The millions of Qi Card customers throughout Iraq rely on multiple customer service channels including Facebook to seek help, check balances and ask questions. The company’s Facebook page (https://www.facebook.com/qicard/) is the latest example of Qi Card’s customer-centric approach.
Qi Card understands that finances can be stressful. When customers need help, they want to get it quickly and in a format in which they feel comfortable. This is why Qi Card has built a robust, interactive customer service page on Facebook in additional to traditional phone and SMS support channel.
Users engaging with the Qi Card Facebook page can check their balances and discuss any questions they may have with customer service agents via real-time chat. The Facebook page also provides frequent updates about the latest Qi Card offers and services.
Qi Card is constantly innovating to create better experiences for consumers. For example, the company’s loan program gives users the opportunity to finance purchases over time and the Ekhtiyari Card service allows citizens to express themselves through personalized cards.