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Tencent Cloud Maintains the position of a Challenger in the 2024 Gartner® Magic Quadrant™ for Communications Platform as a Service
HONG KONG, July 16, 2024 /PRNewswire/ — Tencent Cloud, the cloud business of global technology company Tencent, today announced its recognition as a Challenger in the 2024 Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS). In terms of its ability to execute, Tencent Cloud has secured the highest position among all cloud service providers in the Asia-Pacific region.
According to another recent report by Gartner titled “Gartner, Market Share: All Software Markets, Worldwide, 2023,” Tencent has reaffirmed its status as the revenue market leader in the CPaaS industry for both the Asia-Pacific region and China in 2023. Notably, Tencent also achieved the highest growth rate by revenue worldwide. We believe, this consistent success demonstrates Tencent Cloud’s unwavering position as the market leader in the Asia-Pacific region for three consecutive years in terms of market share in the CPaaS field.
With an extensive CPaaS product portfolio, Tencent Cloud is engaged in proactive efforts to achieve seamless integration with AIGC
Based on Tencent’s accumulated expertise in audio & video technologies for over 20 years, Tencent Cloud has built the most comprehensive CPaaS capability portfolio in the industry, encompassing core products such as Chat, Tencent Real-Time Communication (TRTC), Tencent Cloud Contact Center (TCCC), and more. These offerings provide a wide range of communication and collaboration capabilities for businesses.
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In today’s world, with the continuous development of artificial intelligence (AI) technology, AIGC (Artificial Intelligence Generated Content) has matured and is now being widely applied across various industries and scenarios. It has become an important driver for enterprises’ innovation and to achieve their digital transformation. In this field, Tencent Cloud is actively promoting the deep integration of audio & video services with AIGC technology, providing powerful audio & video technical support for multiple industry scenarios.
Within this context, Chat provides valuable features such as Chatbot and Agent Dashboard, empowering enterprises to swiftly implement chatbot conversations, FAQs, and seamless transfer to live customer service agents. Currently, Chat has successfully served over 200,000 enterprises, handling a staggering daily peak message volume exceeding 550 billion messages. Its international platform has garnered millions of users worldwide.
Tencent Cloud’s TRTC focuses on providing audio & video interactive solutions for two major scenarios: multi-party audio & video calls and low-latency interactive live streaming. It supports up to 3 billion minutes of upstream duration daily. In real-world testing, TRTC demonstrates an over 80% packet loss resistance and can tolerate network jitter of over 1000ms. This means that users can maintain high-quality audio & video communication even in weak network conditions. Additionally, TRTC has implemented an innovative conversational AI solution that enables LLM (Large Language Model) vendors to streamline the development of real-time audio & video interactive features. This groundbreaking solution empowers users to engage in seamless, real-time interactions with AI through more intuitive and natural means, such as voice communication.
Tencent Cloud’s TCCC harnesses the power of advanced AI technology to greatly enhance the effectiveness of intelligent voice interactions. By improving recognition accuracy in noisy environments, it offers a comprehensive optimization of the speech recognition experience, achieving an impressive accuracy rate of 97.4%. Moreover, for enterprises that have implemented AI chatbots, TCCC seamlessly integrates real-time conversation flows to cater to personalized requirements.
Upgraded global service capabilities to empower the internationalization of enterprises
It is worth mentioning that in response to the internationalization needs of global enterprises, Tencent Cloud is continuously enhancing its global service capabilities to assist businesses in exploring new growth opportunities.
For example, Tencent Cloud has been continuously strengthening its Chat’s capabilities in global network transmission, offering exceptional global acceleration services. Serving more than 100 million monthly active users worldwide, Tencent Cloud’s Chat not only meets the compliance requirements of enterprises expanding internationally but also aligns closely with local users’ usage habits.
TRTC has undergone extensive upgrades and transformations to boost its audio & video services for global use. It has achieved remarkable results, with an average end-to-end transmission delay of less than 300ms and an impressive anti-packet loss rate of over 80%. This ensures that users across different regions can enjoy a highly responsive and low-latency audio & video experience. Additionally, TRTC has established dedicated overseas sites tailored to various scenarios, offering a range of products such as Call, Conference, Beauty AR, and RTC Engine. Through the creation of a new audio & video service brand, the provision of exceptional user interface and localized functionalities, TRTC facilitates the rapid expansion of enterprises into international markets.
TCCC has made significant strides in enhancing its internationalization capabilities through a series of upgrades. It has successfully established independent data centers globally to comply with regional regulations and requirements. With a well-designed global node layout, TCCC delivers highly interconnected, reliable, and secure global customer contact services. It ensures that international connections maintain an average end-to-end latency of under 300 milliseconds, guaranteeing smooth and efficient communication. TCCC offers versatile omni-channel and multimedia communication capabilities that seamlessly integrate with existing business systems. This empowers enterprises to integrate their own international voice numbers and swiftly establish efficient global contact centers, allowing them to effectively serve their international customer base.
Currently, Tencent Cloud has served numerous industries in the fields of gaming, live streaming, cross-border e-commerce, finance, and more. These include Nexon, a gaming giant in the Asia-Pacific region, leading live streaming platform MIXCHANNEL in Japan, streaming service provider BeLive in Singapore, digital bank Allo Bank in Indonesia, as well as Boomplay, a music streaming platform in Africa. Tencent Cloud has provided comprehensive, user-friendly, and stable audio & video communication solutions, supporting the international business expansion of these enterprises.
Allo Bank, a prime example, benefits from Tencent Cloud’s TCCC by utilizing its automatic outbound calling capabilities to overcome challenges faced by their tele-sales team, such as low call connection rates and high manual dialing costs. TCCC leverages advanced predictive outbound calling algorithms to intelligently schedule calls, resulting in improved agent productivity and service quality. Furthermore, TCCC seamlessly integrates with Allo Bank’s CRM system, providing the necessary flexibility to adapt to their specific business scenarios. By combining TCCC with Tencent Cloud’s TRTC and Chat capabilities, Allo Bank can offer a comprehensive range of customer service methods, enabling them to efficiently respond to customer needs. This integrated approach warrants enhanced customer satisfaction and streamlines communication processes for Allo Bank.
Undoubtedly, establishing an international business landscape from a global perspective has become a vital strategic endeavor for enterprises seeking high-quality development. In this journey, AIGC is a vital driving force, enabling businesses to consistently expand the scope and impact of their innovative initiatives. As a committed participant in the CPaaS domain and a reliable business partner, Tencent Cloud remains dedicated to technological advancements, product refinement, and solution development, enabling enterprises to play well in the process of digital transformation and business globalization.
Gartner, Magic Quadrant for Communications Platform as a Service, 24 June 2024
Gartner, Market Share: All Software Markets, Worldwide, 2023, 22 April 2024
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
About Tencent Cloud
Tencent Cloud, one of the world’s leading cloud companies, is committed to creating innovative solutions to resolve real-world issues and enabling digital transformation for smart industries. Through our extensive global infrastructure, Tencent Cloud provides businesses across the globe with stable and secure industry-leading cloud products and services, leveraging technological advancements such as cloud computing, Big Data analytics, AI, IoT, and network security. It is our constant mission to meet the needs of industries across the board, including the fields of gaming, media and entertainment, finance, healthcare, property, retail, travel, and transportation.
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Latest News
COCA Celebrates Q2 2024 with Record-Breaking Milestones and New Launches
HONG KONG, Aug. 7, 2024 /PRNewswire/ — COCA, a pioneering force in the crypto wallet and financial services industry, has achieved several remarkable milestones in Q2 2024. Thanks to the steadfast support of its user community, COCA has launched new features, expanded its partnerships, and garnered prestigious accolades, further solidifying its position as a leader in the crypto space.
Launch of Physical Cards
COCA has introduced its highly anticipated physical cards, which are now available globally and compatible with Apple Pay and Google Pay. These cards allow users to make transactions with ease, earning cashback rewards on their purchases. This significant launch marks a step forward in integrating crypto with everyday financial activities, enhancing user convenience and financial flexibility.
Wallet Growth Milestone
The company has reached a significant milestone with 510,000 active wallets, reflecting a 102% growth quarter-on-quarter. This surge in active wallets highlights the increasing trust and adoption of COCA’s platform, as more users join the COCA community to manage their crypto assets securely and efficiently.
Transaction Volume Surge
In Q2 2024, COCA processed over USD 450,000 in transactions through its platform, demonstrating the robust usage and popularity of its financial services. This impressive transaction volume underscores COCA’s commitment to providing smooth and efficient crypto payment solutions.
Integration with Revolut
COCA has made it easier for users to fund their wallets by integrating with Revolut. This new feature allows seamless loading of crypto assets, enhancing the overall user experience and accessibility of COCA’s services.
Award Recognition
COCA has been honoured with the “Best Startup” award in the Financial Revolution category at CONF3RENCE & BLOCKCHANCE 2024. This award is a testament to COCA’s innovative approach and significant impact on the future of finance, recognizing its efforts in driving forward the digital financial ecosystem.
New Strategic Partnerships
COCA has formed strategic partnerships with industry leaders such as Wirex Pay and GoMining. These collaborations aim to provide users with enhanced rewards and a superior overall experience. The partnerships signify COCA’s dedication to expanding its ecosystem and delivering greater value to its users.
Welcoming Pavel Matveev
COCA is excited to announce the addition of Pavel Matveev, Founder of Wirex, to its team as a Strategy and Product Advisor. Pavel’s extensive experience and visionary approach are expected to drive COCA’s strategic initiatives and product development, contributing to the company’s continued growth and innovation.
Season 2 Point System Launch
Season 2 of COCA’s popular point system has launched, offering users the opportunity to earn points through various activities, including trades, referrals, holding assets, and spending with COCA cards. With a prize pool of USDT 3500 and 5 Wirex Pay Nodes, this season promises exciting rewards and increased user engagement. The season ends on August 9th, so users are encouraged to participate actively.
NFT Giveaway
In a special giveaway, COCA distributed 1000 GoMining NFTs to lucky users. These NFTs provide unique benefits, including enhanced mining capabilities and exclusive digital collectibles, adding significant value to the user experience.
For further details on COCA’s Q2 achievements and upcoming initiatives, visit the company’s blog.
Website: coca.xyz
COCA continues to redefine the crypto experience with its innovative solutions, seamless integrations, and user-focused approach. The company’s recent milestones and future plans highlight its commitment to leading the way in the digital financial landscape.
About COCA
COCA is a next-generation crypto super app designed to simplify and secure the crypto experience for users worldwide. With innovations in security, usability, and integration, COCA is at the forefront of the digital asset revolution. For more information, visit coca.xyz.
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Latest News
Stake and Earn with KuCoin’s Innovative GemPool Platform
VICTORIA, Seychelles, Aug. 7, 2024 /PRNewswire/ — KuCoin, a leading global cryptocurrency exchange, is excited to announce the launch of GemPool, its innovative new platform that allows users to acquire token airdrops as a reward for staking their crypto assets. This unique product is designed to provide early access to emerging crypto projects while offering rewards for their existing holdings at zero cost. By staking respective tokens in separate pools, users can farm new tokens and gain a foothold in the latest developments within the cryptocurrency market.
GemPool also offers flexible staking terms, allowing users to stake and un-stake their assets anytime within the designated period without lock-up restrictions. This flexibility ensures that users can manage their assets according to their preferences and market conditions. Additionally, GemPool provides zero-cost rewards, enabling users to earn tokens while holding their existing cryptocurrencies. By staking their tokens, users contribute to the growth of promising new projects, supporting innovation and development within the crypto space. With completion of tasks offered, users are eligible to earn multiplier bonus and receive more rewards.
Users can participate by staking KCS, USDT, or other specified assets in designated pools. The rewards are earned according to the respective yields of the pools, ensuring a fair and exciting experience for all users.
For more information on how to participate and the benefits of GemPool, please visit the KuCoin GemPool page.
About KuCoin
Launched in September 2017, KuCoin is a leading cryptocurrency exchange with its operational headquarters in Seychelles. As a user-oriented platform with a focus on inclusiveness and community engagement. It offers over 900 digital assets across Spot trading, Margin trading, P2P Fiat trading, Futures trading, and Staking to its 34 million users in more than 200 countries and regions. KuCoin ranks as one of the top 6 crypto exchanges. KuCoin was acclaimed as “One of the Best Crypto Apps & Exchanges of June 2024” by Forbes Advisor and has been included as one of the top 50 companies in the “2024 Hurun Global Unicorn List”. Learn more at https://www.kucoin.com/.
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Latest News
Trust Wallet Launches Gamified Education Platform and Loyalty Program to Enhance and Reward Web3 Learning
DUBAI, UAE, Aug. 7, 2024 /PRNewswire/ — Trust Wallet, the world’s leading self-custody Web3 wallet and Web3 gateway trusted by over 130 million users, has launched Trust Wallet Quests, a gamified education platform within the Trust Wallet mobile app which encourages users to earn points while exploring and learning about Web3.
Users can engage in task-based challenges ranging from quizzes to complex problem-solving scenarios composed of various DeFi and Web3 activities, all designed to deepen their understanding of blockchain technology and decentralized applications (dApps), and expose them to exciting opportunities within Web3. As an incentive, users will earn Trust Points, a loyalty-based points system designed to reward user activity within the Trust Wallet mobile app. With Trust Points, users can earn rewards upon the completion of specific tasks, making Web3 more rewarding and fun.
In the future, Trust Points will offer additional gamification features, such as unlocking achievements, badges, and levels. This interactive approach not only boosts individual learning but also contributes to broader community education and adoption of decentralized technologies, making Trust Wallet Quests a dynamic and exciting way to reward loyal users and engage with communities in Web3.
On the motive for launching Trust Wallet Quests, Eowyn Chen, CEO of Trust Wallet, stated: “The complex technology and fast-paced industry can be intimidating for both new and seasoned users. The introduction of Quests on Trust Wallet further solidifies our commitment to making it easier for millions to navigate Web3, aligning perfectly with our mission to build a seamless Web3 hub and open ecosystem for all.”
Nate Zou, Head of Product at Trust Wallet, highlighted what to expect from Trust Points and Trust Wallet Quests: “Trust Points and Quests are just the first iteration of a much-needed reward system for our community. Within 2024, we have plans to build on this, combining rewards with many of our other web3 product offerings. Overall, we envision this points system not only changing how users engage with Trust Wallet, but also encouraging more collaboration between Trust Wallet, our users and other web3 ecosystem players.”
Trust Wallet Quests and Trust Points are now available on both Android and iOS versions of Trust Wallet’s mobile app. Download here: https://short.trustwallet.com/TrustWalletQuests
About Trust Wallet
Trust Wallet is the self-custody, multi-chain Web3 wallet and Web3 gateway for people who want to fully own, control, and leverage the power of their digital assets. From beginners to experienced users, Trust Wallet makes it easier, safer, and convenient for millions of people around the world to experience Web3, access dApps securely, store and manage their crypto and NFTs, buy, sell, and stake crypto to earn rewards, all in one place and without limits.
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