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MARE BALTICUM Gaming & TECH Summit 2024


Intrum AB – Year-end announcement 2021




  • Seasonally strong fourth quarter, business activity not impacted by Omicron
  • Continued positive economic sentiment, despite inflationary pressures and supply chain challenges
  • Significant client wins and retentions, including a transformational CMS deal in the UK
  • Delivery on key priorities; transformation program and organic growth
  • Acceleration of case migrations and increase in global front office utilisation
  • Scalability of the operating platform visible with robust cash revenue growth and stable cash costs driving margin expansion

Financial results in brief, October-December 2021 (October-December 2020)

  • Adjusted EBIT increased to SEK 2,355 M (1,611)
  • Cash EBIT increased to SEK 2,171 M (1,523)
  • Q4 cash EPS increased to SEK 13.93 (9.00)
  • Q4 cash RoIC increased to 12.0 per cent (8.7)
  • Available liquidity at the end of the quarter was SEK 19.5 bn (17.1)

Full year 2021 (full year 2020)

  • Adjusted EBIT increased to SEK 7,014 M (5,738)
  • Cash EBIT increased to SEK 6,343 M (5,580)
  • Cash EPS increased to SEK 28.98 (25.28)
  • Cash RoIC increased to 8.9 per cent (7.7)
  • Net debt/Full year cash EBITDA was 3.9x (4.0x)

Dividend proposal

The Board of Directors of Intrum AB proposes that the Annual General Meeting distributes a dividend to the shareholders of SEK 13.50 per share (12.00), corresponding to a total of SEK 1,631 M (1,450).

Presentation of year-end announcement

Anders Engdahl, President & CEO and Michael Ladurner, CFO, will present the results and answer questions in an audio cast with telephone conference at 9:00 a.m. CET. The conference will be held in English. To listen in, please dial:

+46 8 519 993 83 (SE)
+44 333 300 9264 (UK)
+1 646 722 4902 (US)

Link to the audiocast

Comment by President & CEO Anders Engdahl

“For 2021 we saw growth of cash revenues of 4 per cent, also driven by a seasonally strong fourth quarter that has not been impacted by the Omicron variant. For the same period cash EBITDA grew by 6 per cent and cash EBIT by 14 per cent, demonstrating the operating leverage of the business.

Within the Credit Management Services segment’s gradual normalisation of new case inflows continues into the fourth quarter with improving inflows across the board, also in higher value financial services claims and the trend is set to extend into 2022. Our focus on client value proposition combined with high commercial activity has enabled us to win key new and retain important existing clients. Amongst others, Intrum UK won a transformational mandate from a major retail bank covering the outsourcing of the collections and recoveries functions for the bank.

For our Strategic Markets we observe a broad-based and sharp recovery from the pandemic, with a very strong finish to 2021. In Spain, particularly our real estate activities performed strongly with SEK 3.7 bn of RE sales in the fourth quarter and SEK 12.8 bn for 2021, which represents approximately 2.4 per cent of all pre-owned real estate sales in the country. In Italy we have seen normalisation of legal system effectiveness during the fourth quarter with significant opportunities for further growth, particularly in the UtP (Unlikely to Pay) area, with SEK 53 bn of AuM (asset under management) added to the platform in 2021. In Greece, the trajectory of strong performance continues.

The Portfolio Investments segment had record gross cash collections of SEK 11.8 bn (11.0) and a return to growth in terms of capital deployed of SEK 8.1 bn (5.1) at attractive returns for the full year 2021. The segment has significantly outperformed expectations during the year. Going forward we expect to continue to deploying capital in line with our double digit organic growth target.

The transformation towards ONE Intrum has progressed with significant operating leverage. Optimising resource allocation and focus on the modern, common platforms has enabled increased cash revenues by 10 per cent compared to pre-pandemic level, while keeping cash spend flat between 2019 and 2021. We end 2021 with four global front offices, covering 15 markets and c. 16 per cent of all Intrum calls globally per month. During 2021 we have also accelerated case migrations to the new operating platform, it is now our largest collection system and represents c. 20 per cent of all Intrum cases.

Our sustainability agenda is advancing towards the strategic targets. I am happy to see that both Intrum’s client satisfaction index – as well as our employee engagement index has increased for the third consecutive year, reaching the highest level to date. During the autumn we have completed a Human Rights Due Diligence in alignment with the United Nations Guiding Principles on Business and Human Rights, and we are now defining actions to mitigate risks.

Looking into 2022, our two key priorities remain unchanged – we will continue to deliver on transformation and organic growth. We foresee further normalisation in the CMS segment, boosted by our 2021 commercial successes starting to contribute as well as exploiting economies of scale of the ONE Intrum platform. In 2022 we expect a return of a normal seasonal pattern, with relatively weaker first and third quarters and stronger second and fourth quarters.”


How to identify authenticity in crypto influencer channels




Modern brands stake on influencer marketing, with 76% of users making a purchase after seeing a product on social media.The cryptocurrency industry is no exception to this trend. However, promoting crypto products through influencer marketing can be particularly challenging. Crypto influencers pose a significant risk to a brand’s reputation and ROI due to rampant scams. Approximately 80% of channels provide fake statistics, including followers counts and engagement metrics. Additionally, this niche is characterized by high CPMs, which can increase the risk of financial loss for brands.

In this article Nadia Bubennnikova, Head of agency Famesters, will explore the most important things to look for in crypto channels to find the perfect match for influencer marketing collaborations.



There are several levels related to this point.



Analyze approximately 10 of the channel’s latest videos, looking through the comments to ensure they are not purchased from dubious sources. For example, such comments as “Yes sir, great video!”; “Thanks!”; “Love you man!”; “Quality content”, and others most certainly are bot-generated and should be avoided.

Just to compare: 


Don’t rush to conclude that you’ve discovered the perfect crypto channel just because you’ve come across some logical comments that align with the video’s topic. This may seem controversial, but it’s important to dive deeper. When you encounter a channel with logical comments, ensure that they are unique and not duplicated under the description box. Some creators are smarter than just buying comments from the first link that Google shows you when you search “buy YouTube comments”. They generate topics, provide multiple examples, or upload lists of examples, all produced by AI. You can either manually review the comments or use a script to parse all the YouTube comments into an Excel file. Then, add a formula to highlight any duplicates.


It is also a must to check the names of the profiles that leave the comments: most of the bot-generated comments are easy to track: they will all have the usernames made of random symbols and numbers, random first and last name combinations, “Habibi”, etc. No profile pictures on all comments is also a red flag.



Another important factor to consider when assessing comment authenticity is the posting date. If all the comments were posted on the same day, it’s likely that the traffic was purchased.


2. Average views number per video

This is indeed one of the key metrics to consider when selecting an influencer for collaboration, regardless of the product type. What specific factors should we focus on?

First & foremost: the views dynamics on the channel. The most desirable type of YouTube channel in terms of views is one that maintains stable viewership across all of its videos. This stability serves as proof of an active and loyal audience genuinely interested in the creator’s content, unlike channels where views vary significantly from one video to another.

Many unauthentic crypto channels not only buy YouTube comments but also invest in increasing video views to create the impression of stability. So, what exactly should we look at in terms of views? Firstly, calculate the average number of views based on the ten latest videos. Then, compare this figure to the views of the most recent videos posted within the past week. If you notice that these new videos have nearly the same number of views as those posted a month or two ago, it’s a clear red flag. Typically, a YouTube channel experiences lower views on new videos, with the number increasing organically each day as the audience engages with the content. If you see a video posted just three days ago already garnering 30k views, matching the total views of older videos, it’s a sign of fraudulent traffic purchased to create the illusion of view stability.


3. Influencer’s channel statistics

The primary statistics of interest are region and demographic split, and sometimes the device types of the viewers.


When reviewing the shared statistics, the first step is to request a video screencast instead of a simple screenshot. This is because it takes more time to organically edit a video than a screenshot, making it harder to manipulate the statistics. If the creator refuses, step two (if only screenshots are provided) is to download them and check the file’s properties on your computer. Look for details such as whether it was created with Adobe Photoshop or the color profile, typically Adobe RGB, to determine if the screenshot has been edited.


After confirming the authenticity of the stats screenshot, it’s crucial to analyze the data. For instance, if you’re examining a channel conducted in Spanish with all videos filmed in the same language, it would raise concerns to find a significant audience from countries like India or Turkey. This discrepancy, where the audience doesn’t align with regions known for speaking the language, is a red flag.

If we’re considering an English-language crypto channel, it typically suggests an international audience, as English’s global use for quality educational content on niche topics like crypto. However, certain considerations apply. For instance, if an English-speaking channel shows a significant percentage of Polish viewers (15% to 30%) without any mention of the Polish language, it could indicate fake followers and views. However, if the channel’s creator is Polish, occasionally posts videos in Polish alongside English, and receives Polish comments, it’s important not to rush to conclusions.

Example of statistics


Wrapping up

These are the main factors to consider when selecting an influencer to promote your crypto product. Once you’ve launched the campaign, there are also some markers to show which creators did bring the authentic traffic and which used some tools to create the illusion of an active and engaged audience. While this may seem obvious, it’s still worth mentioning. After the video is posted, allow 5-7 days for it to accumulate a basic number of views, then check performance metrics such as views, clicks, click-through rate (CTR), signups, and conversion rate (CR) from clicks to signups.

If you overlooked some red flags when selecting crypto channels for your launch, you might find the following outcomes: channels with high views numbers and high CTRs, demonstrating the real interest of the audience, yet with remarkably low conversion rates. In the worst-case scenario, you might witness thousands of clicks resulting in zero to just a few signups. While this might suggest technical issues in other industries, in crypto campaigns it indicates that the creator engaged in the campaign not only bought fake views and comments but also link clicks. And this happens more often than you may realize.

Summing up, choosing the right crypto creator to promote your product is indeed a tricky job that requires a lot of resources to be put into the search process. 

Author Nadia Bubennikova, Head of agency  at Famesters


Nadia Bubennikova, Head of agency at Famesters

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Central banks and the FinTech sector unite to change global payments space





The BIS, along with seven leading central banks and a cohort of private financial firms, has embarked on an ambitious venture known as Project Agorá.

Named after the Greek word for “marketplace,” this initiative stands at the forefront of exploring the potential of tokenisation to significantly enhance the operational efficiency of the monetary system worldwide.

Central to this pioneering project are the Bank of France (on behalf of the Eurosystem), the Bank of Japan, the Bank of Korea, the Bank of Mexico, the Swiss National Bank, the Bank of England, and the Federal Reserve Bank of New York. These institutions have joined forces under the banner of Project Agorá, in partnership with an extensive assembly of private financial entities convened by the Institute of International Finance (IIF).

At the heart of Project Agorá is the pursuit of integrating tokenised commercial bank deposits with tokenised wholesale central bank money within a unified, public-private programmable financial platform. By harnessing the advanced capabilities of smart contracts and programmability, the project aspires to unlock new transactional possibilities that were previously infeasible or impractical, thereby fostering novel opportunities that could benefit businesses and consumers alike.

The collaborative effort seeks to address and surmount a variety of structural inefficiencies that currently plague cross-border payments. These challenges include disparate legal, regulatory, and technical standards; varying operating hours and time zones; and the heightened complexity associated with conducting financial integrity checks (such as anti-money laundering and customer verification procedures), which are often redundantly executed across multiple stages of a single transaction due to the involvement of several intermediaries.

As a beacon of experimental and exploratory projects, the BIS Innovation Hub is committed to delivering public goods to the global central banking community through initiatives like Project Agorá. In line with this mission, the BIS will soon issue a call for expressions of interest from private financial institutions eager to contribute to this ground-breaking project. The IIF will facilitate the involvement of private sector participants, extending an invitation to regulated financial institutions representing each of the seven aforementioned currencies to partake in this transformative endeavour.

Source: fintech.globa

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TD Bank inks multi-year strategic partnership with Google Cloud





TD Bank has inked a multi-year deal with Google Cloud as it looks to streamline the development and deployment of new products and services.

The deal will see the Canadian banking group integrate the vendor’s cloud services into a wider portion of its technology solutions portfolio, a move which TD expects will enable it “to respond quickly to changing customer expectations by rolling out new features, updates, or entirely new financial products at an accelerated pace”.

This marks an expansion of the already established relationship between TD Bank and Google Cloud after the group previously adopted the vendor’s Google Kubernetes Engine (GKE) for TD Securities Automated Trading (TDSAT), the Chicago-based subsidiary of its investment banking unit, TD Securities.

TDSAT uses GKE for process automation and quantitative modelling across fixed income markets, resulting in the development of a “data-driven research platform” capable of processing large research workloads in trading.

Dan Bosman, SVP and CIO of TD Securities, claims the infrastructure has so far supported TDSAT with “compute-intensive quantitative analysis” while expanding the subsidiary’s “trading volumes and portfolio size”.

TD’s new partnership with Google Cloud will see the group attempt to replicate the same level of success across its entire portfolio.


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