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How Simplifai boosted efficiency for a FinTech giant through AI-powered automation

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In the dynamic world of the FinTech industry, companies continually seek innovative technologies to enhance operational efficiency and customer satisfaction.

A leading FinTech giant, known for its cutting-edge payment solutions and merchant-focused technology, embarked on a transformative journey to tackle its increasing operational challenges. Simplifai, an AI-powered automation specialist, played a pivotal role in enhancing the efficiency of this industry titan.

Addressing Operational Challenges

An Asian FinTech leader, valued at nearly $3.1 billion, had established itself with its groundbreaking payment solutions. Serving over 100,000 merchants, the company prioritized seamless and secure transaction experiences. However, as its customer base grew, so did the complexity of managing customer interactions and service requests.

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The company’s diverse clientele, including third-party merchants, partners, end-customers, SMBs, and enterprise businesses, presented significant operational challenges. Each transaction generated a case, leading to multiple tickets. Annually, the company processed at least 1.2 million customer service tickets, with peaks during busy seasons reaching over 100,000 tickets per month. The manual processes for data gathering, entry, and ticket assignment were time-consuming and costly, resulting in backlogs and the need for additional capacity during peak periods.

Turning to AI Automation

To address these challenges, the FinTech company sought a robust solution to streamline customer service operations, enhance efficiency, and reduce manual workloads. They partnered with Simplifai, a leader in AI automation known for scalable and effective solutions tailored to specific business needs.

Simplifai introduced its AI Automation Platform, specifically designed to automate key processes within the company. The platform focused on two primary processes using an email processing module. Leveraging AI automation, Simplifai enabled the company to process 100% of incoming emails, including 30,000 emails per month for the email automation process and an additional 15,000 emails per month for one of its key applications.

The automation platform handled end-to-end processing, including replying to emails with accurate responses. For one process, the end-to-end automation rate reached 52% and is expected to rise to 80% with the integration of a document processing module. For the first application, the automation rate was as high as 93%.

Remarkable Results and Efficiency Gains

Implementing Simplifai’s AI Automation Platform significantly improved the company’s operational efficiency. The email turnaround time was reduced from 6 minutes to just 2 minutes per email, expediting customer service and boosting overall customer satisfaction.

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The automation solution effectively performed the work equivalent to 20 full-time employees, saving the company 160 hours per day in customer support services. This time saving allowed the customer service team to focus on more complex and value-added tasks, improving productivity and morale. Furthermore, the 100% processing rate for daily incoming emails ensured no customer query went unattended, minimizing manual errors and enhancing response accuracy and efficiency. This operational excellence translated into boosted business opportunities and a higher return on investment (ROI).

A Strategic Partnership for Continued Innovation

Encouraged by the initial success, the FinTech company and Simplifai are exploring additional use cases for AI automation, such as merchant onboarding and transaction-related processes. This strategic collaboration highlights the increasing reliance on AI and automation to enhance operational efficiency.

Looking ahead, this partnership is set to pave the way for more advanced integrations and innovative solutions, potentially revolutionizing how financial transactions and customer interactions are managed. As the FinTech company continues to grow and evolve, its alliance with Simplifai stands as a cornerstone in its mission to redefine the FinTech landscape.

By transitioning from manual, time-consuming processes to streamlined, AI-powered operations, the company has not only addressed its operational challenges but also set a new standard for efficiency and customer service in the FinTech sector.

Source: fintech.global

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Sapiens Launches Its Next-Gen Intelligent Insurance Platform

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Sapiens’ AI-driven platform enables insurers to embrace the latest innovative technologies to make smarter business decisions and increase automation

ROCHELLE PARK, N.J., June 18, 2024 /PRNewswire/ — Sapiens International Corporation, (NASDAQ: SPNS) (TASE: SPNS), a leading global provider of software solutions for the insurance industry, today launched its AI-powered, open, integrated, cloud-native platform. Sapiens Insurance Platform leverages digital engagement, data intelligence, core business processing solutions, and ML and GenAI capabilities to help insurers seamlessly innovate their offerings and processes, enabling them to stay competitive in a dynamic market with smart, data-driven business decisions and hyper automation of business process. The integration of AI across the platform was accelerated by Sapiens’ recent integration with Microsoft, offering insurers advanced GenAI capabilities, as well as tailored and unique solutions to accelerate growth and efficiency. 

Sapiens Insurance Platform speeds growth by supporting end-to-end insurance processes across all lines of business, underscored by Sapiens’ global expertise and local presence around the globe. Moreover, the speed to market Sapiens’ customers gain via the pre-integrated, packaged business solutions ensures rapid deployment and implementation. This allows insurers to swiftly adapt to market changes and offer innovative products and services more efficiently. 

“Sapiens’ next generation enhanced platform empowers our customers to leverage AI across their business processes, enabling them to stay ahead, drive growth, and exceed customer expectations. By adopting the platform approach, streamlining our processes and leveraging shared foundations and technology engines, we deliver even greater value to our customers, more quickly than ever before,” said Roni Al-Dor, Sapiens President & CEO. “Sapiens integration with Microsoft Azure OpenAI accelerates the use of AI services across Sapiens Insurance Platform.”

“Today’s insurers are focused on how to grow their books of business efficiently while making optimal decisions on underwriting, claims and customer service,” said Karlyn Carnahan, head of Celent’s North American insurance practice. “They’re looking for platforms with modern technology to streamline their operations and improve their overall efficiency.  They’re also focused on open APIs for easy integration to broad ecosystems, easy configuration tools to tailor functionality to their specific needs, and above all, access to data. Solutions that offer these kinds of modern capabilities are gaining the most momentum with insurers.” 

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Sapiens Insurance Platform provides insurers with a robust ecosystem to streamline operations and enhance customer experiences. Sapiens chose Microsoft Azure as their cloud provider due to its enterprise focus, perfectly suited to the needs of large insurers.  

“Our collaboration with Sapiens highlights Microsoft’s dedication to empowering the insurance industry with transformative AI solutions. This collaboration not only showcases the potential of Microsoft Azure and our AI technologies but also sets a new standard for innovation within the insurance industry,” said Patrice Amann, regional leader, financial services at Microsoft.

About Sapiens  

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a global leader in intelligent insurance software solutions. With Sapiens’ robust platform, customer-driven partnerships, and rich ecosystem, insurers are empowered to future-proof their organizations with operational excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced automation to support core solutions for property and casualty, workers’ compensation, and life insurance, including reinsurance, financial & compliance, data & analytics, digital, and decision management. Sapiens boasts a longtime global presence, serving over 600 customers in more than 30 countries with its innovative SaaS offerings. Recognized by industry experts and selected for the Microsoft Top 100 Partner program, Sapiens is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success.

For more information visit https://sapiens.com or follow us on LinkedIn  

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Investor and Media Contact 

Yaffa Cohen-Ifrah
Chief Marketing Officer and Head of Investor Relations
Sapiens International
Email: [email protected]

Forward-Looking Statements 

Certain matters discussed in this press release that are incorporated herein and therein by reference are forward-looking statements within the meaning of Section 27A of the Securities Act, Section 21E of the Exchange Act and the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995, that are based on our beliefs, assumptions and expectations, as well as information currently available to us. Such forward-looking statements may be identified by the use of the words “anticipate,” “believe,” “estimate,” “expect,” “may,” “will,” “plan” and similar expressions. Such statements reflect our current views with respect to future events and are subject to certain risks and uncertainties. There are important factors that could cause our actual results, levels of activity, performance or achievements to differ materially from the results, levels of activity, performance or achievements expressed or implied by the forward-looking statements, including, but not limited to:  the degree of our success in our plans to leverage our global footprint to grow our sales; the degree of our success in integrating the companies that we have acquired through the implementation of our M&A growth strategy; the lengthy development cycles for our solutions, which may frustrate our ability to realize revenues and/or profits from our potential new solutions; our lengthy and complex sales cycles, which do not always result in the realization of revenues; the degree of our success in retaining our existing customers or competing effectively for greater market share; the global macroeconomic environment, including headwinds caused by inflation, relatively high interest rates, potentially unfavorable currency exchange rate movements, and uncertain economic conditions, and their impact on our revenues, profitability and cash flows; difficulties in successfully planning and managing changes in the size of our operations; the frequency of the long-term, large, complex projects that we perform that involve complex estimates of project costs and profit margins, which sometimes change mid-stream; the challenges and potential liability that heightened privacy laws and regulations pose to our business; occasional disputes with clients, which may adversely impact our results of operations and our reputation; various intellectual property issues related to our business; potential unanticipated product vulnerabilities or cybersecurity breaches of our or our customers’ systems; risks related to the insurance industry in which our clients operate; risks associated with our global sales and operations, such as changes in regulatory requirements, wide-spread viruses and epidemics like the coronavirus epidemic,  and fluctuations in currency exchange rates; and risks related to our principal location in Israel and our status as a Cayman Islands company.

While we believe such forward-looking statements are based on reasonable assumptions, should one or more of the underlying assumptions prove incorrect, or these risks or uncertainties materialize, our actual results may differ materially from those expressed or implied by the forward-looking statements. Please read the risks discussed under the heading “Risk Factors” in our Annual Report on Form 20-F for the year ended December 31, 2023, to be filed in the near future, in order to review conditions that we believe could cause actual results to differ materially from those contemplated by the forward-looking statements. You should not rely upon forward-looking statements as predictions of future events. Although we believe that the expectations reflected in the forward-looking statements are reasonable, we cannot guarantee that future results, levels of activity, performance and events and circumstances reflected in the forward-looking statements will be achieved or will occur. Except as required by law, we undertake no obligation to update publicly any forward-looking statements for any reason, to conform these statements to actual results or to changes in our expectations.

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Setgaji Launches in Malaysia, Leading Global Financial Wellness

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KUALA LUMPUR, Malaysia, June 18, 2024 /PRNewswire/ — Prepare for a paradigm shift in financial empowerment with Setgaji Sdn. Bhd.’s groundbreaking platform, Setgaji. This innovative solution redefines how financial wellness is managed, setting a new standard for accessibility and empowerment.

Setgaji leads the charge towards a brighter future by revolutionising the timing and accessibility of salary withdrawals. This platform not only simplifies processes but also enhances employee motivation and satisfaction, creating rewarding work experiences.

More than just a tool, Setgaji is a movement committed to empowering individuals and transforming workplace practices. By providing early access to earned wages, Setgaji enables healthier financial habits and eliminates the need for high-interest loans for Malaysians in the workforce.

Unique to Setgaji is its pioneering feature as Malaysia’s earned wage access platform that is completely free for both employees and employers. This transparency ensures no hidden costs for employees while employers benefit from earning air miles with each transaction.

“We are excited to introduce Setgaji to the global stage, where financial wellness is our ultimate goal for the workforce,” said Mr. Micheal Ngu Kiet Ting, COO of Setgaji Sdn. Bhd. “Our platform signifies a revolutionary approach to financial management, offering employees autonomy in today’s fast-paced world.”

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The pathway for a transformative journey towards financial wellness is here. Discover how Setgaji reshapes the landscape of financial practices at www.setgaji.com

About Setgaji Sdn. Bhd.

Setgaji Sdn. Bhd. is a dynamic financial solutions provider, specializing in early wage access services for employees. Since 2024, we have established ourselves as a trusted authority in pioneering financial solutions, addressing cash flow challenges and promoting employee financial well-being. Our mission is to reshape financial practices and foster sustainable financial habits among employees through innovative solutions tailored to modern organizational needs.

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Stax Opens New Central London Office Amidst Rapid U.K. Expansion

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NEW YORK, June 18, 2024 /PRNewswire/ — Stax LLC, a global strategy consulting firm specializing in commercial due diligence, value creation, and exit planning for private equity firms, PE-backed companies, hedge funds, and investment banks, today announced the opening of a new office in Central London. This expansion follows the January hiring of Phil Dunne as managing director to lead the firm’s U.K. and EMEA practice and strategic growth efforts. Aiming to double its headcount by 2025, Stax quickly outgrew its previous space in less than a year and sought new premises to accommodate its rapid expansion in the U.K. market. Stax’s substantial growth with U.K. and European private equity clients, coupled with its team expansion, underscores the enduring appeal of the U.K. mid-market—particularly in the M&A landscape and private equity ecosystem.

“It’s exciting to witness Stax expanding once again in London. As I lead our U.K. and EMEA growth strategy, we are keenly focused on strengthening our brand in the local market,” stated Phil Dunne, U.K. Managing Director. “We have recently achieved significant accolades, such as being named a finalist in the 2024 Real Deals Private Equity Awards for Commercial Due Diligence Provider of the Year. Additionally, we just won the U.S. SME Growth and Investment in the U.K. award at the BritishAmerican Business Transatlantic Growth Awards.”

Dunne elaborated, “Another key objective is team expansion, with the goal of doubling our headcount by 2025. As Stax broadens its sector expertise, we are actively recruiting at all levels with a special emphasis on strategic senior roles, particularly in healthcare and consumer verticals. This will enable us in London to provide our clients with a comprehensive portfolio of specialized experts spanning across technology, industrials, business services, healthcare, consumer and retail, and information services.”

“This year, as we celebrate the 30th anniversary of Stax, we’re excited to be closer to our London-based clients to better serve their needs. We continue to deliver transaction advisory services to our extensive roster of U.S.-based clients who are rapidly entering into the U.K. market, as well as our U.K. and EMEA-based clients expanding into the U.S. market. By supporting both sides of this dynamic ecosystem, Stax is experiencing significant growth,” shared Paul Edwards, Global Practice Leader. “We are committed to our U.K. growth strategy and leveraging it to drive our expansion across Europe, fueled by substantial growth in our European private equity engagements from clients who value our unique, data-driven advisory offerings.”

As Stax strives to deliver the highest level of service to our clients, the company is also dedicated to strengthening its European team and providing employees with expanded resources and opportunities for professional growth and development. Stax is hiring across levels, with a particular focus on senior leaders with healthcare and consumer expertise. Those interested in joining a dynamic organization and a growing U.K. team are encouraged to apply now.

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About Stax LLC 

Stax LLC is a global management consulting firm serving corporate and private equity clients across a broad range of industries including software/technology, healthcare, business services, industrial, consumer/retail, and the events ecosystem. The firm partners with clients to provide data-driven, actionable insights designed to drive growth, enhance profits, increase value, and make better investment decisions. Please visit www.stax.com and follow Stax on LinkedIn, Instagram, Threads, and Facebook. 

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