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Acquisition of Woven Group, accelerates iCXperience, the UK’s largest Privately Owned Call Centre Group towards £100m Turnover

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  • Acquiring most of the assets and trading business of the Woven Group from the administrators resulted in the saving of approx. 250 jobs and the creation in 2024 of an additional 200 new jobs.
  • Included in the acquisition was the purchase of T-point, a software business previously acquired by the Woven Group in a £10m deal.
  • Nine months after being acquired by the UK’s largest BPO Assembly, the Woven Group has shown to be back in profit.  

MANCHESTER, England, March 13, 2024 /PRNewswire/ — iCXperience, the UK’s largest private-owned call centre group, has announced its first four months trading results from the acquisition of Woven, a prominent UK based BPO (Business Processes Outsourcing), of which has achieved profitability within its first year of transition.

Woven, based in Bristol & Ipswich has delivered its first ever profit in several years under its new ownership of iCXperience. Woven Solutions Group’s, which included well-known call centre companies such as Ansaback, Direct Response, and Office Response, was purchased and came out of administration last year.  

With over £42.7m of capital deployed, Woven Solutions Group had rapidly grown since 2018 through acquisitions of several regional call centre businesses in Bristol, Ipswich, and across the UK.

Katherine Horton, Group HR, said: “We are delighted to have added the Woven Group into our Portfolio list. The acquisition ensured the continued growth and success of our business, and our first 9 months of working with our new colleagues at Woven has already delivered innovative and effective solutions for all our clients.”

Reuben Singh, Group CEO said: “We are currently involved in multiple acquisitions while experiencing significant year-on-year organic growth across its businesses. Our aim is to preserve the successful culture of Woven that has contributed to its accomplishments, whilst integrating it into our Group and enhance our overall capabilities across the various businesses.”

Last April, the Group acquired most of the assets and trading business from the administrators of Woven Solutions Group & several associated companies, saving hundreds of jobs. Woven and other planned acquisitions will accelerate the Group’s growth plans to exceed £100m turnover. The trademarks & brands of Woven were also acquired as part of the deal which along with most of the assets, safeguarded the employment of hundreds of staff who were transferred into the new company, that now trades as We are Woven.

In the last filed accounts before administration, WSL Group had revenues of over £19.6m, and the acquisition has given We Are Woven the ability to scale its UK operations and increase both its client base delivery of customer service outsourcing services. Since the acquisition We are Woven has continued to grow across different sectors, such as Ecommerce, and Facilities management, and supports the Telecommunications sector with emergency call-out and 24-hour customer services. The acquisition was funded with Group’s cash reserves, and it will continue to be 100% family-owned with no equity or debt partner. 

We are Woven holds a very strong business proposition with a very established and experienced management team and the Woven Group has had significant invested in the business over the years with a long track record of established clients. The Woven acquisition was strategic for iCXperience as it adds presence of a 400-seater site in Bristol, Ipswich and large work base of homeworkers.

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Reuben Singh, Group CEO adds: “We are pleased to have added the Woven Group last year to our portfolio of UK based Outsourcing Companies. This has given us an even stronger presence across the UK. We are proud to have acquired such well-established and reputable companies such as Direct Response, Ansaback, Office Response as part of the acquisition. We are committed to delivering the highest level of customer service outsourcing for our clients & also as we grow our Medical divisions that has worked tirelessly throughout the pandemic and as we emerge from this. This acquisition not only gives the Group meaningful scale and footprint across the UK, but it will also improve We are Woven’s ability to expand its service offering, increase its surge, and improve disaster recovery.”

About We Are Woven

We Are Woven is a customer experience agency based in Bristol and Ipswich. With over 400 employees, the company provide a range of services, including customer service support, digital marketing, and create design. We Are Woven is committed to delivering innovative and effective solutions to its clients, and it dedicated to providing the best possible customer experience.

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6D Technologies Recognized as ‘Best of IT Service Excellent Gold Partner of the Year’ at Smartfren Awards 2024

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BENGALURU, India, Nov. 27, 2024 /PRNewswire/ — 6D Technologies is honored to announce its receiving of the ‘Best of IT Service Excellent Gold Partner of the Year’ at the prestigious Smartfren Awards 2024. This recognition highlights 6D Technologies’ relentless commitment to delivering innovative and impactful IT solutions that drive success for Smartfren and its customers. 

6D Technologies’ partnership with Smartfren spans multiple years of collaboration, innovation, and shared growth. By consistently delivering customized solutions and exceptional service, 6D Technologies and Smartfren have become trusted partners in their journey of digital transformation. 

“We are incredibly proud to be recognized as the ‘Best of IT Service Excellent Gold Partner of the Year’. This award reflects our commitment to fostering strong partnerships and providing groundbreaking solutions that empower our clients to lead in a digital-first world. Thank you, Smartfren, for this esteemed recognition. Together, we continue to set benchmarks for innovation and excellence!” said Abhilash Sadanandan, Co-Founder and CEO of 6D Technologies

About Smartfren Awards

The Smartfren Awards celebrate outstanding achievements and partnerships that propel the company’s mission of innovation and excellence. This annual event acknowledges the critical contributions of partners who share a vision for driving progress and enriching customer experiences. 

About 6D Technologies

6D Technologies is a global leader in digital transformation solutions, offering cutting-edge technologies in areas like digital BSS, AI, IoT, Digital Financial Solutions, and more. With a customer-first approach and a proven track record, 6D Technologies empowers enterprises to navigate the complexities of today’s digital landscape and achieve sustainable growth. 

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Joe Depa named as EY Global Chief Innovation Officer to lead its global innovation strategy

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  • Depa will lead on the discovery and deployment of emerging technologies to help address business challenges and shape the future with confidence
  • Brings deep experience in identifying new ways that can practically help business transformation through an innovation mindset and culture shift

LONDON, Nov. 26, 2024 /PRNewswire/ — The EY organization announces today the appointment of Joe Depa as the new EY Global Chief Innovation Officer, effective immediately. Within this role, he will spearhead applied innovation to help improve service delivery and guide EY teams to address and solve business challenges.

Depa joins the EY organization at a pivotal moment, as a range of emerging technologies are reshaping businesses and industries, creating a multitude of new challenges and opportunities. To keep pace, the EY organization is continuing to make significant investments in areas such as artificial intelligence (AI), quantum computing and blockchain, and most recently formed the EY.ai Global AI Advisory Council.

In his new role, Depa will be leading the organization’s global innovation strategy. This will include overseeing efforts to successfully implement emerging technologies for tangible business applications, both internally and across work of EY member firms with clients.

Raj Sharma, EY Global Managing Partner of Growth and Innovation, says:

“At this time of constant disruption, success would require a forward-thinking approach and willingness to make bold decisions, which are at the heart of an innovative mindset. We’re thrilled to have Joe’s deep experience and knowledge around AI and data to lead on our strategic approach to innovation so that EY teams can help clients shape their future more confidently.”

Throughout the last decade, Depa has worked closely with C-suite leaders and boards to bring innovative products and services to market, improve client and employee experiences, and help enhance operational efficiencies through technology. Most recently, he served as the inaugural Chief Data and AI Officer at a leading university and health care organization. At the university, he helped to promote AI literacy, launch a responsible AI governance program and enable a secure data foundation. Prior to that, he acted as Senior Managing Director and Global Lead for Data and AI at a global multinational professional services company, where he led a team of AI strategists and data engineers in developing and implementing new products and services.

Joe Depa, EY Global Chief Innovation Officer, says:

“I’m truly excited to join an organization that is ‘All in’ on its commitment to the transformative potential of emerging technologies. I look forward to working with the EY teams and clients to help empower them to apply innovation in bold, new ways that help create value for clients through data, AI and emerging technologies to make the world a better place.”

A renowned thought leader in the field of AI, Depa has been recognized as one of the “Top 50 Global Leaders” by World Summit AI and has received Fast Company’s “World Changing Idea” award, among other accolades.

For more information, visit: ey.com.

About EY

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EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. 

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

All in to shape the future with confidence. 

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available via ey.com/privacy. EY member firms do not practice law where prohibited by local laws. For more information about our organization, please visit ey.com.

This news release has been issued by EYGM Limited, a member of the global EY organization that also does not provide any services to clients.

EY - Building a better working world

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Fintech Pulse: A Daily Dive into Industry Innovations and Developments

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The financial technology sector continues to evolve at a rapid pace, offering innovations that disrupt traditional paradigms. Today’s briefing underscores fintech’s diverse growth avenues: from substantial venture capital plays and strategic partnerships to groundbreaking implementations in lending. Here’s a closer look at recent developments shaping the landscape.


Synapse’s Comeback and Andreessen Horowitz’s Strategic Bet

Source: Axios
Synapse, a financial infrastructure company previously embattled by controversy, is staging a remarkable comeback, backed by none other than venture capital heavyweight Andreessen Horowitz (a16z). With this new infusion of funds, Synapse aims to consolidate its position as a premier platform for building financial services tools.

This resurgence demonstrates the resilience of the fintech ecosystem, where innovation often prevails over turbulence. Synapse’s renewed vigor also signals that top-tier investors remain bullish on infrastructural solutions pivotal to the future of digital finance. Andreessen Horowitz’s participation not only validates Synapse’s model but also underscores the VC giant’s enduring interest in fintech infrastructure, even amid global economic uncertainties.

Analysis:
This partnership exemplifies the dynamism within fintech, highlighting the interplay of innovation, capital, and resilience. It also raises questions about the broader implications of giving second chances to firms with turbulent histories. While Synapse’s evolution could inspire others, it also places a spotlight on governance and accountability in high-growth sectors.


Israel’s Fintech Scene Gets a Boost with Investment in Finova Capital

Source: Calcalistech
Israeli fintech startup Finova Capital has raised an impressive $20 million in a funding round led by prominent institutional investors. This marks a significant milestone for the company as it seeks to expand its suite of financial solutions aimed at underserved markets.

Israel’s fintech ecosystem has long been recognized as a hub of innovation, and this latest investment only reinforces its global standing. Finova Capital’s focus on empowering smaller businesses and fostering financial inclusivity aligns with emerging trends where tech-driven solutions bridge critical gaps in financial services.

Analysis:
With this funding, Finova is poised to enhance its technological offerings while contributing to economic inclusion. However, the broader fintech industry will watch closely to see how the company leverages this capital amid increasing competition from regional and global players.


India’s Yubi Plans a Fundraising Push

Source: Bloomberg
Yubi, a prominent Indian fintech platform backed by Insight Partners, is reportedly preparing for a new fundraising round. Having already established itself as a leader in credit infrastructure, Yubi aims to bolster its offerings and expand its market footprint.

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India’s fintech landscape is witnessing explosive growth, with platforms like Yubi playing a critical role in the credit ecosystem. Yubi’s planned fundraising reflects the broader appetite for scaling solutions that streamline credit access, particularly in emerging markets where traditional lending models often fall short.

Analysis:
This development highlights two key trends: the increasing reliance on credit platforms in high-growth economies and the strategic role of international investors like Insight Partners in driving fintech innovation. Yubi’s expansion plans could set a precedent for other regional fintech players seeking to scale amid global economic headwinds.


Provenir and Hastings Financial Services Win Global Recognition

Source: Business Wire
In a testament to the transformative power of digital lending solutions, Provenir and Hastings Financial Services have been jointly recognized for the Best Digital Lending Implementation at the IBSi Global Fintech Innovation Awards. This accolade underscores the success of their collaboration in modernizing the lending process through cutting-edge technology.

Provenir’s advanced decision-making platform and Hastings Financial Services’ lending expertise have delivered a solution that significantly enhances user experience, operational efficiency, and risk management. Such innovations highlight the increasing role of partnerships in advancing fintech’s digital transformation.

Analysis:
This recognition not only validates the efficacy of digital lending but also emphasizes the importance of partnerships in driving innovation. It signals to the industry that collaboration can be a powerful tool for staying ahead in a rapidly evolving marketplace.


Microf and Quantum Financial Technologies Forge New Alliances

Source: PR Newswire
Microf, a financial solutions provider, has announced a strategic partnership with Quantum Financial Technologies. This collaboration aims to expand lending solutions for contractors, providing streamlined access to capital for businesses in need of flexible financing options.

This partnership is a timely response to the growing demand for specialized financial products in niche markets. By leveraging Quantum’s technology, Microf can now offer more tailored solutions, particularly to contractors navigating complex financial requirements.

Analysis:
This development reflects a growing trend: the diversification of fintech offerings to serve specific market segments. As competition in mainstream fintech intensifies, targeting underserved niches could become a defining strategy for success.


Key Takeaways for the Fintech Ecosystem

  1. Resilience in Fintech Funding: Despite economic uncertainties, venture capital continues to fuel innovative fintech players like Synapse and Finova Capital.
  2. Regional Growth Stories: From Israel to India, fintech ecosystems are thriving, attracting global attention and investment.
  3. Collaboration as a Catalyst: The success of partnerships like Provenir-Hastings and Microf-Quantum underscores the importance of strategic alliances.
  4. The Power of Recognition: Awards like the IBSi Fintech Innovation Awards validate industry achievements, inspiring others to push the envelope.
  5. Focus on Inclusion: Whether through credit platforms or lending solutions, fintech is playing a pivotal role in fostering financial inclusivity worldwide.

Looking Ahead: Challenges and Opportunities

The fintech sector’s journey is far from linear. Regulatory complexities, technological disruptions, and market volatility remain persistent challenges. However, as seen in today’s developments, the opportunities far outweigh the risks. By prioritizing innovation, collaboration, and inclusivity, fintech players can navigate the complexities of the global financial landscape.

This moment in fintech history is pivotal. It’s a time for bold decisions, strategic partnerships, and a commitment to bridging financial divides. As industry players rise to the occasion, the road ahead promises a future where technology and finance intertwine to empower individuals and businesses alike.

 

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