Fintech PR
AskMary: Basware Teams Up with Microsoft to Enhance Customer Support with ChatGPT
The Generative AI tool will drive greater value for Basware customers
HELSINKI, Nov. 6, 2023 /PRNewswire/ — Basware, the leader in making AP automation and invoice processing happen, has come together with Microsoft and Zure to announce the launch of its generative AI tool which uses Microsoft Azure OpenAI ChatGPT. The tool, named AskMary, integrates ChatGPT technology to help Basware draft responses to customer inquiries. AskMary will empower Basware’s customer support team to deliver a more accurate and faster support function for its customers.
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Basware has teamed up with Microsoft and Zure to create a solution in the Microsoft Azure cloud computing platform. The collaboration allows Basware to leverage ChatGPT technology through Microsoft Azure’s OpenAI service within Basware’s own Microsoft Azure environment. This ensures the highest level of customer data security.
Customer inquiries in financial management can be complex and varied. AskMary uses Microsoft Azure OpenAI ChatGPT to provide tailored suggestions on engaging with customers, delivering what customers expect – fast, stress-free and helpful resolutions. The tool works by Basware’s customer support team inputting customer inquiries via ‘prompts’ within the AskMary platform. The tool then returns detailed suggestions for customer responses.
AskMary is named after communication expert Mary Gober, who has developed renowned methodologies around customer satisfaction and service excellence.
- Enhanced Communication: Basware’s enhanced customer support function will provide clear, consistent and timely responses, delivering greater customer satisfaction.
- Customer Data Security: AskMary operates within a secure Microsoft Azure environment and enhances Basware’s system on safeguarding customer data.
- Human-led Support: The tool requires human input to create customer responses, which are then refined and sent by Basware’s customer support team. It ensures that Basware personnel remain at the heart of customer interaction and allows them to refine their quality of customer interaction.
- Ease of use: AskMary is easily accessible via an app within Basware’s Microsoft Teams platform, increasing efficiency and reliability for Basware’s customer support function.
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For 40 years, Basware has streamlined the accounts payable (AP) function within organisations through its AP automation and e-invoicing platform. Basware uses AI and machine learning technology to automatically match invoices to purchase orders, approve and submit for payment, revolutionizing the way businesses manage their financial operations.
Implementation of the AskMary tool has received positive feedback and it opens up possibilities for Basware teams to utilize its benefits beyond customer support.
Matthias Lippert, Chief Customer Support Officer at Basware, commented:
“Delivering customer value is one of our core objectives at Basware. As a platform built on AI and ML technology itself, we were relentless to introduce AI technology within a secure Microsoft Azure environment to enhance our customer service. In our early use of the tool, we have witnessed a transformation in our customer communications that maintains the human element and allows us to help customers better and faster.
Basware’s commitment to AI doesn’t end with AskMary. Our goal is to learn from Microsoft Azure OpenAI ChatGPT’s usage and by 2024, we expect to see a range of AI-powered solutions within our support function. We’re working towards a goal where the best customer support is the one where there is a need for minimal customer support – as it all just happens.”
ChatGPT was developed by OpenAI, which uses Generative AI technology to provide detailed responses to human queries. AskMary is built within Basware’s Microsoft Azure environment, leveraging its OpenAI service.
Mari Tuominen, Director, Corporate and SMB Business at Microsoft Finland, commented on the collaboration with Basware:
“At Microsoft Azure, we take pride in empowering organizations to harness the full potential of AI. The collaboration with Basware is a testament to their dedication and our robust cloud computing platform. We are excited to see the positive impact it’s having on Basware’s customers.”
Zure, an Azure-focused digital innovation company, worked with Basware to implement the technology in Basware’s platform within a matter of weeks.
Sakari Nahi, CEO at Zure, commented on the implementation:
We are pleased to have accelerated Basware’s use of AI innovation in setting the standard for customer experience in the era of AI. With the help of Microsoft Azure, and as technology continues to evolve, we look forward to further collaborations that push the envelope of what’s possible in enhancing customer experience, streamlining operations, and ensuring data security.
Earlier this year, Basware was recognized as a 2023 Gartner Peer Insights™ Customers’ Choice for Procure-To-Pay Suites. Basware achieved a 4.6 out of 5 rating* based on reviews by customers that had used its solutions, taking into consideration support experience.
For more information, visit Basware’s Customer Support Services here.
*Based on 44 reviews submitted on Gartner Peer Insights in the Procure-to-Pay Suites market as of February 2023
Media Contact
Abs Hassanali
Global Head of PR & Communications
[email protected]
About Basware
Basware is how finance leaders in global enterprises can finally automate their complex, labor-intensive invoice processes and stay compliant with regulatory change. Our AP automation and invoicing platform helps you achieve a new level of efficiency – in a matter of months – while reducing errors and risks. We bring a unique combination of true automation, complete coverage, and deeper expertise to make it all just happen for our customers. That’s why the world’s most efficient AP departments at 700+ global customers rely on Basware to handle over 170 million invoices per year. Basware. Now it all just happens.™
About Zure
Zure’s core is about solving demanding business challenges with the latest technologies. Zure helps customers end-to-end with Azure, by designing, building and maintaining solutions. Zure operates in Finland, Belgium and Denmark. Zure is a 2023 Microsoft Partner of the Year in the App Innovation and Modernization in Finland.
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STOCKHOLM, April 5, 2024 /PRNewswire/ — EQT AB’s Q1 Announcement 2024 will be published on Thursday 18 April 2024 at approximately 07:30 CEST. EQT will host a conference call at 08:30 CEST to present the report, followed by a Q&A session.
The presentation and a video link for the webcast will be available here from the time of the publication of the Q1 Announcement.
To participate by phone and ask questions during the Q&A, please register here in advance. Upon registration, you will receive your personal dial-in details.
The webcast can be followed live here and a recording will be available afterwards.
Information on EQT AB’s financial reporting
The EQT AB Group has a long-term business model founded on a promise to its fund investors to invest capital, drive value creation and create consistent attractive returns over a 5 to 10-year horizon. The Group’s financial model is primarily affected by the size of its fee-generating assets under management, the performance of the EQT funds and its ability to recruit and retain top talent.
The Group operates in a market driven by long-term trends and thus believes quarterly financial statements are less relevant for investors. However, in order to provide the market with relevant and suitable information about the Group’s development, EQT publishes quarterly announcements with key operating numbers that are relevant for the business performance (taking Nasdaq’s guidance note for preparing interim management statements into consideration). In addition, a half-year report and a year-end report including financial statements and further information relevant for investors is published. Finally, EQT also publishes an annual report including sustainability reporting.
Contact
Olof Svensson, Head of Shareholder Relations, +46 72 989 09 15
EQT Shareholder Relations, [email protected]
Rickard Buch, Head of Corporate Communications, +46 72 989 09 11
EQT Press Office, [email protected], +46 8 506 55 334
This information was brought to you by Cision http://news.cision.com
https://news.cision.com/eqt/r/invitation-to-presentation-of-eqt-ab-s-q1-announcement-2024,c3956826
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Invitation to presentation of EQT AB’s Q1 Announcement 2024 |
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- Kia drives forward transformation into ‘Sustainable Mobility Solutions Provider’
- Roadmap enables Kia to proactively respond to uncertainties in mobility industry landscape, including changes in EV market
- Company to expand EV line-up with more models; enhance HEV line-up to manage fluctuation in EV demand
- Goal to sell 1.6 million EVs annually in 2030, introducing 15 models
- PBV to play a key role in Kia’s growth, targeting 250,000 PBV sales annually by 2030 with PV5 and PV7 models
- Kia to invest KRW 38 trillion by 2028, including KRW 15 trillion for future business
- 2024 business guidance : KRW 101 tln in revenue with KRW 12 tln in operating profit; operating profit margin of 11.9% on sales of 3.2 million units globally
- CEO reaffirms Kia’s commitment to ESG management
SEOUL, South Korea, April 5, 2024 /PRNewswire/ — Kia Corporation (Kia) today shared an update on its future strategies and financial targets at its CEO Investor Day in Seoul, Korea.
Based on its innovative achievements in the years since the announcement of mid-to-long-term business initiatives, Kia is focusing on updating its 2030 strategy announced last year and further strengthening its business strategy in response to uncertainties across the global mobility industry landscape.
During the event, Kia updated its mid-to-long-term business strategy with a focus on electrification, and its PBV business. Kia reiterated its 2030 annual sales target of 4.3 million units, including 1.6 million units of electric vehicles (EVs). The 2030 4.3 million annual sales target is 34.4 percent higher than the brand’s 2024 annual goal of 3.2 million units.
The company also plans to become a leading EV brand by selling a higher percentage of electrified models among its total sales, including hybrid electric vehicles (HEV), plug-in hybrid (PHEV), and battery EVs, projecting electrified model sales of 2.48 million units annually or 58 percent of Kia’s total sales in 2030.
“Following our successful brand relaunch in 2021, Kia is enhancing its global business strategy to further the establishment of an innovative EV line-up and accelerate the company’s transition to a sustainable mobility solutions provider,” said Ho Sung Song, President and CEO of Kia. “By responding effectively to changes in the mobility market and efficiently implementing mid-to-long-term strategies, Kia is strengthening its brand commitment to the wellbeing of customers, communities, the global society, and the environment.”
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VANCOUVER, BC, April 4, 2024 /PRNewswire/ — BioVaxys Technology Corp. (CSE: BIOV) (FRA: 5LB) (OTCQB: BVAXF) (the “Company“) is providing this bi-weekly update on the status of the management cease trade order granted on February 29, 2024 (the “MCTO“), by its principal regulator, the Ontario Securities Commission (the “OSC“), under National Policy 12-203 – Management Cease Trade Orders (“NP 12-203“), following the Company’s announcement on February 21, 2024 (the “Default Announcement“), that it was unable to file its audited annual financial statements for the year ended October 31, 2023, its management’s discussion and analysis of financial statements for the year ended October 31, 2023, its annual information form for the year ended October 31, 2023, and related filings (collectively, the “Required Annual Filings“). Under National Instrument 51-102, the Required Annual Filings were required to be made no later than February 28, 2024.
As a result of the delay in filing the Required Annual Filings, the Company was unable to file its interim financial statements for the three months ended January 31, 2024, its management’s discussion and analysis of financial statements for the three months ended January 31, 2024, and related filings (collectively, the “Required Interim Filings“). Under National Instrument 51-102, the Required Interim Filings were required to be made no later than April 1, 2024.
The Company anticipates filing the Required Annual Filings by April 30, 2024. The auditor of the Company requires additional time to complete its audit of the Company, including the Company’s recent acquisition of all intellectual property, immunotherapeutics platform technologies, and clinical stage assets of the former IMV Inc. that closed on February 16, 2024. In addition, the Company anticipates filing the Required Interim Filings immediately after the filing of the Required Annual Filings.
Except as herein disclosed, there are no material changes to the information contained in the Default Announcement. In addition, (i) the Company is satisfying and confirms that it intends to continue to satisfy the provisions of the alternative information guidelines under NP 12-203 and issue bi-weekly default status reports for so long as the delay in filing the Required Annual Filings and/or Required Interim Filings is continuing, each of which will be issued in the form of a press release; (ii) the Company does not have any information at this time regarding any anticipated specified default subsequent to the default in filing the Required Annual Filings and Required Interim Filings; (iii) the Company is not subject to any insolvency proceedings; and (iv) there is no material information concerning the affairs of the Company that has not been generally disclosed.
About BioVaxys Technology Corp.
BioVaxys Technology Corp. (www.biovaxys.com), a biopharmaceuticals company registered in British Columbia, Canada, is a clinical-stage biopharmaceutical company dedicated to improving patient lives with novel immunotherapies based on the DPX™ immune-educating technology platform and it’s HapTenix© ‘neoantigen’ tumor cell construct platform, for treating cancers, infectious disease, antigen desensitization, and other immunological fields. The Company’s clinical stage pipeline includes maveropepimut-S which is in Phase II clinical development for advanced Relapsed-Refractory Diffuse Large B Cell Lymphoma (DLBCL) and platinum resistant ovarian cancer, and BVX-0918, a personalized immunotherapeutic vaccine using it proprietary HapTenix© ‘neoantigen’ tumor cell construct platform which is soon to enter Phase I in Spain for treating refractive late-stage ovarian cancer. The Company is also capitalizing on its tumor immunology know-how and creation of a unique library of T-lymphocytes & other datasets post-vaccination with its personalized immunotherapeutic vaccines to utilize predictive algorithms and other technologies to identify new targetable tumor antigens. BioVaxys common shares are listed on the CSE under the stock symbol “BIOV” and trade on the Frankfurt Bourse (FRA: 5LB) and in the US (OTCQB: BVAXF). For more information, visit www.biovaxys.com and connect with us on X and LinkedIn.
ON BEHALF OF THE BOARD
Signed “James Passin“
James Passin, Chief Executive Officer
Phone: +1 646 452 7054
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