|
Philippine Airlines |
32 % |
|
Singapore Airlines |
26 % |
|
Cathay Pacific |
25 % |
|
Japan Airlines |
25 % |
Compensation for disruption
When it comes to compensation for disrupted air travel, the survey findings shed light on the following key insights:
Compensation for delayed flights:
- On average, 42% of respondents who had experienced delays reported not receiving direct compensation from the airline.
- Scoot, the low-cost airline owned by the Singapore Airlines group, compensated only around 23% of the surveyed respondents who experienced delays. This places Scoot as the airline least likely to provide compensation for flight delays, leaving 77% of the affected passengers to bear the financial cost.
Compensation for cancelled flights:
- 32% reported not receiving direct compensation from the airline for cancelled flights.
- However, survey responses indicated that Air India – the airline with the highest rate of both delays and cancellations – was least likely to compensate for flight cancellations, with 43% of passengers receiving some.
The percentages of disrupted Singaporean travellers surveyed who received compensation from the top 12 most delayed and cancelled airlines:
|
Delayed travellers |
Cancelled travellers |
|||
|
Airline |
NET % compensated |
Airline |
NET % compensated |
|
|
Air China |
71 % |
Air China |
74 % |
|
|
Bangkok Airways |
66 % |
Singapore Airlines |
73 % |
|
|
British Airways |
64 % |
Bangkok Airways |
59 % |
|
|
Singapore Airlines |
62 % |
Cathay Pacific |
56 % |
|
|
China Airlines |
57 % |
Philippine Airlines |
56 % |
|
|
All Nippon Airways |
53 % |
China Airlines |
54 % |
|
|
Air India |
48 % |
British Airways |
53 % |
|
|
Japan Airlines |
44 % |
Cebu Pacific Air |
51 % |
|
|
Air Asia |
33 % |
Air Asia |
50 % |
|
|
Philippine Airlines |
30 % |
All Nippon Airways |
50 % |
|
|
Cebu Pacific Air |
27 % |
Japan Airlines |
46 % |
|
|
Scoot |
23 % |
Air India |
43 % |
According to respondents who experienced disruptions, the result of flight delays and cancellations has appeared to have a longer-term impact on travel behaviours:
- 65% now always pre-arrange travel insurance to safeguard against travel disruptions, emphasising the growing recognition of its importance.
- 62% found their experience to be stressful, substantiating the emotional toll such incidents can have on travellers.
- 58% now frequently worry about the possibility of future disruptions, indicating a lingering concern affecting their travel plans.
- 47% expressed extreme disappointment with their airline’s handling of delays or cancellations, suggesting a call to improve customer service and support during such frustrating circumstances.
- 39% admitted that the handling of their disruption has made them not want to fly with the airline again, demonstrating a lasting impact of poor incident management on brand trust and customer loyalty.
Abel Lee, Singapore General Manager at MoneySmart said, “Flight delays and cancellations have an immense impact on one’s travel plans.
“Planning for the perfect holiday could all come to waste if we fail to account for these potential risks.
“Our survey has uncovered very recent negative experiences by modern travellers, and we recognise the critical role travel insurance plays in mitigating these risks.
“Travel insurance offers a peace of mind, ensuring that unforeseen disruptions are met with comprehensive support and financial protection that one may not necessarily receive from airlines.
“We believe that every traveller should enjoy a worry-free travel experience.”
For more information and to view the full findings and methodology of the survey, please visit: https://www.moneysmart.sg/travel-insurance/flight-cancellations-delays-singapore-ms
If you choose to run this story, please link back to: https://www.moneysmart.sg/travel-insurance/flight-cancellations-delays-singapore-ms
Accompanying infographics may be downloaded here.
Survey Methodology
Research conducted on behalf of MoneySmart by Savanta amongst 1,730 Singaporean adults (aged 18+) who had travelled in the past year. The survey was carried out online between 5 – 15 May 2023.
Amongst all respondents surveyed, 58% said they had experienced a flight delay, and 40% said they had experienced a cancellation.
All data is based on the experiences, perceptions, and reports of the Singaporean travellers from the above survey group.
Appendix
¹ Google Trends data pulled on 30/5/23 from this page.
About MoneySmart Group
MoneySmart Group is one of Southeast Asia’s largest personal finance portals, helping millions of people on their journey to achieve their financial goals.
MoneySmart provides a financial comparison and content platform for consumers to make informed product choices across a range of banking, insurance and investment products. We do the hard work of compiling the information and facts to make it easy for you to compare and choose what’s best for you.
Under our Bubblegum brand, we aim to create desirable insurance products and experiences and to become the winning digital insurance brand of the future.
For more information, please visit www.moneysmart.com.
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Fintech PR
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HONG KONG, Nov. 5, 2024 /PRNewswire/ — This November, COCA is thrilled to announce its Zero-Fee Black November offer, delivering one of the most competitive zero-fee crypto wallet and card experiences in the industry. With zero fees on swaps, card spending, and FX, COCA is dedicated to helping users keep more of their crypto gains by reducing the costs that often come with swapping and spending cryptocurrencies in the real world.
Why COCA Leads the Way in Zero Fees
Most crypto apps, including Coinbase, Crypto.com, Revolut, and popular DEXs, add commission fees that reduce users’ earnings. COCA’s Zero-Fee Black November, however, offers the opportunity to transact with zero costs. Here’s how COCA stands out:
- Zero Commission on Cross-Chain Swaps: COCA users can swap assets seamlessly across 13 chains with no commission fees.
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About COCA
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Photo: https://mma.prnewswire.com/media/2549172/Black_November_COCA.jpg
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View original content:https://www.prnewswire.co.uk/news-releases/coca-unveils-black-november-zero-fees-on-swaps-spending-and-fx-with-the-coca-crypto-card-302296499.html
Fintech PR
Gateway Gulf’s Second Edition Concludes on a High Note with over USD 12 Billion of Announcements and Deals
MANAMA, Bahrain, Nov. 5, 2024 /PRNewswire/ — A total of 32 landmark announcements and deals over USD 12 billion were announced at the second edition of Gateway Gulf 2024, which ran between 3 – 4 November. Organised by Bahrain Economic Development Board (Bahrain EDB), the forum was attended by 250 ministers and business leaders from around the world and highlighted significant trade and investment opportunities in Bahrain and the wider Gulf, as the region’s economies increasingly drive growth in non-oil sectors.
In finance, Al Salam Bank (ASB) announced the launch of ASB Capital, a newly established Category 3A asset management firm licensed by the Dubai Financial Services Authority (DFSA). Investcorp announced key investment related initiatives, and SICO Bank introduced diversified investment products. J.P. Morgan Payments announced plans to hire technologists in Bahrain. Additionally, Singapore Gulf Bank announced the launch of corporate banking services for the global digital economy.
Highlighting Bahrain’s digital transformation momentum, ARRAY Innovation signed three partnerships with the National Bank of Bahrain (NBB), Aluminium Bahrain (Alba), and the Labour Fund (Tamkeen) to promote advanced enterprise software, analytics, artificial intelligence, and machine learning solutions. Beyon unveiled its visionary digital city and signed a development agreement with Edamah.
In manufacturing, Alba and Daiki Aluminium reaffirmed their commitment to establishing a sustainable aluminium dross processing facility in the Kingdom of Bahrain. Racing Force Group and Bahrain International Circuit announced the completion of the Bell Racing Helmets factory extension and groundbreaking for its new open manufacturing production (OMP) facility. Meanwhile, Bapco Energies also announced reaching a decisive milestone of expanding its refining capacity in compliance with the latest sustainability regulations under Bapco Modernisation Program (BMP).
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Government announcements included details from Bahrain’s Ministry of Industry & Commerce about a National Industrial Development Fund and SMEs Development Fund. The Ministry of Housing and Urban Planning outlined plans for the development of 3,000 residential units and apartments in Khalifa City, while Mumtalakat, Bahrain’s sovereign wealth fund, signed several partnership agreements across key verticals of their portfolio.
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View original content:https://www.prnewswire.co.uk/news-releases/gateway-gulfs-second-edition-concludes-on-a-high-note-with-over-usd-12-billion-of-announcements-and-deals-302296497.html
Fintech PR
FBOX Accelerates Growth and Innovation in the Cooling Industry with Strategic Initiatives
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At the recent exhibition Bitcoin Amsterdam, FBOX introduced its revolutionary clean energy green mining solution. The innovation effectively addresses the critical challenge of unstable power output in renewable energy mining, showcasing the company’s commitment to sustainability and eco-friendly practices.
Following this significant launch, FBOX made a strong entry into the data center liquid cooling sector at Gitex Global in Dubai. This strategic move highlights the company’s advanced cooling technologies, meticulously designed to meet the evolving demands of modern data centers and ensure optimal performance, enabling broader applications of cooling technology across various industries.
The momentum continued at the Blockchain Life Dubai, where FBOX unveiled a specialized cooling solution tailored for the Antminer S21 immersion miner. This initiative underscores FBOX’s dedication to delivering customizable, state-of-the-art solutions for the cryptocurrency mining industry, reinforcing its adaptability in a rapidly changing industry.
Looking ahead, FBOX will be exhibiting at the upcoming SC 24, the International Conference for High Performance Computing, Networking, Storage, and Analysis in Atlanta, USA in November. With two strategically positioned booths showcasing its innovative data center liquid cooling products, the company signals its commitment to establishing a robust presence.
These swift advancements underscore FBOX’s dynamic growth trajectory and strategic focus on capitalizing on high-demand markets. As the company continues to innovate, it remains dedicated to fostering sustainable solutions and driving excellence in the cooling solutions industry.
About FBOX
FBOX is a leading solution provider in the cooling industry, renowned for its innovative immersion, hydro, and air-cooling products. Committed to advancing cooling technology, FBOX offers stable, high-performance cooling solutions that are highly compatible across diverse environments.
By enabling efficient overclocking while ensuring thermal stability, FBOX products are widely adopted in North and South America, as well as the Middle East, positioning the company as a trusted leader in the market.
For additional details, visit:
Official Site: www.fboxdata.com
LinkedIn: FBOXDATA
Twitter: FBOXDATA
View original content:https://www.prnewswire.co.uk/news-releases/fbox-accelerates-growth-and-innovation-in-the-cooling-industry-with-strategic-initiatives-302296487.html
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