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Minna Technologies launches Merchant Solution to Combat Subscription Cancellations

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Minna Technologies announces the release of its Merchant Solution, supporting subscription-based businesses with their need to retain, grow and acquire customers. Today’s announcement marks Minna’s expansion into the merchant community, providing global subscription-based businesses with the ability to recover revenue from previously canceled customers who currently manage their subscriptions through their retail bank app.

Today, Minna is reaching 20+ million retail banking customers, of which roughly 20% choose to cancel their subscriptions directly from their banking app. In the United Kingdomthe United States and Australia, consumer protection regulation ensures that banks support subscription payment management, particularly on unidentified or unintended payments. However, when customers cancel, their bank card can also be blocked, which is done to protect the consumer from future wrongful payments being taken from the card. Many consumers do try to resubscribe. According to Experian Insights, nearly 80% of those who do try to return do so within 3 months of canceling, but can’t due to the blocked card. This creates friction for subscription businesses who want to provide the best possible experience for their customers.

The announcement comes as categories such as streaming, gaming, security and software mark higher global cancellation rates. According to figures from analytics group Kantar, 1.5mn streaming subscriptions in the UK have been canceled in Q1 of 2022, with half a million people attributing the cancellation to “money-saving’.  While 58%  of households retain at least one streaming service, a decline of only 1.3% from the end of 2021, the terminations suggest that viewers have become more discerning about subscribing to multiple platforms.

Tiama Hanson-Drury, Chief Product Officer, Minna Technologies notes “We are thrilled to allow the 20% of consumers who cancel with Minna to more easily return to the subscription service when it suits them and to enable subscription businesses to more personally retarget these consumers with suitable offers. Not every cancellation is a desire to sever ties with the merchant – often it is a call for increased flexibility or personalisation. By keeping the channel open, merchants have the chance to evolve the customer relationship and reacquire the consumer.”

Erica Katsambis, Minna Technologies VP of Sales, Partnerships, and Solutions for Subscription Businesses notes: ‘We have seen the rise of new subscription personas. From the ‘lost, confused and angry’ who are disengaged and canceling via their bank, to the ‘savvy’ consumers switching subscriptions regularly, they all demand more from their subscriptions. It is more important than ever to diversify and bolster digital channels and functionality to retain users, grow your customer base, and prevent unwanted churn. We are intrigued and keen to work with merchants looking to innovate through the next wave of subscription management.’

Minna’s UK-based client, Lloyds Banking Group, announced in April that over 1.2 million subscription payments have been stopped since the summer of 2021, as technology puts customers in further control of their spending. Popular TV, film, and music streaming services made up almost half (47.1%) of regular payments canceled, with households taking further stock of their discretionary spending, as the cost of living climbs.

Minna’s new “Unblock” feature, which is free to Subscription businesses, facilitates communication between banks and trusted subscription businesses to seamlessly unblock bank cards. This is being rolled out where banks have full confidence that wrongful reattempted payments will not be taken by a business. This seamless cancellation and block removal of the card reduces unnecessary operational inefficiencies and poor customer experiences that have historically been created by long-term blocked payments.

The Unblock feature is the first of many solutions to follow that will solve problems for the merchant community across the subscription lifecycle; including a solution to prevent cancellations from happening in the first place.

Minna currently works with nine global retail banks, embedding their subscription management technology within the digital banking infrastructure. Servicing over 20 million banking customers, the technology enables banking clients to manage their subscriptions within the banking infrastructure.

For merchants looking to hear more or integrate Unblock for free, please see https://minnatechnologies.com/for-subscription-businesses/

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Central banks and the FinTech sector unite to change global payments space

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The BIS, along with seven leading central banks and a cohort of private financial firms, has embarked on an ambitious venture known as Project Agorá.

Named after the Greek word for “marketplace,” this initiative stands at the forefront of exploring the potential of tokenisation to significantly enhance the operational efficiency of the monetary system worldwide.

Central to this pioneering project are the Bank of France (on behalf of the Eurosystem), the Bank of Japan, the Bank of Korea, the Bank of Mexico, the Swiss National Bank, the Bank of England, and the Federal Reserve Bank of New York. These institutions have joined forces under the banner of Project Agorá, in partnership with an extensive assembly of private financial entities convened by the Institute of International Finance (IIF).

At the heart of Project Agorá is the pursuit of integrating tokenised commercial bank deposits with tokenised wholesale central bank money within a unified, public-private programmable financial platform. By harnessing the advanced capabilities of smart contracts and programmability, the project aspires to unlock new transactional possibilities that were previously infeasible or impractical, thereby fostering novel opportunities that could benefit businesses and consumers alike.

The collaborative effort seeks to address and surmount a variety of structural inefficiencies that currently plague cross-border payments. These challenges include disparate legal, regulatory, and technical standards; varying operating hours and time zones; and the heightened complexity associated with conducting financial integrity checks (such as anti-money laundering and customer verification procedures), which are often redundantly executed across multiple stages of a single transaction due to the involvement of several intermediaries.

As a beacon of experimental and exploratory projects, the BIS Innovation Hub is committed to delivering public goods to the global central banking community through initiatives like Project Agorá. In line with this mission, the BIS will soon issue a call for expressions of interest from private financial institutions eager to contribute to this ground-breaking project. The IIF will facilitate the involvement of private sector participants, extending an invitation to regulated financial institutions representing each of the seven aforementioned currencies to partake in this transformative endeavour.

Source: fintech.globa

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TD Bank inks multi-year strategic partnership with Google Cloud

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TD Bank has inked a multi-year deal with Google Cloud as it looks to streamline the development and deployment of new products and services.

The deal will see the Canadian banking group integrate the vendor’s cloud services into a wider portion of its technology solutions portfolio, a move which TD expects will enable it “to respond quickly to changing customer expectations by rolling out new features, updates, or entirely new financial products at an accelerated pace”.

This marks an expansion of the already established relationship between TD Bank and Google Cloud after the group previously adopted the vendor’s Google Kubernetes Engine (GKE) for TD Securities Automated Trading (TDSAT), the Chicago-based subsidiary of its investment banking unit, TD Securities.

TDSAT uses GKE for process automation and quantitative modelling across fixed income markets, resulting in the development of a “data-driven research platform” capable of processing large research workloads in trading.

Dan Bosman, SVP and CIO of TD Securities, claims the infrastructure has so far supported TDSAT with “compute-intensive quantitative analysis” while expanding the subsidiary’s “trading volumes and portfolio size”.

TD’s new partnership with Google Cloud will see the group attempt to replicate the same level of success across its entire portfolio.

Source: fintechfutures.com

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MAS launches transformative platform to combat money laundering

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The MAS has unveiled Cosmic, an acronym for Collaborative Sharing of Money Laundering/Terrorism Financing Information and Cases, a new money laundering platform.

According to Business Times, launched on April 1, Cosmic stands out as the first centralised digital platform dedicated to combating money laundering, terrorism financing, and proliferation financing on a worldwide scale. This move follows the enactment of the Financial Services and Markets (Amendment) Act 2023, which, along with its subsidiary legislation, commenced on the same day to provide a solid legal foundation and safeguards for information sharing among financial institutions (FIs).

Cosmic enables participating FIs to exchange customer information when certain “red flags” indicate potential suspicious activities. The platform’s introduction is a testament to MAS’s commitment to ensuring the integrity of the financial sector, mandating participants to establish stringent policies and operational safeguards to maintain the confidentiality of the shared information. This strategic approach allows for the efficient exchange of intelligence on potential criminal activities while protecting legitimate customers.

Significantly, Cosmic was co-developed by MAS and six leading commercial banks in Singapore—OCBC, UOB, DBS, Citibank, HSBC, and Standard Chartered—which will serve as participant FIs during its initial phase. The initiative emphasizes voluntary information sharing focused on addressing key financial crime risks within the commercial banking sector, such as the misuse of legal persons, trade finance, and proliferation financing.

Loo Siew Yee, assistant managing director for policy, payments, and financial crime at MAS, highlighted that Cosmic enhances the existing collaboration between the industry and law enforcement authorities, fortifying Singapore’s reputation as a well-regulated and trusted financial hub. Similarly, Pua Xiao Wei of Citi Singapore and Loretta Yuen of OCBC have expressed their institutions’ support for Cosmic, noting its potential to ramp up anti-money laundering efforts and its significance as a development in the banking sector’s ability to combat financial crimes efficiently. DBS’ Lam Chee Kin also praised Cosmic as a “game changer,” emphasizing the careful balance between combating financial crime and ensuring legitimate customers’ access to financial services.

Source: fintech.global

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