Fintech PR
Atento consolidates its Environmental, Social and Governance (ESG) commitment in 2023 with advances and new initiatives to ensure a sustainable and equitable future
- The company’s new ESG report shows a decrease in its carbon footprint by 32.6% since 2020 and a reduction in Scope 1 emissions by 11.65%
- Atento’s commitment to the professional development of its employees has been reflected in more than 43 million hours invested in training, 25% more than in 2022
MADRID, Aug. 21, 2024 /PRNewswire/ — Atento Luxco 1 (“Atento” or the “Company”), one of the world’s largest providers of customer relationship management and business process outsourcing (CRM/BTO) services and an industry leader in Latin America, has presented the results of its 2023 ESG Report, highlighting significant progress in environmental, social and governance matters. These achievements are part of the company’s strategy to build a more sustainable and equitable future, putting people at the center and harnessing the potential of technology to continue towards responsible leadership of the BTO market.
Committed to a greener present and future
The data in the report reveals a constant reduction in the company’s carbon footprint, thanks to initiatives such as the Atento Work at Home Agent (WAHA) remote work program, the optimization of energy consumption and the promotion of renewable energies. In this regard, on its way to achieving carbon neutrality by 2030, the company reduced its emissions by a total of 32.63% in the last 3 years, reducing Scope 1 emissions by 11.65%, reducing electricity consumption by 5% compared to 2022 and betting on clean energy, with 60% of its total energy consumption coming from renewable sources.
“At Atento, our commitment to ESG actions is firm and reflected in all our operations. The results achieved in 2023 in areas such as the environment and the implementation of Diversity, Equity and Inclusion (DEI) initiatives aligned with the United Nations Sustainable Development Goals are a sign of our efforts to build a better future in our CX sector. In this regard, through technological innovation and the empowerment of our employees, we are building a more humane and responsible sector,” says Dimitrius Oliveira, CEO of Atento.
In addition, Atento has intensified its efforts in waste management and the digitalization of processes, getting closer and closer to its goal of eliminating paper. Thus, last year the company reduced the consumption of this asset by 17.8%, registering its lowest figure since the report was prepared.
Employees at the center: diversity and inclusion as an inherent commitment to Atento
Atento’s commitment to people is a fundamental pillar of its corporate culture, which is why the results around diversity and inclusion play a very relevant role in the ESG 2023 report. In this regard, Atento maintains a female representation of 65% in its workforce, with 50.97% in management positions. This commitment to professional development is also evidenced by 4,752 internal promotions, 91.9% of permanent contracts and more than 43.1 million hours invested in training, 25% more than in 2022.
Since its inception, Atento has fostered a culture of diversity and inclusion, based on its global policy to promote equal opportunities and respect for all its employees. In addition to having a Global Diversity and Inclusion Committee, Atento has continued to promote initiatives such as the DNA program, designed to create a more inclusive work environment. In addition, it has developed specific actions for various groups, including the LGTBIQ+ community, with spaces for dialogue and promotion of jobs or dedicated to women, through programs such as JAQI in Chile, aimed at promoting women’s autonomy and empowerment, or the reporting and support channel, Dona Lila. It has also continued to promote initiatives around people of different races and ethnicities, with new actions such as the Move Challenge, which had a participation of 237 people. This year, the company also went a step further by launching its first global blood donation campaign, which had more than 700 contributors in the first half of 2023.
“These collective actions have positioned Atento as a leader in our sector, setting a benchmark for ESG practices. We are determined to maintain this leadership, continuously striving for excellence and innovation on our path to sustainability and equity,” adds Pablo Sánchez, global head of ESG and CMO of Atento.
Emphasis on commitment to ethics, transparency and the protection of Human Rights
Aligned with its corporate values, Atento has always prioritized governance with actions such as its adherence to the United Nations Global Compact since 2011. The company has a robust compliance framework that includes a Global Compliance Committee, integrity policies with anti-corruption guidelines, a confidential whistleblowing channel and training programs in business ethics. In addition, Atento abides by NIST cybersecurity principles, ensuring information protection and data privacy.
The results of the new report highlight how Atento continues to implement its ESG strategy with the aim of positively impacting its employees, customers and society. Through ongoing collaboration and commitment, the company ensures that its ESG efforts continue to position it as a leader in the industry, in line with its commitment and vast experience in technological innovation to redefine the future of the CX sector.
About Atento
Atento is the largest provider of customer relationship management and business process outsourcing (“CRM BTO”) services in Latin America and one of the leading providers worldwide. Atento is also one of the leading providers of BTO nearshoring CRM services for companies operating in the United States. Since 1999, the Company has developed its business model in 17 countries, employing approximately 110,000 people. Atento, which serves more than 400 customers, offers a wide range of CRM BTO services through multiple channels. The majority of Atento’s clients are leading multinational companies in the telecommunications, banking and financial services, healthcare, retail and government sectors. In recent years, the company has been recognized for its excellence by several global industry analysts, including Everest, Gartner, Frost & Sullivan and ISG. Forbes recognized Atento as one of the 100 best companies to work for in Spain in 2023, while Great Place to Work® has continuously ranked us as one of the 25 best companies to work for worldwide. We have also been recognized as the 1st company in the sector worldwide to achieve the ISO 56002 Innovation Management Certification, which we have maintained for four consecutive years. For more information, visit www.atento.com
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LYON, France, Sept. 19, 2024 /PRNewswire/ — After an intense week of competition, the 47th WorldSkills Competition has officially wrapped up, marking the end of a thrilling journey for 1,400 young professionals from around the globe. For four days, participants representing nearly 70 countries and regions competed fiercely in 59 diverse skill areas, transforming Lyon’s Eurexpo into a vibrant hub of craftsmanship and international talent.
From day one, the atmosphere was charged with energy as competitors showcased their expertise in sectors ranging from Manufacturing and Engineering to Fashion, Digital Technology, and Healthcare. The level of dedication and precision demonstrated throughout the week was a testament to the profound commitment these young professionals have to their trades, as well as their determination to showcase their nation’s worth on the global stage.
Last night, the closing ceremony of WorldSkills Lyon 2024, held at Groupama Stadium, brought the event to an emotional close with the announcement of medalists in each skill category. Four medals were awarded in each skill: Gold Medal, Silver Medal, Bronze Medal, and the Medallion for Excellence. This ceremony underscored the core belief of the WorldSkills movement: excellence is found in diversity – diversity of profiles, backgrounds, expertise, and techniques.
The list of medalists is now available. Visit https://worldskills.org/what/competitions/worldskills-lyon-2024/#results to discover the winners!
What’s next?
The impact of WorldSkills Lyon 2024 extends far beyond the event itself. As the competition unfolded, and millions of people followed it in person or through media, WorldSkills Lyon 2024 spotlighted the crucial role of vocational education in today’s world and in shaping our shared future. By celebrating excellence, the competition highlighted the incredible ability of youth to drive the change our world needs through their energy and dedication. The legacy of this event lies in every vocation it has sparked and every future career it has inspired. This 47th edition has once again shown the world that where there is skill, there is a way.
Media Contacts:
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Fintech PR
Touchless Vending Market Size to Grow USD 42330 Million by 2030 at a CAGR of 13.3% | Valuates Reports
BANGALORE, India, Sept. 19, 2024 /PRNewswire/ — Touchless Vending Market is Segmented by Type (Food and Beverage Vending Machines, Mask Vending Machine, Toy Vending Machine), by Application (Shopping Mall, Street, Hospital, Traffic Station): Global Opportunity Analysis and Industry Forecast, 2024-2030.
The Global Touchless Vending Market was valued at USD 19800 Million in 2023 and is anticipated to reach USD 42330 Million by 2030, witnessing a CAGR of 13.3% during the forecast period 2024-2030.
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Major Factors Driving the Growth of Touchless Vending Market:
The touchless vending machines market is seeing rapid growth, driven by rising demand for hygienic, contactless solutions post-pandemic, especially in public places such as shopping malls, traffic stations, and hospitals. The ability to offer convenience and reduce human interaction has made these machines popular in food and beverage, personal protective equipment (PPE), and even toy vending. Technological advancements in contactless payment systems and smart inventory management further boost adoption. However, high initial investment costs may slow market growth, especially in developing regions.
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TRENDS INFLUENCING THE GROWTH OF THE GLOBAL TOUCHLESS VENDING MARKET:
Food and beverage vending machines are highly popular in locations such as hospitals, shopping malls, and traffic stations, where consumers demand quick, hygienic access to snacks and drinks. These machines, equipped with touchless payment systems, Employee Background Check Software Market have seen increased adoption due to the convenience and enhanced hygiene they offer. In addition to traditional snacks and drinks, there is a growing trend toward healthier, premium food options in these vending machines, catering to health-conscious consumers, which further drives demand in this segment.
In shopping malls, vending machines are increasingly being used to provide convenience to shoppers, offering products ranging from snacks to toys and hygiene products. Touchless vending machines are particularly appealing due to their ability to cater to consumers who are looking for quick, contactless purchasing options while shopping. The presence of vending machines in high-traffic areas within malls ensures steady usage, and as malls look to enhance customer experiences, more advanced, interactive vending solutions are likely to be adopted.
Mask vending machines gained significant traction during the COVID-19 pandemic and continue to be relevant in hospitals, airports, and other high-traffic areas. These machines offer a convenient, touchless way for people to access face masks and personal protective equipment. While demand for masks has decreased slightly post-pandemic, the continued emphasis on public health and hygiene in high-risk locations ensures that these machines maintain a stable presence. Additionally, mask vending machines are being repurposed for other hygiene products, extending their utility.
Toy vending machines are commonly seen in shopping malls and entertainment centers, offering children and families a fun, convenient way to purchase toys. These machines are especially popular in high-traffic areas such as malls and family-friendly environments, where they offer an added entertainment element. Recent trends show a shift toward integrating digital elements, such as mobile apps and touchless payment options, into toy vending machines, enhancing the user experience and making these machines more interactive and appealing to younger audiences.
In hospitals, vending machines play a crucial role in providing essential items like snacks, beverages, and personal protective equipment (PPE), including masks. Touchless vending machines, in particular, have become more popular in healthcare environments due to their ability to reduce physical contact, thereby minimizing the risk of disease transmission. These machines are strategically placed in high-traffic areas, such as waiting rooms and cafeterias, ensuring that both staff and visitors have easy access to essential items without leaving the hospital premises.
Vending machines in traffic stations, including airports, bus terminals, and train stations, are seeing increased demand as more travelers seek convenient, contactless solutions for snacks and beverages during transit. Touchless vending machines are particularly favored in these locations due to their ability to offer quick, hygienic services to large numbers of travelers. With the growing number of people using public transportation, vending machines equipped with smart technology and contactless payment options are expected to become a staple in these locations.
Touchless vending machines are also becoming a common sight on streets and in other public spaces, providing convenience for passersby. These machines offer quick access to a variety of products, including food, beverages, and even hygiene items, such as masks and sanitizers. The convenience of contactless payment and minimal human interaction aligns well with the growing consumer preference for self-service, especially in outdoor environments. The installation of vending machines in streets and public spaces is expected to continue rising, driven by urbanization and consumer demand for 24/7 access to essential goods.
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TOUCHLESS VENDING MARKET SHARE
The Asia-Pacific region dominates the touchless vending machines market, driven by the high adoption rate of vending machines in countries like Japan and China, particularly in public spaces such as traffic stations and shopping malls. North America and Europe also show strong demand, especially for food and beverage vending machines in hospitals and other high-traffic areas. The Middle East and Africa are emerging markets, with increasing investments in smart city infrastructure and public health initiatives that support the adoption of touchless vending machines.
Key Companies:
- Digital Media Vending International LLC
- AusVendGroup
- AMS Group, Inc.
- LuxDisinfect
- Aeguana
- Vendekin
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DISCOVER MORE INSIGHTS: EXPLORE SIMILAR REPORTS!
– Contactless Touch Technology market was valued at USD 986.4 Million in 2023 and is anticipated to reach USD 1422.1 Million by 2030, witnessing a CAGR of 5.4% during the forecast period 2024-2030.
– AI-Powered Checkout market was valued at USD 217 Million in 2023 and is anticipated to reach USD 681.6 Million by 2030, witnessing a CAGR of 17.5% during the forecast period 2024-2030.
– Hospital Vending Machine Market
– Capsule-Toy Vending Machines market is projected to grow from USD 351 Million in 2024 to USD 635.8 Million by 2030, at a Compound Annual Growth Rate (CAGR) of 10.4% during the forecast period.
– The global Digital Process Automation market is projected to grow from USD 7215.7 Million in 2024 to USD 11770 Million by 2030, at a Compound Annual Growth Rate (CAGR) of 8.5% during the forecast period.
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Fintech PR
Savl Rebrands to Unity Wallet and Launches Loyalty Program, Boosting User Experience and Value
Known for its exclusive tools and unique features, Unity Wallet delivers the most comprehensive self-custodial crypto wallet and Web3 experience, for seamless and secure DeFi management.
LONDON, Sept. 19, 2024 /PRNewswire/ — Savl, the self-custodial crypto and Web3 wallet that combines industry-leading encryption, unique functionality, and intuitive design has rebranded to Unity Wallet, signifying a new era for the project.
With a mission to unlock DeFi’s potential for everyone, Unity Wallet promotes broader self-custody adoption through an intuitive, user-friendly design paired with industry-leading encryption and security.
Launched in 2020, Unity Wallet operates in over 100 countries and has generated more than 1 million wallets. Its innovative features set it apart, including a built-in social community, sub-accounts, staking, WalletConnect, encrypted messenger, and the unique Know Your Transaction (KYT) function, which allows users to assess risks on wallet addresses, protecting against fraudulent activities and ensuring a safer self-custodial crypto and Web3 wallet experience.
Further expanding its offerings, Unity Wallet now actively rewards its users through its recently launched loyalty program. Rewardable actions include buying, selling, swapping, sending, staking and socially engaging with other users. Points can then be used to progress through program tiers, reduce transaction fees, enjoy up to 50% cashback on cross-chain and DEX swaps, and be redeemed for additional sub-accounts, KYT checks, unique perks, and 24/7 dedicated support.
James Toledano, Chief Operating Officer of Unity Wallet, said, “Since its inception, our mission has been to simplify access to crypto. As the crypto landscape has evolved, so has Unity, leading to this rebrand and marking a pivotal point in our journey. Our new name reflects our commitment to providing a unified, accessible, and empowering user experience for all. The loyalty program is a key step towards this vision, designed not only to reward our community but also to drive the broader adoption of decentralized finance and enhance user experience and value.”
Unity Wallet can be downloaded via the Apple App and Google Play stores. For more information on the loyalty program visit https://www.unitywallet.com/loyalty-program.
About Unity Wallet
Unity Wallet is a self-custodial crypto and Web3 wallet that combines industry-leading encryption, unique functionality, and intuitive design. Launched in 2020 as a solution to the fragmented nature of existing wallets, Unity Wallet is a sleek alternative to complicated experiences. It operates across 100+ countries, with an impressive track record of 1,000,000 wallets generated. Its innovative features set it apart, including a built-in social community, encrypted messenger, and its unique Know Your Transaction (KYT) function, enabling users to conduct risk assessments on wallet addresses to safeguard against illicit activities. Unity Wallet safeguards user assets with a robust set of security measures, including a 24-word recovery phrase, anti-theft pin codes, and optional FaceID authentication, all powered by cutting-edge cryptographic algorithms and protocols. With its comprehensive suite of services, users can effortlessly engage in buying, selling, and storing over 250 cryptocurrencies, as well as cross-chain and DEX swapping across 100s of trading pairs, along with the ability to stake assets and create multiple sub-accounts for optimized asset management. Unity Wallet also facilitates the purchase of everyday products and services in over 190 countries using cryptocurrency, while its advanced WalletConnect integration grants access to the Web3 world and thousands of decentralized apps (DApps).
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