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Finscend’s AI-Driven Credit Card Dispute Platform on Target to Trim Billions in Costs for Banks and Financial Institutions



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Finscend, whose AI-driven Bank Dispute Platform (BDP) automates and streamlines the credit card dispute process, will not only save banks and consumers’ time, but also cut processing costs by up to 25%. By analyzing dispute processes globally, Finscend has revealed how challenging it is for banks and consumers to navigate the current dispute process, and how its automated system can benefit everyone.

The credit card dispute process costs the top 15 American banks over $3 billion annually due to deficiencies in standardization, knowledge, software, and customer service. That, of course, is just a fraction of what all financial institutions worldwide currently lose. By analyzing feedback it received from more than 700 banks around the globe, Finscend identified the shortcomings that generate those loses.

In Q1 of this year, Finscend reviewed the dispute processes of the banks it its survey and found that although the Visa dispute process should take 30 days from submission of the initial complaint to resolution, on average it actually takes approximately three times as long. In the UK, the dispute process takes even more time ‒ over 100 days. The primary reason why this occurs is that the process is mainly conducted manually. By harnessing AI to replace subjective criteria with objective criteria, Finscend developed a solution that overcomes service gaps while cutting dispute processing costs by up to 25%.

BDP accomplishes this by:

  • Providing an end-to-end solution for the credit card dispute process that connect all necessary data points
  • Streamlining the waiting time by automating all requests, items of documentation, and resolutions
  • Incorporating a “Dispute or Not” (DoN) AI-assisted predictive scoring model, which interprets the data and standardizes the entire process

In addition, BDP features real-time reporting, batch processing, fraud monitoring, and employs proprietary tools to ensure that it integrates seamlessly within the banking ecosystem by working in tandem with Visa® and Mastercard®schemes.

“Finscend will save banks and consumers from the ongoing pain they currently experience in the dispute process,” said Finscend CEO Aaron Lazor. “Cardholders will now be confident that if they ever fall victim to fraud or scams, it will be easier to raise a dispute and receive a chargeback,” he adds. “Finscend has identified and simplified the dispute resolution bottleneck and the platform will become even more crucial in the years ahead as transactions become increasingly cashless.”


SOURCE Finscend


Accura Scan, The Only Certified Biometric Solution Provider in Middle East & Africa for Banks and Telcos




Global Identity Verification and Digital KYC solutions provider, Accura Scan is pleased to announce being awarded ISO/IEC 30107-03 compliance after passing a presentation attack detection (PAD) iBeta Level 2 audit with 0% FAR, making it one of the few companies worldwide and the only in IndiaSingapore, APAC & Middle East to have such a recognition.

As part of the testing procedure to assess the performance of Accura Scan face biometric liveness system, which is already being used by clients globally, it was successfully tested with millions of data points in alpha & beta testing modes. Its algorithms were pitted against various forms of spoofing attempts, including but not limited to 3D-printed and curved masks, silicone and paper masks, and videos of real subjects.

Yasin Patel (YP), Accura Scan’s CEO & Founder, expressed great pride in the achievement, adding, “Obtaining the ISO 30107-03 standard after passing the rigorous iBeta level 2 test demonstrates the effectiveness of our solutions against spoofing attacks.” He further announced that in keeping with their motto of ‘Biometrics for All’, Accura Scan would be offering its trusted Identity Verification Suite for free to all start-ups, while established entities would be offered various modules for as little as USD 5,000 a year onwards.

Commenting on this feat, Director – International Sales, Reza Writer, added, “Ambition greater than resources is in the DNA of Accura Scan. We have achieved this feat with a very small but highly skilled & dedicated team that has executed the organizational goal beautifully.”

The ISO 30107-3 framework measures a biometric system’s false acceptance rate (FAR) and false rejection rate (FRR) at the point of presentation. Passing the evaluation with an FAR of 0%, means that the company’s biometric algorithms offer a high level of spoof resistance in all environments.

Headquartered in India, Accura Scan has been completely bootstrapped & profitable since its incorporation. It has firmly established itself in the MENA region over the last 4 years, working with some of the most esteemed Banks, Telecoms & Fintechs globally. As a part of its global strategy, it has now registered itself in Singapore, the EU, the UK, & the US. With top-notch Identity Verification & Digital KYC products, it is confident of making a mark in these markets.

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BIM Exchange integrates traditional currency option for buying and selling cryptocurrencies



BIM Exchange revolutionizes the purchase of crypto-currencies: implicity and security guaranteed

BIM Exchange, the French pioneer of crypto-currency exchange platforms, today announces a major breakthrough in the ease of access and security of crypto transactions. With its new feature, it has never been easier to buy and trade crypto-currencies, bridging the gap between the traditional Web and Web 3.0.

Integration of payments in tradtional currencies: Euro, Dollar, Pound Sterling and Swiss Franc

BIM Exchange now enables its users to buy crypto-currencies directly by bank transfer in less than 24 hours, regardless of their currency. The funds are then securely transferred to the user’s decentralized wallet, such as Ledger, TrustWallet, MetaMask or other.

This method considerably simplifies access to digital currencies, while guaranteeing maximum security.

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Monzo founder talks Prosper. Company sees incredible demand for its Crowdfund, smashing 130% of its target, raising over £785,000.




Having recently announced its crowdfund was open to the public and with a little more than a week to go, Prosper today confirmed it has hit 130% of its funding target, raising over £785,000.

The company is backed by some of the biggest names in fintech. One of those, Tom Blomfield, the founder and former CEO of digital bank Monzo, said:

“The crowdfunding community was vital to Monzo’s growth and helped us engage with our early users. Like Monzo, Prosper is a customer champion brand shaking up the wealth industry. As I invested in Prosper, it became clear that speaking to the community would also play a part in their journey. It’s only the beginning, but I’m excited to help more people prosper!”

Monzo’s first crowdfunding campaign raised just under £1m at a £30m valuation. Today, that valuation stands at “around £4 billion”, according to Sky News. With a week of its own crowdfund still to go, Prosper hopes to build on that success, already closing in on Monzo’s original raise achievement.

“We’ve been blown away by the demand we’ve seen from our community. It’s a testament to the value we can create building a customer-championing business in the world of saving and investing,” said founder and CEO Nick Perrett.

Don’t invest unless you’re prepared to lose all the money you invest. This is a high-risk investment, and you are unlikely to be protected if something goes wrong. Take 2 minutes to learn more.

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