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AeC Recognized by Frost & Sullivan for Leading the Customer Relationship Industry in Brazil

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AeC is the largest customer relationship company in Brazil and its reliable and customized customer care solutions help businesses create seamless end-user experiences.

SAN ANTONIO, March 29, 2024 /PRNewswire/ — Frost & Sullivan recently researched the customer experience outsourcing services industry and, based on its findings, recognizes AeC with the 2023 Company of the Year Award. AeC is connecting technology with outstanding customer service to increase efficiency and optimize the customer’s business journey. AeC leverages artificial intelligence (AI), data intelligence, machine learning (ML), natural language processing (NLP), fraud prevention, and real human experiences to guarantee an optimal customer experience (CX) in its clients’ business operations.

The company helps businesses deliver a remarkable CX to remain competitive in the marketplace and meet its clients’ demands. It consistently aims to enhance end-user CX by carefully analyzing customer data, testing new business models, and adjusting its processes based on customer feedback.

AeC drives its clients’ digital transformations with innovative tools that provide superior business process outsourcing (BPO) services. The company launched Vision, an advanced and intuitive solution that allows managers to track agents’ performance and deliver effective support. Moreover, its AeC HR technology platform, Robbyson, assists businesses by increasing engagement and efficiency with AI to automatically estimate, suggest, and forecast outcomes.

“With a legacy of BPO services leadership, the company’s compelling value proposition underpins its sustained success. AeC holds a solid position with a diversified client base, serving industry leaders of every market, including four of the top five Brazilian unicorns and two of the top five energy organizations in Brazil,” said Sebastian Menutti, industry principal at Frost & Sullivan.

With its customer-centric approach, the company provides consulting and highly customized projects for its clients. AeC bases its operations on the core principle that its success depends on customer satisfaction. For this reason, the company meets with clients at the pre-sales stage to identify their specific business requirements and challenges to develop tailor-made solutions.

“The company acknowledges that offering a complete product portfolio that aligns with broader market trends (e.g., omnichannel customer services, automation capabilities, and tools that address security challenges) is a key differentiator. Therefore, it constantly leverages technology to improve the efficiency and effectiveness of its services, such as automating processes and using data analytics to gain insights into end users’ behaviors and preferences,” noted Valentina Barcia, best practices research analyst at Frost & Sullivan.

Each year, Frost & Sullivan presents a Company of the Year award to the organization that demonstrates excellence in terms of growth strategy and implementation in its field. The award recognizes a high degree of innovation with products and technologies, and the resulting leadership in terms of customer value and market penetration.

Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.

About Frost & Sullivan

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For six decades, Frost & Sullivan has been world-renowned for helping investors, corporate leaders, and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion.

Contact:

Kristen Moore
P: +1 (210) 247-3823
E: [email protected]

About AeC

AeC is a Brazilian technology company specializing in customer relations. Leading by innovation, the most outstanding is the warm way of dealing with people and applying cutting-edge technology in its processes, such as artificial intelligence, cloud services, analytics, and automation tools. For over 30 years, it has developed customized consumer experience solutions in the market, helping companies in different segments, such as digital businesses, fintech, financial sector, telecommunications, services, retail, insurance, energy, and health. Currently, AeC has more than 43,000 employees and is certified by the Great Place to Work Institute (GPTW).

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Trackunit announces investment from Goldman Sachs Alternatives

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AALBORG, Denmark, Feb. 10, 2025 /PRNewswire/ — Trackunit, a global leader in software and contech solutions for the construction industry, has today announced it has attracted investment from Goldman Sachs Alternatives.

The investment will mark the next chapter in Trackunit’s ambitious growth journey and will see current majority stakeholder Hg, a leading investor in European and transatlantic software and service businesses, continue to reinvest in the construction technology company’s future.

Goldman Sachs Alternatives previously owned Trackunit from 2015 until 2021 when Hg acquired the business. 

“We are thrilled to partner once again with Trackunit’s leadership team, along with Hg, to build on their success and drive even greater impact for customers globally,” said Michael Bruun, Partner and Global Co-Head of Private Equity at Goldman Sachs Alternatives. “We see significant potential in continuing to scale the business and further embedding digital solutions across the construction ecosystem.”

Trackunit is at the forefront of the digital transformation of the construction sector, offering a verticalized operating data platform, which generates valuable data-driven insights via an industry leading data lake. 

“We have built a strong foundation together with Hg, advancing our offerings and working together with customers to eliminate downtime in construction,” said Soeren Brogaard, CEO of Trackunit. “The reinvestment from Hg, alongside the new and proven partnership with Goldman Sachs Alternatives, positions us to scale even faster. 

“We remain fully committed to our purpose, and with Goldman Sachs Alternatives’ expertise and global reach, we are excited to accelerate innovation and growth for our customers and partners worldwide.”

Trackunit’s software and IoT connectivity solutions uniquely support the entire construction ecosystem, serving equipment manufacturers, rental companies, contractors and ecosystem tech partners, integrating the off-highway vehicle, connected site, and mobile workforce. Trackunit serves a global diversified customer base spanning the full construction value chain and has approximately 400 employees.

“Trackunit is a prime example of how data-rich software businesses can capitalize on their structural data advantage through AI and continue to expand their customer proposition,” Nick Jordan, Partner and Soren Holt, Director at Hg, said. “Our investment in this business has been about fostering this innovation and scaling a category-leading SaaS business. 

“We are pleased to continue supporting Trackunit alongside Goldman Sachs Alternatives, ensuring the company has the resources and expertise to realize its long-term purpose and industry-changing ambitions.”

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During Goldman Sachs Alternatives previous ownership period, it leveraged its global network and differentiated value creation capabilities to support meaningful expansion of the company’s product capabilities and operations. 

With Goldman Sachs Alternatives and Hg, Trackunit has an ideal shareholder base to continue investing in cutting-edge product development, technology, people and further expansion as part of its mission to eliminate downtime in the construction industry.

The transaction is expected to close in early Summer.

About Trackunit

Trackunit is a global technology company that connects construction through one platform to create a living, evolving ecosystem that delivers data and insights to the off-highway sector. With circa 3.5 million visible assets connected, it uses technology to eliminate downtime, improve safety, and help customers improve the bottom line in a sustainable, cost-effective way. 

Follow us on LinkedIn.

For further information, please visit: https://trackunit.com/

About Private Equity at Goldman Sachs Alternatives

Goldman Sachs (NYSE: GS) is one of the leading investors in alternatives globally, with over $500 billion in assets and more than 30 years of experience. The business invests in the full spectrum of alternatives including private equity, growth equity, private credit, real estate, infrastructure, hedge funds, and sustainability. Goldman Sachs has over $3 trillion in assets under supervision globally as of December 31, 2024. Established in 1986, Private Equity at Goldman Sachs Alternatives has invested over $75 billion since inception. The business combines a global network of relationships, unique insight across markets, industries and regions, and the worldwide resources of Goldman Sachs to build businesses and accelerate value creation across its portfolios. 

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MIDEUROPA-BACKED DIAGNOSTYKA MAKES ITS WARSAW STOCK EXCHANGE DEBUT

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LONDON, Feb. 10, 2025 /PRNewswire/ — MidEuropa, a leading private equity investor with deep roots in Central Europe, announces that its portfolio company, Diagnostyka, a leading provider of medical diagnostic services in Poland, has debuted on the Warsaw Stock Exchange on Friday, February 7, 2025.

The market closing price on the first day of trading puts Diagnostyka’s market capitalisation at over €1 billion. Diagnostyka thus ranks as the second-largest publicly listed healthcare services provider in Central Europe and among the top seven largest listed sector players in Europe.

At the IPO share price of PLN 105, which was at the top of the price range, the share offering raised gross proceeds of just over €400 million for MidEuropa fund investors. The offering attracted significant interest from international and domestic investors. The retail tranche, which represented 5% of the total offering, was also met with strong demand, resulting in an order reduction rate of 94%.

Diagnostyka, founded by its CEO together with two co-founders 27 years ago, has enjoyed impressive and sustained growth throughout its history. Thanks to a well-executed buy-and-build consolidation strategy, coupled with investments in large-scale and technologically advanced laboratory infrastructure and digitalisation, Diagnostyka has gradually transformed from a regional, founder-led business into a national champion. Its scale and comprehensive scope of service ensure the Company plays a critical role in offering good and expanding access to diagnostic services to the over 20 million patients it serves annually.

Matthew Strassberg, MidEuropa Partner and Head of Healthcare, said: “The significant interest from international and domestic investors in Diagnostyka’s share offering validates the Company’s focused strategy and long-standing track record of consistently strong execution. We feel privileged to have had an opportunity to contribute to the Company’s journey, serving early on as a catalyst for the acceleration of Diagnostyka’s transformation into the clear market leader in the Polish diagnostic healthcare services. During our investment, the Company expanded through over 120 acquisitions, driving consistent revenue growth of 24 per cent per annum, and increasing the number of laboratory tests by a factor of eight. We are confident that Diagnostyka has a great future, and we wish the Company, its founders and the entire management team continued success.”

Dr Jakub Swadzba, CEO and co-Founder of Diagnostyka, commented: “We want to thank MidEuropa for their constructive, value-add support during our 13-year partnership. MidEuropa’s investment, which has lasted nearly half of our Company’s history, has been transformational. As a management team we have grown and evolved with our business and now feel energised and look forward to the new chapter of working with the public market investors.”

The listing of Diagnostyka represents one of the largest IPOs on the Warsaw Stock Exchange in the last five years and among the largest private equity investor exits on the public market. It follows MidEuropa’s successful IPO of e-commerce platform Allegro in 2020, one of the largest IPOs on the Warsaw Stock Exchange to date, as well as the landmark sale of Profi, a leading grocery retailer in Romania to Ahold Delhaize, completed in early 2025. These successful exits evidence MidEuropa’s consistent ability to transform its fast-growing portfolio companies into attractive assets for strategic buyers and public market investors alike.

Rothschild & Co. acted as Independent Financial Advisor; Citigroup Global Markets Limited together with Bank Handlowy w Warszawie S.A., Jefferies GmbH, and Santander Bank Polska S.A. together with Banco Santander, S.A. acted as joint global coordinators; Bank Polska Kasa Opieki S.A. together with Pekao Investment Banking S.A., Trigon Dom Maklerski S.A., and WOOD & Company Financial Services a.s. S.A., Oddział w Polsce acted as joint bookrunners; Santander Bank Polska S.A. acted as co-offering agent in Poland in connection with its offer to retail investors.

Greenberg Traurig Nowakowska-Zimoch Wysokiński sp.k. acted as legal counsel to the Issuer; Baker McKenzie Krzyżowski i Wspólnicy sp.k. acted as legal counsel to the Selling Shareholder; White & Case M. Studniarek i Wspólnicy – Kancelaria Prawna sp.k. acted as legal counsel to the underwriters.

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About MidEuropa

MidEuropa is a leading European private equity investor with deep roots in Central Europe and a long-term track record in the region spanning approximately 25 years. Headquartered in London, with offices in Warsaw and Bucharest, MidEuropa adopts a flexible pan-European and global approach to identify winning investments across the healthcare, technology, services and consumer sectors. MidEuropa works collaboratively with talented founders and management teams to support and facilitate sustainable growth through buy & build, organic growth acceleration, digital transformation, sustainability leadership and international expansion, to drive transformative growth and build industry champions. To date, MidEuropa has raised and managed funds of over €6.5 billion, and completed 46 investments and over 270 add-on acquisitions across 20 countries.

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Justin Sun Explains USDD 2.0 in a Live Stream, Highlights HTX’s Unique Edge

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SINGAPORE, Feb. 10, 2025 /PRNewswire/ — On February 5, Justin Sun, Global Advisor of HTX and founder of TRON, joined the leading crypto exchange HTX for an X Spaces session titled “Explore USDD with Justin Sun“. During the session, Sun provided an in-depth explanation of USDD (Decentralized USD) 2.0, the latest version of the USDD stablecoin, and answered audience questions. The session garnered significant interest from the crypto community, with over 12,000 concurrent listeners at its peak.

USDD 2.0: Pegged 1:1 with USD, Backed by Multiple Stability Mechanisms

Launched on January 25, USDD 2.0 is an upgraded decentralized stablecoin on the TRON network.

Sun emphasized that despite the dominance of USDT and USDC, the market still lacks a truly trustless and fully decentralized stablecoin with no censorship and freezing of assets, which is why he championed USDD.

To maintain its 1:1 peg to USD, USDD 2.0 utilizes stability mechanisms, including overcollateralization, a liquidation and auction model, risk management and real-time monitoring, a Peg Stability Module (PSM), and decentralized governance.

The PSM is a critical component. It allows users to quickly swap USDD for other stablecoins at a 1:1 ratio with nearly zero gas fees. This significantly reduces arbitrage risks and promotes price stability, even during market fluctuations.

USDD’s overcollateralization model further enhances its stability and minimizes risks. To mint USDD, users must provide collateral assets like TRX or USDT. Due to TRX’s strong market liquidity and ecosystem support, and USDT’s established stability, the value of the collateral consistently exceeds that of the minted USDD.

As of 8:30 AM UTC on February 6, the total collateral backing USDD was nearly $130 million, representing an overcollateralization ratio of 1.23x.

Sun summarized, “If you are unsure about USDD, just think of it as a mirrored proxy of USDT.”

20% APY on USDD Staking—Backed by Decentralization

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Sun emphasized that USDD can be swapped 1:1 for USDT at any time, with no limit, making it as easy to use as USDT on TRON—but with the potential for higher returns.

Currently, Tier T1 of USDD staking offers a 20% APY, fully subsidized by TRON DAO. HTX Earn also offers a limited-time 20% APY bonus for its USDD Flexible product. Since the bonus was introduced, subscribed assets for the product increased nearly tenfold. Users can stake USDD on HTX or JustLend DAO and enjoy a guaranteed 20% yield. Users can also borrow USDD using their USDT holdings and then stake the borrowed USDD for additional potential returns. (Disclaimer: This is not an investment advice.)

According to official data, $1,380,822 USDD tokens have been deposited to the LendSave Vault contract (TDrc3zH9wWufmQJyS7QLxBYH8GS27drW5N).

Addressing community concerns about the security and sustainability of the 20% yield, Sun stated, “Consider the value proposition of a decentralized stablecoin on TRON. There’s $60 billion worth of USDT on TRON. If you believe in a truly decentralized alternative, you understand USDD’s potential value.”

Regarding use cases, Sun explained that USDD is designed to support the functionalities that USDT cannot fully provide on the TRON network. He also announced upcoming partnerships with centralized exchanges. HTX and Poloniex may soon support USDD used as margin in futures trading, and integrates USDD into one-click USDD swaps, and USDD-powered SmartEarn. Discussions are also underway with other crypto institutions regarding further USDD integration.

HTX’s Growth: $HTX Set to Be Listed on Major Regulated Exchange

Sun also announced that $HTX will soon be listed on a major regulated exchange. Efforts are underway to further enhance its utility, giving it a competitive advantage over other centralized exchanges.

He reaffirmed that HTX’s listing strategy focuses on identifying promising projects, with all new token listings based on independent research, and also speed. HTX’s agility has allowed it to stay ahead of the curve in the crypto market over the past two years. Looking ahead, HTX will focus on the AI sector, with potential AI-driven projects in development.

About HTX

Founded in 2013, HTX has evolved from a virtual asset exchange into a comprehensive ecosystem of blockchain businesses that span digital asset trading, financial derivatives, wallets, research, investments, incubation, and other businesses. As a world-leading gateway to Web3, HTX harbors global capabilities that enable it to provide users with safe and reliable services. Adhering to the growth strategy of “Global Expansion, Thriving Ecosystem, Wealth Effect, Security & Compliance”, HTX is dedicated to providing quality services and values to virtual asset enthusiasts worldwide.

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Contact Details

Ruder Finn Asia
[email protected] 

Company Website
https://www.htx.com

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