Fintech PR
nShift: IMRG study finds retailers’ delivery and returns propositions are crucial to winning custom
The Delivery Service index (DSi), sponsored by nShift, examines the importance and impact to retailers of getting the post-purchase experience right
A new report by IMRG, which analysed the sites of 370 UK retailers, has revealed insights around delivery and returns offerings, including:
- 56% of the merchants surveyed for the DSi don’t offer free delivery
- 10% of retailers do not offer a dedicated page, or even a place on the delivery page, for returns information
- Only 22% of the DSi survey sample offered third-party C&C services
LONDON, Nov. 29, 2023 /PRNewswire/ — The Delivery Service index (DSi), sponsored by nShift, highlights the role of clear information relating to deliveries and returns and the impact this can have for retailers on increasing new customer conversions. It also found that offering the right mix of delivery options and price points is key to protecting retailer margins without discouraging customers.
The annual survey is a ‘state of the nation’ on delivery. It examines the types of delivery and returns services that retailers are providing, how the information is presented, the areas that could be improved and the impact to both consumers and retailers of getting delivery and returns right.
With returns, retailers often debate whether they should be free, and previous IMRG research has shown that 70% of customers expect this to be the case. From the DSi sample, 42% of merchants offer free returns with pre-paid labels, amplifying the divide in perspective. Also, the most common time frame offered for returns is 30 days (37%).
Sean Sherwin-Smith, Product Director Post-Purchase at nShift, said: “In many respects, the work for retailers begins the moment the customer leaves the checkout because post-purchase is more than just ‘distribution centre to doorstep.’
“Customers today check out the delivery and return options, before they shop. If one online retailer can’t fulfil their need now, they’ll simply shop elsewhere. However, if a vendor can provide a first-class customer experience through excellent delivery and seamless returns, it can build loyalty with its customers. This increases the chance of repeat purchases and recommendations which, in turn, leads to greater revenue.”
In the report, nShift offers five tips for delivering the best possible customer experience:
- Provide and clearly display a range of delivery options at checkout – some shoppers seek swift deliveries. For others a low price, or low emissions options, are paramount. Offering a range of options at checkout increases conversions.
- Ensure transport capacity – during busy periods, it’s crucial that retailers ensure they can keep their promises. This is best achieved through relationships with multiple carrier companies and ensuring that the company’s tech stack can quickly facilitate these relationships.
- Maximize delivery success – giving shoppers the opportunity to identify and choose alternative Out Of Home (OOH) collection options is a welcome alternative to having to wait at home for a delivery.
- Keep in touch – relevant communication keeps the customer engaged and helps contain any negative feedback. If a retailer distributes communication in their own look and feel, it helps build the brand in the moments that matter.
- Make returns easy – operating a simple digital returns process gives shoppers confidence in the brand. It also makes it easier for the retailer to track patterns and work out why items are being sent back.
Andy Mulcahy, Strategy and Insight Director, IMRG said, “Delivery and returns information is often a major factor in a shopper’s decision to complete a purchase, yet 72% of the sites surveyed here put it below the fold. Exactly how to structure a page is always a contentious question, with many different things that can be tried to help optimise conversion; experimenting with this information, particularly where it is something good to advertise (free delivery at a threshold perhaps) is worth looking at as part of that process.”
The DSi is now available for download from IMRG. For more information on how nShift can help maximize your delivery and returns proposition, please visit www.nshift.com
Survey methodology
During May 2023, a selection of 370 UK retail websites were surveyed against 25 delivery-related criteria. A proportion of these criteria included reviewing how delivery-related information appeared in the user experience and customer journey, for both desktop and smartphone rendered versions. Websites were chosen to represent a broad selection of the market, including all contributors to the IMRG Online Sales Index.
About nShift
nShift is the global leading provider of cloud delivery management solutions enabling frictionless shipment and return of almost one billion shipments across 190 countries annually. nShift’s software is used globally by e-commerce, retail, manufacturing and 3PL shippers. The company is headquartered in London and Oslo. It has over 500 employees across offices in Sweden, Finland, Norway, Denmark, United Kingdom, Poland, the Netherlands, Belgium, and Romania.
About IMRG
IMRG help their members understand and improve their online retail performance through a busy programme of performance benchmarking, data analysis, insight, best practice-sharing, and events. They have been tracking online sales since 2000 – and now measure over 120 individual metrics in a series of indexes, providing in-depth intelligence on online and mobile sales, delivery trends, marketing ROI and channel performance.
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Fintech PR
IBN Technologies LLC Steps in to Support Clients After Bench Accounting’s Unexpected Closure
MIAMI, Dec. 30, 2024 /PRNewswire/ — Businesses and industries are currently facing the challenge of finding a reliable partner to manage their financial needs due to recent developments. It is crucial for them to search for trustworthy solutions that can ensure financial stability during this uncertain time. Exploring reviews and seeking bench accounting alternative accounting services have become priorities for businesses aiming to maintain uninterrupted financial operations. Partnering with a dependable and efficient service provider is essential for sustained success.
IBN Technologies LLC emerges as a trusted solution, offering comprehensive and customized financial support to businesses across industries. Specializing in outsourced bookkeeping and accounting services, IBN ensures a seamless transition for those affected by recent changes. With decades of experience, the company delivers precision, reliability, and tailored financial strategies to meet the unique needs of each client.
Searching for Bench Accounting alternatives?
IBN Technologies LLC offers seamless outsourcing bookkeeping services to keep your business running smoothly.
Get 30-Minute Free Consultation: https://www.ibntech.com/free-consultation/?pr=prnewswire
A Wide Range of Financial Services Designed for Success
IBN Technologies provides a full spectrum of services to meet the diverse needs of today’s businesses, such as:
- Accurate Bookkeeping: Delivering dependable financial management tailored to meet the dynamic needs of businesses, ensuring precision and timely execution.
- Expert Tax Preparation: Providing compliance-driven, strategic tax solutions designed to maximize deductions and unlock greater savings.
- Effortless Payroll Solutions: Offering streamlined and hassle-free payroll services to ensure seamless employee compensation and operational efficiency.
- Strategic Financial Consulting: Empowering businesses with actionable insights and tax strategies to drive smarter decisions and sustainable growth.
The Impact on the Growth Market
At IBN Technologies, we understand the crucial role that bookkeeping accounting services play in helping businesses make informed decisions, plan for the future, and achieve sustained growth. We recognize the challenges that arise when a trusted provider like Bench Accounting suddenly ceases its operations, leaving businesses in a state of uncertainty.
We are here to ensuring that your reporting deadlines are met, tax compliance is maintained, and operational bottlenecks are minimized.
With our comprehensive range of bookkeeping accounting services, we provide the expertise and guidance necessary to navigate through these disruptions. Our dedicated professionals will work closely with you to understand your unique requirements and tailor our solutions accordingly.
IBN Technologies LLC: A Trusted Partner for the Growth Market
IBN Technologies LLC is committed to helping businesses navigate these turbulent times with tailored financial services. With expertise in outsourced bookkeeping and accounting services, IBN provides scalable solutions designed to meet the dynamic needs of growing companies.
“We understand how vital accurate and timely financial management is for businesses in the growth market,” says Ajay Mehta, CEO of IBN Technologies LLC. He believes that “IBN Technologies team is here to ensure that companies not only recover from this disruption but also emerge stronger, with systems and processes that are built for resilience and success.”
Read or E-book:
Catch-Up Bookkeeping: A Step-by-Step Guide to Financial Clarity & Tax Success
Why Choose IBN Technologies LLC?
- Seamless Onboarding: IBN ensures a smooth transition, minimizing downtime and ensuring uninterrupted financial operations.
- Customized Solutions: From startups to medium-sized businesses, IBN customizes its bookkeeping and accounting services to align with each client’s unique needs.
- Growth-Focused Support: IBN helps businesses scale with confidence by providing insights and strategic advisory services that drive financial clarity.
As businesses in the growth market face this period of change, IBN Technologies LLC offers the stability and expertise needed to turn challenges into opportunities. With IBN as a trusted partner, businesses can focus on what matters most achieving their growth ambitions.
Why Choose IBN Technologies LLC?
IBN Technologies LLC combines advanced technology with a client-first approach to deliver reliable, tailored financial solutions. With a skilled team and a commitment to excellence, businesses can trust IBN to provide the stability and support needed to navigate challenges and thrive.
Our expertise allows us to deliver innovative, customized solutions that align with each client’s goals. “We ensure our clients’ operations run smoothly, no matter the obstacles,” said Ajay Mehta, CEO of IBN Technologies LLC.
About IBN Technologies
IBN Technologies LLC, an outsourcing specialist with 25 years of experience, serves clients across the United States, United Kingdom, Middle East, and India. Renowned for its expertise in RPA, Intelligent process automation includes AP Automation services like P2P, Q2C, and Record-to-Report. IBN Technologies provides solutions compliant with ISO 9001:2015, 27001:2022, CMMI-5, and GDPR standards. The company has established itself as a leading provider of IT, KPO, and BPO outsourcing services in outsource bookkeeping services, including CPAs, hedge funds, alternative investments, banking, travel, human resources, and retail industries. It offers customized solutions that drive efficiency and growth.
Contact Details:
Pradip
[email protected]
+1 – 844 – 644 – 8440
USA:
IBN Technologies LLC
66 West Flagler Street Suite 900 Miami, FL 33130
India: Global Delivery Centre
IBN Technologies Limited
Kohinoor House, 2nd floor,
691/A/1B, Plot no. 7,
Bibwewadi Road, Pune-411037
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Fintech PR
IBN Technologies Steps Up to Support Small Businesses Following Bench Accounting’s Sudden Shutdown
MIAMI, Dec. 30, 2024 /PRNewswire/ — The unexpected closure of Bench Accounting has left thousands of small businesses scrambling to find reliable financial and accounting outsourcing services. This sudden disruption has created a significant gap, leaving many businesses without the external support they once relied on. Announced under the leadership of Bench’s CEO, the closure has forced countless organizations to seek dependable alternatives to manage their financial operations effectively.
In response to this void, IBN Technologies LLC, a global leader in finance and accounting outsourcing, is stepping up to provide tools, expertise, and support small businesses need. With their proven track record and tailored solutions, IBN Technologies ensures that businesses can maintain financial stability and focus on growth during this challenging time.
IBN technologies are a Bench Accounting Alternative
With over 25 years of experience delivering cutting-edge finance and accounting solutions, IBN Technologies is uniquely positioned to provide comprehensive support for businesses impacted by this industry disruption. The company’s scalable and technology-driven services are designed to empower small businesses, enabling them to overcome challenges and achieve long-term stability.
“At IBN Technologies, we empathize with the concerns of small businesses following the recent closure of Bench Accounting,” stated Ajay Mehta, CEO of IBN Technologies. “Our utmost priority is to stand beside these businesses as a reliable partner, offering them the necessary financial expertise to overcome their challenges and forge ahead with confidence.”
Take control of your finances today! Book a free 30-minute consultation with our experts – https://www.ibntech.com/free-consultation/ ?pr=prnewswire
Comprehensive Solutions Customized to Small Businesses
IBN Technologies offers a comprehensive suite of finance and accounting services customized to meet the unique needs of small businesses, including:
- Bookkeeping and Accounting: Seamless bookkeeping services to maintain accurate, compliant financial records effortlessly.
- Payroll Management: Precision payroll processing customized to the specific needs of your workforce.
- Tax Preparation and Filing: Expert assistance to ensure tax compliance while maximizing savings.
- Virtual CFO Services: Strategic financial planning and insights without the cost of a full-time CFO.
- Financial Reporting and Analysis: Real-time insights into financial performance to support smarter, informed decisions.
Rebuilding Confidence in Financial Management
Rebuilding confidence in financial management begins with IBN Technologies. They provide expertise and tools that are needed to streamline business processes, ensure accuracy, and take full control of your finances. Trust IBN Technologies customized solutions to bring stability and drive growth for your business.
“Our mission is to simplify financial management for small businesses while delivering unmatched value,” added by Ajay Mehta. “During this challenging time of Bench Accounting crunch base, we want to extend our unwavering support to all affected businesses. At IBN Technologies, we are committed to being your guiding light throughout this journey, providing the assistance you need at every step.”
About IBN Technologies
With 25 years of industry experience, IBN Technologies has established itself as an outsourcing specialist serving clients across the United States, United Kingdom, Middle East, and India. The company’s solutions adhere to rigorous international standards, including AP Automation services like P2P, Q2C, and Record-to-Report. IBN Technologies provides solutions compliant with ISO 9001:2015, 27001:2022, CMMI-5, and GDPR standard. Their comprehensive service portfolio encompasses IT, KPO, and BPO outsourcing services, specializing in finance and accounting solutions for CPAs, hedge funds, alternative investments, banking, travel, human resources, and retail industries.
For businesses seeking to optimize their financial operations through AP automation, IBN Technologies provides expert guidance and support throughout the digital transformation journey, ensuring seamless integration and maximum operational efficiency.
Contact Details:
Pradip
[email protected]
+1 – 844 – 644 – 8440
USA: IBN Technologies LLC
66 West Flagler Street Suite 900 Miami, FL 33130
India: Global Delivery Centre
IBN Technologies Limited
Kohinoor House, 2nd floor,
691/A/1B, Plot no. 7,
Bibwewadi Road, Pune-411037
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SINGAPORE, Dec. 30, 2024 /PRNewswire/ — Matrixdock, Asia’s real-world asset (RWA) tokenization leader, announces the integration of its flagship gold token, XAUm, with Binance Wallet, one of the world’s leading digital asset wallets. This development builds on previous integrations with centralized exchange Web3 wallets like OKX and crypto wallets like MetaMask, reinforcing Matrixdock’s commitment to making gold investments more secure, efficient, and accessible for hundreds of millions of global users.
At the core of this integration is XAUm, a token fully backed by London Bullion Market Association (LBMA)- accredited gold bars with a minimum fineness of 99.99%. Each XAUm token represents one troy ounce of gold. These gold reserves are securely stored in Brink’s vaults in Hong Kong and Singapore, offering token holders the option to redeem XAUm for physical gold.
Purpose-built for Web3 compatibility and the multi-chain ecosystem, XAUm seamlessly blends blockchain innovation with user-centric design. Its robust proof-of-reserve transparency, efficient multi-chain reserve management, and enhanced interoperability inspire trust and elevate gold from a static asset to a dynamic, multifunctional financial instrument in the digital economy.
This integration with Binance Wallet builds on previous developments within Binance’s ecosystem, including decentralized exchanges and lending platforms. The goal is to make XAUm a benchmark for modern gold investments, providing an efficient and trusted solution that redefines asset efficiency and financial equality.
Binance Wallet enhances this vision by offering a secure and intuitive entry point to Web3. Users can manage digital assets, perform cross-chain token swaps, and earn yields effortlessly. With a simple setup process via the Binance app, the wallet eliminates the need for seed phrases or private keys, furthermore, it utilizes Multi-Party Computation (MPC) technology to enhance secure transactions.
Through this integration, individuals worldwide are able to buy, own, and trade gold conveniently with a mobile device. By leveraging Web3 technology and the multi-chain ecosystem, Matrixdock and Binance Wallet set a new standard for modern gold investments, driving financial equality and innovation.
About Matrixdock
Founded in February 2023 by Matrixport, Matrixdock is Asia’s RWA leader that modernizes financial instruments through advanced tokenization technology. As the first in Asia to introduce a tokenized short-term treasury bill product, STBT, earned the Ecosystem Excellence TADS Award in 2023 for Trading & Liquidity Solutions. In 2024, it launched a one-of-a-kind Tokenized Gold token, XAUm, modernizing traditional gold investment into a dynamic, multifunctional digital asset.
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View original content:https://www.prnewswire.co.uk/news-releases/matrixdock-integrates-xaum-gold-token-with-binance-wallet-to-advance-financial-equality-302340189.html
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