Fintech PR
Atento consolidates its Environmental, Social and Governance (ESG) commitment in 2023 with advances and new initiatives to ensure a sustainable and equitable future
- The company’s new ESG report shows a decrease in its carbon footprint by 32.6% since 2020 and a reduction in Scope 1 emissions by 11.65%
- Atento’s commitment to the professional development of its employees has been reflected in more than 43 million hours invested in training, 25% more than in 2022
MADRID, Aug. 21, 2024 /PRNewswire/ — Atento Luxco 1 (“Atento” or the “Company”), one of the world’s largest providers of customer relationship management and business process outsourcing (CRM/BTO) services and an industry leader in Latin America, has presented the results of its 2023 ESG Report, highlighting significant progress in environmental, social and governance matters. These achievements are part of the company’s strategy to build a more sustainable and equitable future, putting people at the center and harnessing the potential of technology to continue towards responsible leadership of the BTO market.
Committed to a greener present and future
The data in the report reveals a constant reduction in the company’s carbon footprint, thanks to initiatives such as the Atento Work at Home Agent (WAHA) remote work program, the optimization of energy consumption and the promotion of renewable energies. In this regard, on its way to achieving carbon neutrality by 2030, the company reduced its emissions by a total of 32.63% in the last 3 years, reducing Scope 1 emissions by 11.65%, reducing electricity consumption by 5% compared to 2022 and betting on clean energy, with 60% of its total energy consumption coming from renewable sources.
“At Atento, our commitment to ESG actions is firm and reflected in all our operations. The results achieved in 2023 in areas such as the environment and the implementation of Diversity, Equity and Inclusion (DEI) initiatives aligned with the United Nations Sustainable Development Goals are a sign of our efforts to build a better future in our CX sector. In this regard, through technological innovation and the empowerment of our employees, we are building a more humane and responsible sector,” says Dimitrius Oliveira, CEO of Atento.
In addition, Atento has intensified its efforts in waste management and the digitalization of processes, getting closer and closer to its goal of eliminating paper. Thus, last year the company reduced the consumption of this asset by 17.8%, registering its lowest figure since the report was prepared.
Employees at the center: diversity and inclusion as an inherent commitment to Atento
Atento’s commitment to people is a fundamental pillar of its corporate culture, which is why the results around diversity and inclusion play a very relevant role in the ESG 2023 report. In this regard, Atento maintains a female representation of 65% in its workforce, with 50.97% in management positions. This commitment to professional development is also evidenced by 4,752 internal promotions, 91.9% of permanent contracts and more than 43.1 million hours invested in training, 25% more than in 2022.
Since its inception, Atento has fostered a culture of diversity and inclusion, based on its global policy to promote equal opportunities and respect for all its employees. In addition to having a Global Diversity and Inclusion Committee, Atento has continued to promote initiatives such as the DNA program, designed to create a more inclusive work environment. In addition, it has developed specific actions for various groups, including the LGTBIQ+ community, with spaces for dialogue and promotion of jobs or dedicated to women, through programs such as JAQI in Chile, aimed at promoting women’s autonomy and empowerment, or the reporting and support channel, Dona Lila. It has also continued to promote initiatives around people of different races and ethnicities, with new actions such as the Move Challenge, which had a participation of 237 people. This year, the company also went a step further by launching its first global blood donation campaign, which had more than 700 contributors in the first half of 2023.
“These collective actions have positioned Atento as a leader in our sector, setting a benchmark for ESG practices. We are determined to maintain this leadership, continuously striving for excellence and innovation on our path to sustainability and equity,” adds Pablo Sánchez, global head of ESG and CMO of Atento.
Emphasis on commitment to ethics, transparency and the protection of Human Rights
Aligned with its corporate values, Atento has always prioritized governance with actions such as its adherence to the United Nations Global Compact since 2011. The company has a robust compliance framework that includes a Global Compliance Committee, integrity policies with anti-corruption guidelines, a confidential whistleblowing channel and training programs in business ethics. In addition, Atento abides by NIST cybersecurity principles, ensuring information protection and data privacy.
The results of the new report highlight how Atento continues to implement its ESG strategy with the aim of positively impacting its employees, customers and society. Through ongoing collaboration and commitment, the company ensures that its ESG efforts continue to position it as a leader in the industry, in line with its commitment and vast experience in technological innovation to redefine the future of the CX sector.
About Atento
Atento is the largest provider of customer relationship management and business process outsourcing (“CRM BTO”) services in Latin America and one of the leading providers worldwide. Atento is also one of the leading providers of BTO nearshoring CRM services for companies operating in the United States. Since 1999, the Company has developed its business model in 17 countries, employing approximately 110,000 people. Atento, which serves more than 400 customers, offers a wide range of CRM BTO services through multiple channels. The majority of Atento’s clients are leading multinational companies in the telecommunications, banking and financial services, healthcare, retail and government sectors. In recent years, the company has been recognized for its excellence by several global industry analysts, including Everest, Gartner, Frost & Sullivan and ISG. Forbes recognized Atento as one of the 100 best companies to work for in Spain in 2023, while Great Place to Work® has continuously ranked us as one of the 25 best companies to work for worldwide. We have also been recognized as the 1st company in the sector worldwide to achieve the ISO 56002 Innovation Management Certification, which we have maintained for four consecutive years. For more information, visit www.atento.com
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UN International Procurement Seminar Held in Asia for the First Time: A Collaborative Initiative Between the UN and Ningbo
NINGBO, China, Nov. 14, 2024 /PRNewswire/ — On November 13, the 2024 United Nations International Procurement Seminar (IPS) commenced in Ningbo, marking the first time this authoritative, high-profile and professional conference has been held in Asia. The event brought together 50 senior procurement officials and representatives from 16 UN agencies, alongside over 200 supplier representatives from both domestic and international markets.
The selection of Ningbo as the venue prompts the question of why the UN chose Asia, and specifically China, for this significant event. A representative from the UN Development Programme (UNDP) office in China encapsulated the sentiment with the phrase “mutual engagement.”
In recent years, the total value of UN procurement has steadily climbed, reaching as high as $29.6 billion. Traditionally, the IPS has been held primarily in Europe three times a year. As the UN seeks to innovate its procurement methods and achieve sustainable development goals, it has increasingly turned its attention to China.
“China has a diverse industrial landscape, offering high-quality products and services at competitive prices. By increasing its procurement of Chinese goods, the UN can enhance the efficiency of its funding use, allowing more developing countries to benefit from UN development aid projects. This aligns with our mutual interests,” noted an official from the Ministry of Commerce’s Department of International Trade and Economic Relations.
Ningbo has consistently emphasized the importance of UN procurement, organizing various initiatives for local enterprises to engage in UN procurement activities in recent years. In September last year, the city hosted the China (Ningbo) UN Procurement Promotion Conference, helping nearly 110 companies successfully register on the official United Nations Global Marketplace (UNGM) website.
Following this event, the UNDP office in China expressed gratitude, recognizing Ningbo’s thriving manufacturing and foreign trade service sectors as having substantial potential to provide innovative solutions for UN procurement. “Ningbo serves as both a catalyst and a bridge, linking China with the world and the UN,” stated Neris M. Baez, Director of the UN Secretariat Procurement Division.
The UN procurement system offers several advantages, including duty exemptions, low exchange rate risks, market stability, and avoidance of trade barriers. These factors can assist in opening markets in countries and regions involved in the Belt and Road Initiative, generating potential benefits and spillover effects.
“China possesses a comprehensive and robust industrial and supply chain and is a globally influential logistics hub. However, we currently lack the necessary channels to connect with international high standards. The key to expanding institutional openness lies in mastering international high-standard trade regulations,” emphasized a representative from the Ningbo Committee of the China Council for the Promotion of International Trade.
If this seminar enables participants to become familiar with international high-standard trade regulations, it could establish a robust support system for engaging in UN procurement. This would create new opportunities in the international public procurement sector, empowering enterprises to secure more international orders through the UNGM website. From this perspective, the seminar represents an important “icebreaking journey.”
Contact: Sun Jiali
Tel.: 0086-18069269225
E-mail: [email protected]
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Fintech PR
Blockchain for Good Alliance Hosts Web3 Oscar, Celebrating Innovators Advancing UN’s Sustainable Development Goals
DUBAI, UAE, Nov. 14, 2024 /PRNewswire/ — The highly anticipated Web3 Oscar, a prestigious event hosted by the Blockchain for Good Alliance (BGA), celebrating blockchain projects driving real-world impact aligned with the UN’s 17 Sustainable Development Goals (SDGs). Industry leaders gathered in Bangkok to honour innovators shaping a sustainable future.
The event was part of BGA’s November lineup, featuring two major initiatives for global change through blockchain: the Sustainable Innovation Summit and the Web3 Oscar Awards.
Sustainable Innovation Summit: A Hackathon for Social Impact
Held from September 9 to November 11, 2024, the Sustainable Innovation Summit hosted a hackathon with a $100,000 prize pool, inviting participants worldwide to create blockchain solutions addressing key issues such as poverty, clean water access, and gender equality. The summit concluded with a Demo Day at the Grand Hyatt Erawan in Bangkok, where finalists showcased their projects to blockchain pioneers, investors, and industry leaders, with opportunities for incubation support and equity-free funding.
Rising Stars
In a cinematic presentation style, 10 shortlisted projects from across the globe, participating in the Sustainable Innovation Summit’s 17 SDGs Challenge, took the stage. Each team presented their blockchain solutions to address sustainability challenges, telling the story of a “hero” confronting a global crisis (one of the 17 SDGs), with blockchain as the “tool” they wield for change.
Winners for the 17 SDGs Challenge:
- 1st Place: Grand Social Impact Award 🥇 EthicHub
- 2nd Place: Outstanding Social Innovation Award 🥈 Plastic Odyssey
- 3rd Place: Emerging Impact Award 🥉 ResearchHub
Rising Star Awards (top 10 projects, in no specific order):
- Wavy Health
- LAKE (LAK3)
- KulaDAO
- erable°
- arkreen
- UCO Network
- Edu3Labs
Web3 Oscar Awards: Honouring Leaders in Blockchain for Social Good
Coinciding with the hackathon’s Demo Day on November 11, the BGA Web3 Oscar Award recognizes individual contributions to blockchain for social good across three categories, with up to 7 total winners.
Each category highlights individual efforts aligning with BGA’s mission.
The Collaboration Bridge Award honours individuals who have played a vital role in guiding the strategic direction of the Blockchain for Good Alliance (BGA). This year’s recipients are:
- Harn, CEO of Trigger Asset Management
- Mariana de la Roche Wills from INATBA (International Association for Trusted Blockchain Applications) and de la Roche W. Consulting
The Public Welfare Contribution Award celebrates individuals who have harnessed #BlockchainForGood. This award was presented to:
- BreeAnne Yek, Consultant at The Verdant Room
- Milica Dimitrijevic from Positiveblockchain.io
These individuals have demonstrated remarkable dedication, guidance, and pioneering work, significantly advancing the mission of the Blockchain for Good Alliance (BGA) in promoting sustainable development through blockchain technology.
In her closing remarks, Helen Liu, Co-founder and COO of Bybit and founder of BGA, explained how blockchain can bring people together to make a real difference worldwide. Her vision for leveraging blockchain to create worldwide impact was both inspiring and forward-thinking.
About Blockchain for Good Alliance (BGA)
The Blockchain for Good Alliance (BGA) is a long term collaborative non-profit initiative with key partners with the main aim to contribute to societal good by using blockchain technology to solve real world problems. By convening leaders, innovators, and organisations from across the blockchain community, BGA seeks to drive innovation, collaboration, and action towards a more sustainable and equitable world.
For more information
Email: [email protected]
Website: www.blockchainforgood.xyz
Twitter: www.twitter.com/chainforgood
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Fintech PR
Volante Technologies launches real-time payments intelligence solution for financial institutions
Volante Payments Intelligence gives all stakeholders a deep, accurate assessment of business performance, driving increased operational efficiency, time-to-market, internal innovation, and business growth
NEW YORK, Nov. 14, 2024 /PRNewswire/ — Volante Technologies, the global leader in Payments as a Service (PaaS), today announced the launch of Volante Payments Intelligence, a powerful new solution that offers financial institutions unparalleled visibility and operational control over their payments business. A modular component of the Volante Payments Platform, the solution enables banks to better understand their payments operations, simplifying decision-making while improving business performance.
Volante Payments Intelligence addresses the increasing volume and complexity of the payments landscape, driven by the proliferation of real-time payments, the adoption of ISO 20022, and the digitization of payment flows. The new offering harnesses historical and real-time payments data, delivering actionable intelligence that helps banks strategically plan, optimize operational efficiency, and accurately track performance.
As noted in the 2024 Corporate Banking IT Pressures & Priorities report from Celent, 60% of banks plan to increase migration of business-critical applications to the cloud by the end of 2025. Payments modernization now ranks as a top priority for corporate banks globally, signifying the need for solutions that provide intelligence across stakeholder viewpoints, streamline modernization efforts, and simplify operations.
“In a world where the volume and complexity of payments is increasing, operational resilience and efficiency are more important than ever. Managing through this requires banks to have instant insight into payment flows, operational performance, and the ability to quickly address issues,” said Gareth Lodge, Principal Analyst at Celent.
Volante Payments Intelligence reduces the time banks spend on manual reporting and allows them to prioritize operational efforts more effectively, staying ahead of regulatory demands. With enhanced observability, users can achieve more precise performance tracking, improving their ability to mitigate risks and adapt to market changes.
As financial institutions navigate an increasingly regulated environment, Volante Payments Intelligence offers critical tools to support resilience and compliance. The solution’s integration into existing systems and ease of deployment in private or hybrid cloud environments or as part of Volante’s PaaS offering ensures that institutions can start seeing results immediately.
“We developed Volante Payments Intelligence as a transformative solution, crafted in close collaboration with a diverse range of our customers to address a critical gap no other platform could fill: Delivering actionable, measurable, and personalized business intelligence in real-time,” said Deepak Gupta, EVP, Product, Engineering & Services, Volante Technologies.
“Payments Intelligence doesn’t just bridge the shortcomings of existing intelligence solutions; it redefines what business intelligence can achieve, empowering Volante customers, from small enterprises to global institutions, to unlock new heights in their operational efficiency and strategic growth. This continues Volante’s track record of, and our valued commitment to, driving time-to-market speed, innovation, and business growth for our customers,” concluded Gupta.
Volante plans to continue its innovation drive within Payments Intelligence through the addition of advanced dashboards to provide operators, managers, and executives with a more complete view of their payments business. By adding exception management, payment controls, and new AI-driven capabilities, financial institutions will be able to monitor and identify market dynamics more effectively.
For a deeper dive or to schedule a demo, visit volantetech.com/payments-intelligence.
On behalf of Volante Technologies:
Americas
Julian Byrne
anthonyBarnum
Public Relations
Tel. +1 (512) 665-9258
[email protected]
EMEA
Assyria Graves
Hard Numbers
Tel: +447507870214
[email protected]
[email protected]
About Volante Technologies
Volante Technologies is the trusted cloud payments modernization partner to financial businesses worldwide, giving them the freedom to evolve and innovate at record speed. Real-time native, API enabled, and ISO 20022 fluent, Volante’s Payments as a Service and underlying low-code platform process millions of mission-critical transactions and trillions in value daily. Volante’s customers include four of the top five global corporate banks, seven of the top ten U.S. banks, and two of the world’s largest card networks. Learn more at www.volantetech.com and linkedin.com/company/volante-technologies.
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