PC Financial Services starts video KYC for seamless verification process with automated AI-powered fraud checks for its existing customers

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PC Financial Services Private Limited (operators of CashBean) which is a Non-Banking Finance Company (NBFC) registered with the Reserve Bank of India (RBI) and 100% subsidiary of Opera Limited listed in Nasdaq, US, announced its plans to start the Video KYC process for its existing customers enabling quicker and easier verification of documents. With this, the existing customers can even upgrade their loan amount up to Rs. 60,000, so if a customer who has taken a loan amount of Rs. 25,000 post successful completion can upgrade this loan amount to up to Rs 60,000 without changing any other formalities of the loan.

The solution is being extended to the existing consumers because as per RBI norms, video KYC is compulsory for customers who want to avail loan of more than Rs.60,000.  The video KYC was introduced for Indian banks and lending institutions after RBI amended its KYC norms in January 2020.

With the company making the video KYC process live, customers will now have the ease of providing documents for verification online and get instant approval of upgradation of loan amount. Video KYC will make the process seamless and paperless but also be cost effective and save time of customers as well as for the lender.

Commenting on the process going live, Mr. Raghuvir Gakhar, Chief Financial Officer (CFO) of PC Financial Services Private Limited, said, “We are glad to be one of the early adopters of the new RBI-regulated process. It will be beneficial in today’s date more than ever as people are now wary about stepping out due to the current health scenario.” And from a lender’s perspective, it is going to be a significant game changer as it cuts down costs, and as the facility is being made available to the existing customers, they would be looking at increasing their loan amounts.

Mr. Gakhar added, “It used to take at least three days to collect documents from a customer when done physically, but now the entire process will be completed within just 5 minutes depending on the internet connection.” Also, if any smart phones and browsers are not compatible with our technology, the company would make adequate arrangements to smoothen that process. According to the company, approximately 150-200 video KYCs can be performed per day as artificial intelligence (AI) helps the agent verify documents faster.

The process is 100% compliant with RBI regulations and randomized generation of on-screen OTP (one time password) is done to ensure that the video interactions are real-time and not pre-recorded. As per the company, call origination happens only from their domain.

Key factors of video KYC by PC Financial Services

  • Fully end-to-end encrypted audio-visual interaction with the customer along with internet speed check to maintain adequate quality of communication
  • Automated AI-powered fraud checks like name match, DOB (date of birth) match, face match, PAN match are performed
  • Every video session is reviewed to ensure the integrity of the process
  • Audit is done to ensure integrity
  • Done with prior consent of customer
  • Geo tagging to get live location of customer to ensure physical presence in India
  • Face capture with AI-powered real-time comparison of face snapshot versus face on Aadhaar/PAN with over 99.5% accuracy
  • Video recording is stored safely with timestamp

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