Connect with us
Prague Gaming & TECH Summit 2025 (25-26 March)

Fintech PR

Singaporean Travellers Reveal the Airlines with Most Delays and Cancellations in MoneySmart Survey

Published

on

okx-ventures-contributes-to-ethereum-mev-solution-shutter-network

SINGAPORE, June 29, 2023 /PRNewswire/ – New research released today by leading personal finance portal MoneySmart has revealed the top airlines for flight delay and cancellation according to Singaporean travellers.

Whilst air travel can be notoriously chaotic, travellers have seen an even greater increase in flight disruptions in recent years. In the past 12 months alone, the number of Singaporeans searching for ‘travel insurance claim’ online has risen by 401%¹.

To understand the issues travellers have experienced with flight disruptions, MoneySmart surveyed over 1,700 Singaporeans who have flown in the past year (May 2022-23) and uncovered the top 12 airlines with the most flight delays and cancellations, according to Sinaporean travellers.

Of those surveyed, Air India topped the list, with almost 4 in 5 (78%) of the airline’s customers reporting a delay, while 71% reported a cancellation. 

MoneySmart uncovers the airlines Singaporean travellers say they’ve experienced the most disruptions with and how this affected their travel experiences:

The airlines with the most flight delays, as reported by survey respondents 

According to the customer survey, Air India emerged as the top airline with the highest number of delays, as reported by almost 4 in 5 (78%) respondents who had flown with them: 

  • Air China was second, with 7 in 10 (70%) of respondents reporting a delay with them. 
  • Cebu Pacific Air closely followed in third place, with 69% of respondents encountering delays while flying with the airline.
  • Singapore Airlines, the national carrier, was reported to have caused delays for almost 2 in 5 (38%) of the respondents who flew with them in the past year. However, they ranked ninth among the top 12 airlines in terms of reported delays.

The most common duration of delays reported by survey respondents was 1 to 3 hours, accounting for 40% of respondents. Nearly two-fifths (38%) of travellers reported experiencing delays exceeding 4 hours.

The top 12 airlines with the most delays according to Singaporean travellers:

Airline   

% of passengers who experienced a delay   

Advertisement

Air India 

78 %

Air China 

70 %

Cebu Pacific Air 

69 %

Bangkok Airways 

62 %

Air Asia 

47 %

Advertisement

China Airlines 

46 %

British Airways 

46 %

All Nippon Airways 

43 %

Singapore Airlines  

38 %

Philippine Airlines 

38 %

Advertisement

Scoot 

37 %

Japan Airlines 

37 %

 

The airlines with the most flight cancellations, as reported by survey respondents

Excluding flight cancellations due to COVID-19 travel restrictions, Air India took the top spot again, with 71% of survey respondents who had flown with the airline reporting experiencing a cancellation.

  • Cebu Pacific Air followed, with 65% who had flown with the airline reporting a cancellation with them.
  • Air China claimed the third spot, with over two-thirds (64%) of respondents reporting cancelled flights.
  • The survey reveals that the most common wait time for a replacement flight was 1 to 3 hours (27% of respondents).   

The top 12 airlines with the most cancellations according to Singaporean travellers:

Airline

% of passengers who experienced a cancellation

Air India

Advertisement

71 %

Cebu Pacific Air

65 %

Air China

64 %

Bangkok Airways

62 %

British Airways

37 %

All Nippon Airways

Advertisement

35 %

Air Asia

33 %

China Airlines

33 %

Philippine Airlines

32 %

Singapore Airlines

26 %

Cathay Pacific

Advertisement

25 %

Japan Airlines

25 %

Compensation for disruption

When it comes to compensation for disrupted air travel, the survey findings shed light on the following key insights:

Compensation for delayed flights:

  • On average, 42% of respondents who had experienced delays reported not receiving direct compensation from the airline.
  • Scoot, the low-cost airline owned by the Singapore Airlines group, compensated only around 23% of the surveyed respondents who experienced delays. This places Scoot as the airline least likely to provide compensation for flight delays, leaving 77% of the affected passengers to bear the financial cost.   

Compensation for cancelled flights:

  • 32% reported not receiving direct compensation from the airline for cancelled flights.
  • However, survey responses indicated that Air India – the airline with the highest rate of both delays and cancellations – was least likely to compensate for flight cancellations, with 43% of passengers receiving some.

The percentages of disrupted Singaporean travellers surveyed who received compensation from the top 12 most delayed and cancelled airlines: 

Delayed travellers  

Cancelled travellers  

Airline  

NET % compensated   

Advertisement

Airline  

NET % compensated   

Air China  

71 %

Air China  

74 %

Bangkok Airways  

66 %

Singapore Airlines  

73 %

Advertisement

British Airways  

64 %

Bangkok Airways  

59 %

Singapore Airlines  

62 %

Cathay Pacific  

56 %

China Airlines 

57 %

Advertisement

Philippine Airlines 

56 %

All Nippon Airways  

53 %

China Airlines  

54 %

Air India  

48 %

British Airways  

53 %

Advertisement

Japan Airlines 

44 %

Cebu Pacific Air 

51 %

Air Asia  

33 %

Air Asia  

50 %

Philippine Airlines  

30 %

Advertisement

All Nippon Airways  

50 %

Cebu Pacific Air  

27 %

Japan Airlines 

46 %

Scoot  

23 %

Air India  

43 %

Advertisement

 

According to respondents who experienced disruptions, the result of flight delays and cancellations has appeared to have a longer-term impact on travel behaviours:

  • 65% now always pre-arrange travel insurance to safeguard against travel disruptions, emphasising the growing recognition of its importance.
  • 62% found their experience to be stressful, substantiating the emotional toll such incidents can have on travellers.  
  • 58% now frequently worry about the possibility of future disruptions, indicating a lingering concern affecting their travel plans.
  • 47% expressed extreme disappointment with their airline’s handling of delays or cancellations, suggesting a call to improve customer service and support during such frustrating circumstances. 
  • 39% admitted that the handling of their disruption has made them not want to fly with the airline again, demonstrating a lasting impact of poor incident management on brand trust and customer loyalty.

Abel Lee, Singapore General Manager at MoneySmart said, “Flight delays and cancellations have an immense impact on one’s travel plans.

“Planning for the perfect holiday could all come to waste if we fail to account for these potential risks.

“Our survey has uncovered very recent negative experiences by modern travellers, and we recognise the critical role travel insurance plays in mitigating these risks.

“Travel insurance offers a peace of mind, ensuring that unforeseen disruptions are met with comprehensive support and financial protection that one may not necessarily receive from airlines.

“We believe that every traveller should enjoy a worry-free travel experience.”

For more information and to view the full findings and methodology of the survey, please visit: https://www.moneysmart.sg/travel-insurance/flight-cancellations-delays-singapore-ms 

If you choose to run this story, please link back to: https://www.moneysmart.sg/travel-insurance/flight-cancellations-delays-singapore-ms 

Accompanying infographics may be downloaded here.  

Survey Methodology

Advertisement

Research conducted on behalf of MoneySmart by Savanta amongst 1,730 Singaporean adults (aged 18+) who had travelled in the past year. The survey was carried out online between 5 – 15 May 2023.

Amongst all respondents surveyed, 58% said they had experienced a flight delay, and 40% said they had experienced a cancellation.   

All data is based on the experiences, perceptions, and reports of the Singaporean travellers from the above survey group.  

Appendix
¹ Google Trends data pulled on 30/5/23 from this page.

About MoneySmart Group

MoneySmart Group is one of Southeast Asia’s largest personal finance portals, helping millions of people on their journey to achieve their financial goals.

MoneySmart provides a financial comparison and content platform for consumers to make informed product choices across a range of banking, insurance and investment products. We do the hard work of compiling the information and facts to make it easy for you to compare and choose what’s best for you.

Under our Bubblegum brand, we aim to create desirable insurance products and experiences and to become the winning digital insurance brand of the future.

For more information, please visit www.moneysmart.com.

 

Advertisement

View original content:https://www.prnewswire.co.uk/news-releases/singaporean-travellers-reveal-the-airlines-with-most-delays-and-cancellations-in-moneysmart-survey-301866219.html

Continue Reading
Advertisement
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Fintech PR

Get a firsthand experience of the charisma of Xi

Published

on

get-a-firsthand-experience-of-the-charisma-of-xi

BEIJING, Dec. 26, 2024 /PRNewswire/ — A report from Poeple’s Daily:

In May 2024, Chinese President Xi Jinping paid a state visit to Hungary. During this historic visit, leaders of the two countries announced the elevation of bilateral relations to an all-weather comprehensive strategic partnership for the new era, injecting renewed powerful impetus into cooperation between the two countries.

As the interpreter for Hungarian Prime Minister Viktor Orban during his meeting with President Xi, Simon Adrienn had the opportunity to again gain a firsthand glimpse into the charisma of President Xi as the leader of a major country.

In 2009, Xi, the then vice president of China, visited Hungary. Simon accompanied him as an interpreter for the first time to explore a memorial hall with rich Hungarian ethnic characteristics. “As I provided explanations, Xi listened attentively, showing a genuine interest in Hungarian history and culture. I could sense that he was a leader of great knowledge and insight”.

Since then, she has worked as an interpreter during meetings between the leaders of Hungary and China on numerous occasions. In her memories, Prime Minister Orban and President Xi are both candid and wise leaders who know about each other and trust each other. “President Xi’s clear articulation makes my job relatively easy. He is approachable, and respects and treats every staff member equally. In my view, this exemplifies the true essence of a great leader of a major country.”

Before kicking off this state visit to Hungary, President Xi published a signed article titled “Embarking on a Golden Voyage in ChinaHungary Relations” in the Hungarian newspaper Magyar Nemzet. The article provided a comprehensive overview of the successful practices and positive outcomes in the development of bilateral relations over the past 75 years since the establishment of diplomatic ties between the two countries. Simon translated the article into Hungarian. She said this experience was a valuable learning process, allowing her to gain a deeper understanding of President Xi’s views and thoughts.

In fact, this was not the first time that she translated President Xi’s books and articles. She once participated in the translation of President Xi’s book “Xi Jinping: The Governance of China“. In her eyes, President Xi drew upon numerous Chinese historical and cultural references in the book, prompting her to delve into the materials to identify the most suitable expressions. The process of translation provided her with profound intellectual enlightenment.

She deeply admires President Xi’s statement “Friendship, which derives from close contact between the people, holds the key to sound state-to-state relations.” As Hungary-China relations navigate a “golden channel,” closer people-to-people ties stand as a vital cornerstone. The Hungarian and Chinese people share many similarities, both valuing family harmony. The Hungarian people hold a profound appreciation for Chinese culture, evident through the presence of multiple Confucius Institutes, numerous traditional Chinese medicine clinics, and bilingual schools in Hungary that nurture a plethora of young talents for cultural exchanges between the two nations. Hungarian Chinese communities have also made substantial contributions to fostering deeper friendship between the two countries. People-to-people and cultural exchanges continue to strengthen, laying a solid foundation for cooperation between the two nations.

In the 1980s, student exchanges between Hungary and China began, and Simon was one of the beneficiaries. Her connection with China dated back to the third grade of primary school. At that time, she read many Chinese folk stories in the library. Upon graduating from high school, she seized the opportunity to study in China and spent six wonderful years there which had a significant impact on her life. Even today, she still enjoys reading Chinese folk stories and children’s literature. She has translated them into Hungarian, and organized Hungarian children to read them. she is always learning and improving, hoping to enhance mutual understanding between the two peoples through her work and continue to write new stories of friendly exchanges with her Chinese friends.

View original content:https://www.prnewswire.co.uk/news-releases/get-a-firsthand-experience-of-the-charisma-of-xi-302339216.html

Advertisement

Continue Reading

Fintech PR

WSPN Appoints Former EY Global Chief Innovation Officer Jeff Wong as Independent Director

Published

on

wspn-appoints-former-ey-global-chief-innovation-officer-jeff-wong-as-independent-director

SINGAPORE, Dec. 26, 2024 /PRNewswire/ — Worldwide Stablecoin Payment Network (WSPN), a leading stablecoin infrastructure company, announces the appointment of Jeff Wong as Independent Director. Mr. Wong brings over 25 years of experience in technology innovation and enterprise transformation to WSPN. He most recently served as EY’s Global Chief Innovation Officer from 2015 to 2024, where he spearheaded the firm’s global innovation initiatives and established EY’s advanced technology labs focusing on Artificial Intelligence, Blockchain, Quantum Computing, and Web3.

Prior to EY, Mr. Wong held leadership roles at eBay and JPMorgan Partners. He is a member of the Council on Foreign Relations, the Forbes Technology Council, and the founding Chair of Asia Society’s Technology and Innovation Council, helping drive the innovation and transformation agenda. He was also a member of the World Economic Forum’s Global Future Council on Innovation Ecosystems. He has previously served on the Oxford Foundry Board at Oxford University and the Advisory Board for AI4All. Mr. Wong is a recipient of the Outstanding 50 Asian Americans in Business award and an honoree of the A100 List by Gold House, recognizing individuals with Asian Pacific heritage who have made a significant impact on American culture and society.

“Joining WSPN at this pivotal moment in the stablecoin industry is incredibly exciting,” said Mr. Wong. “I look forward to contributing my experience in emerging technologies and enterprise transformation to help WSPN build the next generation of digital payment infrastructure.”

“Jeff’s appointment represents a significant strategic addition to WSPN,” said Raymond Yuan, Founder and CEO of WSPN. “His deep expertise in innovation management, enterprise transformation, and emerging technologies, combined with his leadership experience at global institutions, will be invaluable as we accelerate our market expansion and global development.”

About WSPN

WSPN is a leading provider of next-generation stablecoin infrastructure, committed to building a more secure, efficient, and transparent payment solution for the global economy. Their flagship product, WUSD stablecoin, is pegged 1:1 to the U.S. Dollar and aims to optimize secure digital payments for Web3 users. WSPN’s Stablecoin 2.0 approach prioritizes user-centricity, community governance, and accessibility, paving the way for widespread stablecoin adoption.

Learn more: www.wspn.io | X | LinkedIn

Logo – https://mma.prnewswire.com/media/2429245/WSPN_logo_Logo.jpg

Cision View original content:https://www.prnewswire.co.uk/news-releases/wspn-appoints-former-ey-global-chief-innovation-officer-jeff-wong-as-independent-director-302338852.html

Continue Reading

Fintech PR

Sinopec Completes Construction of China’s Largest Petrochemical Industrial Base

Published

on

sinopec-completes-construction-of-china’s-largest-petrochemical-industrial-base

Refining Capacity of the Base Surpasses 50 Million Tons per Year

NINGBO, China, Dec. 26, 2024 /PRNewswire/ — China Petroleum & Chemical Corporation‘s (HKG: 0386, “Sinopec”) recently announced the mechanical completion of the second-phase expansion and advanced materials project at its Zhenhai Refinery. This milestone sets new benchmarks for innovation, smart manufacturing, and energy efficiency in large-scale projects. The refinery’s capacity has now been upgraded to 40 million tons per year, contributing to the Zhejiang Ningbo Petrochemical Industrial Base surpassing a total refining capacity of 50 million tons annually. The achievement solidifies its position as China’s largest, most advanced, and globally competitive petrochemical industrial base.

Located in the Yangtze River Delta, a key downstream product consumption hub, the Zhejiang Ningbo Petrochemical Industrial Base plays a vital role in Sinopec’s value chain. The second-phase expansion and advanced materials project, with a total investment of CNY 41.6 billion, incorporates 18 production units, including atmospheric distillation, catalytic cracking, polypropylene, and propane dehydrogenation units. By emphasizing chemical-focused processes, the project creates multiple high-value-added supply chains.

The facility’s expanded production capacity supports the development of high-end polyolefins, advanced materials, and specialty chemicals. It is expected to provide approximately 8 million tons of petrochemical products annually, significantly boosting the overall capacity of supply chains for industries such as automotive, home appliances, and textiles in the region. This expansion is forecast to generate trillions of yuan in upstream and downstream industrial value.

The project achieved remarkable progress in technological innovation and sustainability. Highlights include:

  • Localization of 10 core technologies, including the world’s highest-load vertical labyrinth compressor.
  • Extensive deployment of smart technologies, enabling simultaneous delivery of digital and physical factories.
  • Integration of a fully localized industrial operating system and a self-developed industrial internet platform to enhance decision-making and management.
  • Implementation of comprehensive energy-saving measures, achieving an overall reduction in energy consumption of 11.7%.
  • Safety and quality were paramount during construction, with over 90 million consecutive safe man-hours recorded and a 100% quality pass rate for all units, setting a new industry benchmark.

Zhenhai Refinery, Sinopec’s largest integrated refining and chemical enterprise, boasts an ethylene production capacity of 2.2 million tons per year. It is also the only enterprise in China consistently ranked in the top performance group of the Solomon Global Ethylene Performance Evaluation.

Logo

Photo – https://mma.prnewswire.com/media/2587658/Sinopec_Completes_Construction_China_s_Largest_Petrochemical_Industrial_Base.jpg
Logo – https://mma.prnewswire.com/media/960416/SINOPEC_Logo.jpg

Cision View original content:https://www.prnewswire.co.uk/news-releases/sinopec-completes-construction-of-chinas-largest-petrochemical-industrial-base-302339157.html

Continue Reading

Trending