Fintech PR
Atento consolidates its Environmental, Social and Governance (ESG) commitment in 2023 with advances and new initiatives to ensure a sustainable and equitable future
- The company’s new ESG report shows a decrease in its carbon footprint by 32.6% since 2020 and a reduction in Scope 1 emissions by 11.65%
- Atento’s commitment to the professional development of its employees has been reflected in more than 43 million hours invested in training, 25% more than in 2022
MADRID, Aug. 21, 2024 /PRNewswire/ — Atento Luxco 1 (“Atento” or the “Company”), one of the world’s largest providers of customer relationship management and business process outsourcing (CRM/BTO) services and an industry leader in Latin America, has presented the results of its 2023 ESG Report, highlighting significant progress in environmental, social and governance matters. These achievements are part of the company’s strategy to build a more sustainable and equitable future, putting people at the center and harnessing the potential of technology to continue towards responsible leadership of the BTO market.
Committed to a greener present and future
The data in the report reveals a constant reduction in the company’s carbon footprint, thanks to initiatives such as the Atento Work at Home Agent (WAHA) remote work program, the optimization of energy consumption and the promotion of renewable energies. In this regard, on its way to achieving carbon neutrality by 2030, the company reduced its emissions by a total of 32.63% in the last 3 years, reducing Scope 1 emissions by 11.65%, reducing electricity consumption by 5% compared to 2022 and betting on clean energy, with 60% of its total energy consumption coming from renewable sources.
“At Atento, our commitment to ESG actions is firm and reflected in all our operations. The results achieved in 2023 in areas such as the environment and the implementation of Diversity, Equity and Inclusion (DEI) initiatives aligned with the United Nations Sustainable Development Goals are a sign of our efforts to build a better future in our CX sector. In this regard, through technological innovation and the empowerment of our employees, we are building a more humane and responsible sector,” says Dimitrius Oliveira, CEO of Atento.
In addition, Atento has intensified its efforts in waste management and the digitalization of processes, getting closer and closer to its goal of eliminating paper. Thus, last year the company reduced the consumption of this asset by 17.8%, registering its lowest figure since the report was prepared.
Employees at the center: diversity and inclusion as an inherent commitment to Atento
Atento’s commitment to people is a fundamental pillar of its corporate culture, which is why the results around diversity and inclusion play a very relevant role in the ESG 2023 report. In this regard, Atento maintains a female representation of 65% in its workforce, with 50.97% in management positions. This commitment to professional development is also evidenced by 4,752 internal promotions, 91.9% of permanent contracts and more than 43.1 million hours invested in training, 25% more than in 2022.
Since its inception, Atento has fostered a culture of diversity and inclusion, based on its global policy to promote equal opportunities and respect for all its employees. In addition to having a Global Diversity and Inclusion Committee, Atento has continued to promote initiatives such as the DNA program, designed to create a more inclusive work environment. In addition, it has developed specific actions for various groups, including the LGTBIQ+ community, with spaces for dialogue and promotion of jobs or dedicated to women, through programs such as JAQI in Chile, aimed at promoting women’s autonomy and empowerment, or the reporting and support channel, Dona Lila. It has also continued to promote initiatives around people of different races and ethnicities, with new actions such as the Move Challenge, which had a participation of 237 people. This year, the company also went a step further by launching its first global blood donation campaign, which had more than 700 contributors in the first half of 2023.
“These collective actions have positioned Atento as a leader in our sector, setting a benchmark for ESG practices. We are determined to maintain this leadership, continuously striving for excellence and innovation on our path to sustainability and equity,” adds Pablo Sánchez, global head of ESG and CMO of Atento.
Emphasis on commitment to ethics, transparency and the protection of Human Rights
Aligned with its corporate values, Atento has always prioritized governance with actions such as its adherence to the United Nations Global Compact since 2011. The company has a robust compliance framework that includes a Global Compliance Committee, integrity policies with anti-corruption guidelines, a confidential whistleblowing channel and training programs in business ethics. In addition, Atento abides by NIST cybersecurity principles, ensuring information protection and data privacy.
The results of the new report highlight how Atento continues to implement its ESG strategy with the aim of positively impacting its employees, customers and society. Through ongoing collaboration and commitment, the company ensures that its ESG efforts continue to position it as a leader in the industry, in line with its commitment and vast experience in technological innovation to redefine the future of the CX sector.
About Atento
Atento is the largest provider of customer relationship management and business process outsourcing (“CRM BTO”) services in Latin America and one of the leading providers worldwide. Atento is also one of the leading providers of BTO nearshoring CRM services for companies operating in the United States. Since 1999, the Company has developed its business model in 17 countries, employing approximately 110,000 people. Atento, which serves more than 400 customers, offers a wide range of CRM BTO services through multiple channels. The majority of Atento’s clients are leading multinational companies in the telecommunications, banking and financial services, healthcare, retail and government sectors. In recent years, the company has been recognized for its excellence by several global industry analysts, including Everest, Gartner, Frost & Sullivan and ISG. Forbes recognized Atento as one of the 100 best companies to work for in Spain in 2023, while Great Place to Work® has continuously ranked us as one of the 25 best companies to work for worldwide. We have also been recognized as the 1st company in the sector worldwide to achieve the ISO 56002 Innovation Management Certification, which we have maintained for four consecutive years. For more information, visit www.atento.com
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UnionPay International Powers CIIE with Enhanced Cross-border Payment Solutions, Boosting Cross-border Trade Payments
SHANGHAI, Nov. 14, 2024 /PRNewswire/ — The 7th China International Import Expo (CIIE) opened on November 5, welcoming nearly 3,500 exhibitors from 129 countries and regions. UnionPay International (UPI), a longstanding partner of CIIE, showcased its commitment to facilitating global trade by delivering cutting-edge, secure, and convenient payment solutions for exhibitors, buyers, and visitors.
Enhancing Payment Experiences for Global Participants
During this year’s CIIE, UPI unveiled its latest payment innovations, including the UnionPay SplendorPlus Card and the CIIE-themed Card, at the Bank of China (BOC) Shanghai Pavilion. These products attracted significant attention from domestic and international attendees, emphasizing seamless and tailored payment experiences for cross-border transactions.
As part of its broader “Project Excellence 2024”, launched earlier this year, UPI introduced the SplendorPlus Card, specifically designed for inbound international travelers. This versatile card supports multiple payment methods—physical card, QR code, and mobile payments—and offers exclusive benefits such as cashback and localized privileges across five key categories, including transportation, cultural attractions, and dining. With nearly 40 financial institutions worldwide now issuing or preparing to issue the card, UPI continues to expand its reach, enhancing connectivity between China and the global market.
Meeting Evolving Cross-border Payment Needs
UPI’s payment ecosystem has grown significantly in recent years, driven by technological innovation and an understanding of diverse global consumer preferences. To date, more than 250 million UnionPay cards have been issued in 83 countries and regions. Cardholders can access comprehensive payment services within China, including dining, retail, hotel bookings, and transportation, such as Shanghai metro ticketing and taxi services.
In addition, UPI has partnered with over 200 e-wallet providers in 36 countries and regions, enabling international users to link UnionPay cards or apply for digital cards for contactless and mobile payments, mirroring the convenience enjoyed by local residents.
To further support domestic exhibitors and buyers traveling abroad, UPI has launched a CIIE-themed card in collaboration with BOC Shanghai. This card offers domestic users a 1% cashback benefit, along with exclusive discounts at brick-and-mortar merchants in 20 countries and regions, meeting the growing demands of outbound travelers.
Driving Innovation in Cross-border Trade
Beyond enhancing payment experiences for individuals, UPI is at the forefront of driving innovation in cross-border trade. Following the State Council’s approval to establish a Silk Road E-commerce Pilot Zone in Shanghai, UPI has collaborated with key industry players to develop digital payment solutions based on cross-border electronic invoices. This initiative integrates customs declaration, invoicing, and payment settlement processes into a unified digital ecosystem, fostering transparency and efficiency in global trade.
At the Silk Road E-commerce Innovation & Development Conference, held as part of CIIE on November 7, UPI signed a memorandum of understanding with Shanghai E&P International, BoComm Shanghai, and BOC Shanghai. This collaboration marks a pivotal step in aligning Shanghai with international trade standards and promoting the adoption of electronic documentation in global commerce.
Under the guidance of regulatory authorities, UPI has pioneered standardized and compliant end-to-end solutions to address the evolving needs of cross-border e-commerce. From international airfare and hotel payments to online transactions and settlements, these solutions empower businesses to embrace digital transformation, contributing to the sustainable development of global trade.
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ST JULIANS, Malta, Nov. 14, 2024 /PRNewswire/ — MJ Foundation Fundacja Rodzinna, a company related to Mateusz Juroszek, Board Member and primary insider of Gentoo Media Inc. (Gentoo) has today acquired 115,604 shares in Gentoo at a price of SEK 24,996 per share. After this transaction, close associates of Mateusz Juroszek hold 24,027,766 shares in Gentoo.
This information is subject to the disclosure requirements pursuant to Section 5-12 of the Norwegian Securities Trading Act.
For further information, contact:
Tore Formo, Group CFO, [email protected], +47 91668678
About Gentoo Media
Gentoo Media is a market-leading affiliate connecting operators and players in the online gambling and sports betting industry. Gentoo Media offers an array of iGaming affiliate solutions, such as paid marketing expertise and quality traffic through our prominent industry sites including AskGamblers, Time2Play, CasinoTopsOnline, WSN and Casinomeister. In 2024, Gentoo Media (formerly GiG Media) became Gentoo Media Inc. following a legal split separating the Media and Platform and Sportsbook business in Gaming Innovation Group (GiG) into two independently listed companies. Gentoo Media Inc. is dual listed on the Oslo Stock Exchange (ticker “G2MNO”) and Nasdaq Stockholm (ticker “G2M”). www.gentoomedia.com
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PARIS, Nov. 13, 2024 /PRNewswire/ — Newmark announces the firm has advised Unibail-Rodamco-Westfield (URW) in the €172.5 million sale of the 140,846 square-foot (13,085 square-meter) office portion of Les Ateliers Gaîté, a mixed-use property in the prominent Montparnasse district of Paris. Newmark Deputy Chief Business Officer Emmanuel Frénot arranged the transaction between URW and buyers Swiss Life Asset Managers and Norges Bank Investment Management.
“Advising URW on the sale of this asset, with its exceptional location and exemplary environmental approach, just a few months after the opening of our Paris office makes us particularly proud and highlights our ongoing momentum,” said Frénot. “This transaction confirms the recovery signals we have been sensing since the end of the second quarter of 2024 and suggests an increase in activity in the office segment for 2025.”
Les Ateliers Gaîté, delivered in 2022, includes around 100 retail shops, restaurants and services, as well as a hotel, offices, housing and a public library. The office space is leased long-term to coworking operator Wojo, establishing its Parisian flagship.
Newmark opened its flagship Paris office in March, hiring several of the city’s most respected brokers, including Francois Blin and Frénot to lead the team, Antoine Salmon and Vianney d’Ersu as Co-Heads of Retail Leasing, Managing Directors Jérôme De Laboulaye, Nicolas Coutant and Alexandre Gotti as President, France. The office is now home to nearly 40 leading French commercial real estate professionals, including a market-leading research team.
About Newmark
Newmark Group, Inc. (Nasdaq: NMRK), together with its subsidiaries (“Newmark”), is a world leader in commercial real estate, seamlessly powering every phase of the property life cycle. Newmark’s comprehensive suite of services and products is uniquely tailored to each client, from owners to occupiers, investors to founders, and startups to blue-chip companies. Combining the platform’s global reach with market intelligence in both established and emerging property markets, Newmark provides superior service to clients across the industry spectrum. For the twelve months ended September 30, 2024, Newmark generated revenues of over $2.6 billion. As of that same date, Newmark’s company-owned offices, together with its business partners, operated from nearly 170 offices with more than 7,800 professionals around the world. To learn more, visit nmrk.com or follow @newmark.
Discussion of Forward-Looking Statements about Newmark
Statements in this document regarding Newmark that are not historical facts are “forward-looking statements” that involve risks and uncertainties, which could cause actual results to differ from those contained in the forward-looking statements. These include statements about the Company’s business, results, financial position, liquidity, and outlook, which may constitute forward-looking statements and are subject to the risk that the actual impact may differ, possibly materially, from what is currently expected. Except as required by law, Newmark undertakes no obligation to update any forward-looking statements. For a discussion of additional risks and uncertainties, which could cause actual results to differ from those contained in the forward-looking statements, see Newmark’s Securities and Exchange Commission filings, including, but not limited to, the risk factors and Special Note on Forward-Looking Information set forth in these filings and any updates to such risk factors and Special Note on Forward-Looking Information contained in subsequent reports on Form 10-K, Form 10-Q or Form 8-K.
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