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Frost & Sullivan Recognizes AllianceOne and Central Florida Expressway Authority with 2024 Customer Value Leadership Award

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Award Highlights AllianceOne and the Central Florida Expressway Authority’s strong partnership through cultural infusion, process improvements, and honest, open communication at all levels of both organizations

SAN ANTONIO, Dec. 16, 2024 /PRNewswire/ — Based on a recent assessment of trends and developments in the customer experience management (CXM) industry, Frost & Sullivan recognizes AllianceOne and the Central Florida Expressway Authority (CFX) with the 2024 Customer Value Leadership Award.

AllianceOne Receivable Solutions, a Teleperformance company, is a leading full-cycle accounts receivable management (ARM) services provider. AllianceOne offers a complete suite of collection and contact center solutions that support markets such as government, education, banking and financial services, healthcare, retail, telecommunications, and utilities.

CFX is an independent state agency that owns, operates, and maintains a regional network of expressways serving more than three-million Florida residents and 72-million visitors in Brevard, Lake, Orange, Osceola, and Seminole counties.

The joint award recognizes both AllianceOne and CFX for their unique partnership that continues to deliver a customer-first focus to CFX’s customer base.

Michael DeSalles, Principal Analyst at Frost & Sullivan, noted, “Frost & Sullivan congratulates both companies—AllianceOne and CFX—for this outstanding achievement and is proud to recognize their leadership in customer value in this competitive CXMoutsourcing market.”

AllianceOne has a four-year history of delivering customer-facing and back-office processes for CFX, including talent acquisition and contact center management after a seamless transfer of CFX’s existing workforce through rebadging to AllianceOne.

AllianceOne supports CFX with a variety of services at its headquarters in Orlando, Florida to meet the needs of CFX customers including customer service via voice and email channels and walk-in customer support, back-office mail handling and processing transponders for new accounts, reviewing images collected electronically through tolling technology, and payment processing. With Teleperformance leading the charge inCXM, AllianceOne has demonstrated considerable expertise and experience transitioning employees for numerous global clients and incumbent vendors across industries and service lines.

AllianceOne has successfully integrated CFX’s facilities, senior and operational management, and front-line staff into their operations with high retention rates. This seamless integration contributed to CFX’s high 97% customer satisfaction rating that also includes its roadways, toll operations, and customer service channels while preserving one of its most important assets: its employees. 

DeSalles added, “The high level of trust built between CFX and AllianceOne demonstrates the enormous power of deep CXMpartnerships, ensuring uninterrupted employment for CFX employees and business continuity for CFX.”

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Each year, Frost & Sullivan presents this award to the company that has developed an innovative element in a product by leveraging leading-edge technologies. Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify Best Practices in the industry.

About Frost & Sullivan
For six decades, Frost & Sullivan has been world-renowned for its role in helping investors, corporate leaders, and governments navigate economic changes and identify disruptive technologies, megatrends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion.

About AllianceOne
As one of the leading accounts receivable providers today, AllianceOne offers a complete range of collection and contact center solutions designed to meet its clients’ diverse needs. The realities of managing debt have become increasingly more sophisticated due to declining contact rates and increased account handling requirements. With a robust compliance management system and a tenured operational team, AllianceOne knows how to connect with consumers in payment jeopardy, minimize conflict, and bring the situation to a resolution.allianceoneinc.com

About the Central Florida Expressway Authority
The Central Florida Expressway Authority (CFX) is an independent agency of the State of Florida that operates and maintains a regional network of expressways for 3 million residents of Brevard, Lake, Orange, Osceola, and Seminole counties and more than 75 million annual visitors to Central Florida. CFX’s 125-centerline mile, user-funded system includes 73 interchanges, 14 mainline toll plazas, 5 mainline gantries, 76 ramp toll plazas and 369 bridges. On average, more than 1.5 million toll transactions are recorded daily, nearly 90 percent of them electronically. CFX operates E-PASS, the first electronic toll collection system in Florida, with more than one million E-PASS accounts. For more information, visit CFXway.com.

Central Florida Expressway Authority (cfxway.com)

Contact:
Ashley Shreve
P: 210-844-2505
E: [email protected]

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ZBD BECOMES FIRST TO RECEIVE EU MICAR LICENSE APPROVAL

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– Approval positions the FinTech as a leader in crypto-asset innovation and compliance in the EU, allowing it to expand its transformative digital-native payments platform and enter new markets –

Visuals available HERE

AMSTERDAM, Dec. 18, 2024 /PRNewswire/ — ZBD, the innovative payments company at the forefront of digital economies, today announced it has become the first company to receive approval for the new European Union (EU) crypto-asset service provider license under MiCAR (Markets in Crypto-Assets Regulation). This landmark achievement represents a major milestone both in crypto-asset regulation in the EU and in ZBD’s journey to build a digital-native payments platform on top of the Bitcoin Lightning Network.

The Dutch Authority for the Financial Markets (AFM) has approved ZBD’s license application under MiCAR, and will issue its license when MiCAR takes effect on 30th December 2024. MiCAR is a new regulatory framework that all crypto-asset service providers in the EU must comply with. Securing a license under MiCAR allows ZBD to expand its capabilities by offering a wide range of services including crypto-asset custody, administration, transfers, and—crucially—fiat-to-crypto and crypto-to-fiat exchange. It also demonstrates a strict adherence to the highest standards of compliance and consumer protection for ZBD’s EU users.

While many companies, including the world’s largest exchanges, are struggling to navigate MiCAR’s stringent requirements, ZBD’s comprehensive and proactive approach to compliance has positioned it to lead the way in crypto-asset innovation and better serve customers across the EU. MiCAR therefore presents a unique opportunity for ZBD as it begins its expansion into the EU market after establishing a strong presence in the US.

“Being the first to have received MiCAR license approval is a major leap forward for us,” says Marca Wosoba, COO of ZBD. “We’ve built a culture where compliance is at the forefront of what we do, and we see it as an enabler for new functionality, not a blocker. MiCAR gave us an opportunity to obtain licensing across all of the EU and facilitate our expansion in the region.”

This milestone aligns with ZBD’s broader vision to build digital-native payments infrastructure for the gaming and entertainment industries. Unlike traditional FinTech companies, which typically start with a fiat-first model and then add on crypto functionality, ZBD flips the script—building on Bitcoin’s Lightning Network to enable fast, low-cost, and globally scalable payments. This flexibility allows the company to find product market-fit in the gaming space, serving use cases that are simply not possible with traditional finance, such as instant reward payouts with no minimums – gamers can earn money playing games and cash out as soon as they’ve earned even a fraction of a cent.

“Having already built a stable revenue-generating business gives us a great entry point to expand what we do and move towards our vision of building a payments company that can instantly move money in any currency,” added Wosoba. “It’s not about being a crypto or Bitcoin business, it’s about being a digital-native payments business that happens to use Bitcoin on the Lightning Network as a core technology in our internal tech stack.”

ZBD took a proactive and strategic approach in anticipation of the new regulation, submitting its MiCAR registration application at the earliest opportunity. Its strong, collaborative relationship with The Dutch Authority for the Financial Markets (AFM), which was the first in the EU to accept and process applications, was also instrumental in achieving this significant milestone.

The license under MiCAR primes ZBD to launch more complex payment products built around Bitcoin, as well as grow rapidly in the EU in 2025. It also brings ZBD one step closer to achieving its ambitious vision as a transformative digital-native payments company. Following its ethos of building crypto-first and then adding complementary fiat functionality, the company is also in the final stages of receiving an Electronic Money Institution (EMI) license, which will complement the range of services ZBD can offer under MiCAR, by also granting it license to perform a wide range of fiat payments services in the EU.

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About ZBD

ZBD is a leader in payments innovation, pushing the boundaries of how we move money across the internet. Within gaming, ZBD has made a name for itself by powering instant real-money rewards for partners ranging from Square Enix to 1047 Games. Beyond gaming, ZBD enables unique payments-based use cases across interactive entertainment and adjacent industries. Whether it’s streaming money alongside audio in podcasting apps like Fountain, or implementing instant revenue sharing for each ad impression for adtech innovators like Slice and AdInMo, ZBD makes money move online as seamlessly as information.

To learn more, visit https://zbd.gg/

Photo: https://mma.prnewswire.com/media/2584112/ZBD.jpg
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Klarpay AG has officially transitioned to Bivial AG

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ZUG, Switzerland, Dec. 18, 2024 /PRNewswire/ — Bivial AG is proud to announce the successful completion of its rebranding from Klarpay AG. This transformation represents a major milestone in the company’s journey, aligning its identity with its vision to become a global leader in comprehensive financial solutions for digital businesses.

 

 

The name ” Bivial ” encapsulates the company’s commitment to enabling seamless multidirectional financial flows, a core principle that has guided its evolution. This new identity underscores the company’s dedication to innovation and trust while expanding its capabilities.

With the rebrand complete, Bivial AG is poised to enhance its services beyond its established expertise in cross-border corporate payments. The company is actively working to broaden its portfolio with a range of financial and treasury solutions tailored to meet the needs of modern online businesses. This strategic shift underscores Bivial’s commitment to becoming a one-stop financial partner for its clients.

“The transition to Bivial reflects not just a change in name but an expansion with purpose,” said Martynas Bieliauskas, CEO of Bivial AG. “Our clients can expect the same innovative and reliable service they’ve always trusted, now complemented by a broader suite of offerings designed to support their growth in an interconnected world.”

As part of its growth strategy, Bivial is seeking to extend its regulatory footprint. Building on its existing regulatory framework under the Swiss Federal Banking Act Art 1b, the company has initiated processes to secure additional regulatory approvals in Switzerland.

Bivial’s rebrand signals a bold vision for the future of business finance. By integrating new technologies, expanding its regulatory reach, and broadening its offerings, the company is uniquely positioned to lead the way in financial services.

For more information about Bivial AG, visit www.bivial.ch.

About Bivial AG.

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Bivial AG, formerly Klarpay AG, is a deposit-taking financial institution authorised and regulated by the Swiss Financial Market Supervisory Authority (FINMA) under the Swiss Federal Banking Act, Article 1b, offering modern Swiss accounts and cross-border payment solutions for digital businesses. Headquartered in Zug, Switzerland, Bivial AG specialises in offering online businesses access to multi-currency IBAN accounts, global payment acceptance, and digital disbursement solutions. As the first Swiss-licensed fintech company to work exclusively with e-commerce, digital entrepreneurs, and social media influencers, Bivial seeks to empower digital businesses through borderless, scalable, bespoke business accounts and payment solutions.

CONTACT: [email protected], + 41 41 552 0093

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FXCess CFD Broker Brings PMAM to the Market, Sets New Standards in the World of Trading Platforms

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HAMILTON, Bermuda, Dec. 18, 2024 /PRNewswire/ — In a step towards empowering traders who manage multiple accounts, FXCess CFD broker has introduced PMAM, its innovative Personal Multi-Account Manager platform. PMAM is built on an intuitive interface and seamlessly integrates with MetaTrader 4 for easy multi-account management. The new platform gives users advanced money management tools and consolidates account handling into one cohesive solution that simplifies complex trading for FXCess clients.

“We have launched PMAM to prioritize efficiency and simplicity for clients,” a spokesperson for FXCess shared. “This platform is built with convenience in mind, offering a powerful suite of tools for seamless account management. PMAM allows users to manage multiple accounts from one master account interface, freeing them from having to switch between accounts and giving them access to everything they need in one place. This launch marks another step in our commitment to delivering innovation for our clients.”

PMAM’s Unique Features

PMAM offers traders dynamic functionality tailored for professionals and account managers alike. The allocation methods on the platform are flexible, which lets the traders allocate trades across multiple accounts using Lot Allocation, Percent Allocation, and Proportional by Balance Allocation among others. These methods enable users to control trade volume and equity allocation per account, giving them a level of precision and customizability. Alongside its versatile allocation options, PMAM features one-click trading, real-time monitoring, and detailed activity reports.

“At FXCess, our aim is to keep improving our trading ecosystem continually,” the spokesperson for FXCess added. “The introduction of PMAM is a key part of this initiative, reflecting our dedication to improving user experience and offering advanced solutions for traders and managers alike.”

About FXCess

FXCess CFD Broker supports its clients with a variety of trading options and valuable tools. Clients have access to hundreds of assets and can diversify across six asset classes, including forex, commodities, indices, and Futures. The firm also provides tight spreads, bonuses, and a range of trading accounts to improve the trading experience. Through constant enhancements, FXCess CFD broker ensures that clients have everything they need to thrive in today’s trading environment.

All trading involves risk. It is possible to lose all your capital.

FXCess is a trade name of Notesco Int Limited; a company incorporated in Anguilla with registration number A000001800 and registered address The Valley, AI2640, Cosely Drive, 1338, AI.

https://www.fxcess.com/

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