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Loyalty Management Market worth $25.4 billion by 2029- Exclusive Report by MarketsandMarkets™

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CHICAGO, April 26, 2024 /PRNewswire/ — Blockchain technology, sustainability-focused initiatives, subscription-based business models, and digital transformation will all have a significant impact on the Loyalty Management Market in the future. Data analytics will also drive personalised experiences in this market. In order to increase consumer engagement and loyalty, ecosystem collaborations, gamification, and voice-activated loyalty programmes will all be crucial. For firms to adjust to changing market trends and consumer tastes, regulatory compliance and ongoing innovation are crucial.

The Loyalty Management Market is expected to reach USD 25.4 billion by 2029 from USD 11.4 billion in 2024, at a CAGR of 17.3 % during 2024–2029, according to a new report by MarketsandMarkets™.

Browse in-depth TOC on “Loyalty Management Market”

326 – Tables
47 – Figures
275 – Pages

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Scope of the Report

Report Metrics

Details

Market size available for years

2018-2029

Base year considered

2023

Forecast period

2024–2029

Forecast units

Value (USD) Million/Billion

Segments Covered

By Offering, Solution, Services, Operator, Vertical and Region

Region covered

North America, Europe, Asia Pacific, Middle East & Africa, and Latin America

Companies covered

The major players in the Loyalty Management Market are Epsilon (US), Oracle (US), Comarch (Poland), ICF Next (US), Bond Brand Loyalty (Canada), Merkle (US), Capillary (Singapore), Jakala (Italy),  Kobie (US), Giift Management (Singapore), Maritz Motivation (US), Cheetah Digital (US), Collinson (UK), Loyalty One (Canada), Punchh (US), Ebbo (US), Preferred Patron (US),  Loopy Loyalty (China), Paystone (UK), LoyLogic (Switzerland), Ascenda (Singapore),  Loyalty Juggernaut (US), Gratifii (Australia), SAP SE (Germany),  Annex Cloud (US), Apex Loyalty (US), Sumup (UK), Kangaroo (Canada), Smile.io (Canada), SessionM (US), LoyaltyLion (UK),  Yotpo (US), SailPlay (US), and Zinrelo (US).

Loyalty management has evolved into a crucial component of business strategy worldwide. Businesses across various industries are increasingly adopting sophisticated loyalty management solutions to enhance customer engagement, drive repeat purchases, and foster brand loyalty. With the proliferation of digital channels and the rise of personalized customer experiences, loyalty programs have become more targeted and data-driven, leveraging advanced analytics and artificial intelligence to deliver tailored rewards and incentives.

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The professional services segment contributed the largest market share in the Loyalty Management Market during the forecast period.

Professional service providers manage a part or the entire loyalty management lifecycle for enterprises, thereby comprehending business constraints and providing major insights that help these companies optimally utilize all available resources and make the most of their technological investments. The growth in the professional services segment is governed by the complexity of operations and the deployment of loyalty management solutions. It also provides support services throughout the business tenure and creates a relationship with the organization. These services help the marketing and operations teams enhance customer experience and raise ROIs as they are customized, easily applicable, and assure availability and performance to the maximum extent.

The BFSI vertical segment is estimated to hold the largest market size during the forecast.

The BFSI vertical requires loyalty management solutions to analyze data based on touchpoints, enabling brands to offer a personalized experience. A study by Accenture found that 75% of consumers expect brands to personalize their experiences, highlighting the growing demand for tailored interactions. This is particularly true in the BFSI sector, where customers expect products, services, and communication to be relevant to their individual needs and financial goals. This sector has incorporated data analytics and AI to deliver loyalty programs and increase customer engagement. There has been a continuous technological revolution in the banking sector in the form of Automated Teller Machines (ATMs), core banking, eBanking, and mobile banking, which gave rise to various services, such as Real-Time Gross Settlement (RTGS), Centralized Funds Management System (CFMS), National Electronic Funds Transfer (NEFT), and the use of credit, debit, and smart cards. Hence, banking and financial institutions are expected to invest greater resources in the market to focus on providing better loyalty programs to their customers.

Based on region, Asia Pacific is projected to register the highest CAGR during the forecast period.

Asia Pacific, home to nearly 40% of the world’s population, is witnessing diverse implementations of loyalty management technologies. The Asia Pacific region is undergoing a notable surge in adopting loyalty management, driven by the flourishing economies of India, China, Japan, Australia, and New Zealand. The rising prevalence of internet access and the escalating per-user engagement online have prompted organizations to bolster their presence in the loyalty management sector by leveraging digital channels, including social media, websites, emails, virtual assistants, and call centers.  Loyalty management solutions are adopted by many companies across industry verticals, whose primary focus is on client retention and further building sustainable customer relationships through these programs. Increasing customer retention also boosts profit margins and brings a stable source of income. Deploying a loyalty program entails an investment; however, strategies aimed at customer retention are more cost-effective than efforts directed at acquiring new customers. The surge in social media usage, the proliferation of internet access, and the expansion of the eCommerce sector constitute significant catalysts propelling the adoption of loyalty programs across Southeast Asia. Vietnam and Thailand emerged as the primary drivers within the region, with Malaysia, the Philippines, Singapore, and Indonesia following suit.

Top Key Companies in Loyalty Management Market:

The report profiles key players such as Epsilon (US), Oracle (US), Comarch (Poland), ICF Next (US), Bond Brand Loyalty (Canada), Merkle (US), Capillary (Singapore), Jakala (Italy),  Kobie (US), Giift Management (Singapore), Maritz Motivation (US), Cheetah Digital (US), Collinson (UK), Loyalty One (Canada), Punchh (US), Ebbo (US), Preferred Patron (US),  Loopy Loyalty (China), Paystone (UK), LoyLogic (Switzerland), Ascenda (Singapore),  Loyalty Juggernaut (US), Gratifii (Australia), SAP SE (Germany),  Annex Cloud (US), Apex Loyalty (US), Sumup (UK), Kangaroo (Canada), Smile.io (Canada), SessionM (US), LoyaltyLion (UK),  Yotpo (US), SailPlay (US), and Zinrelo (US).

Recent Developments:

  • In March 2024, Epsilon launched the next generation of its retail media platform. Epsilon Retail Media applied AI and person-first identity in the ad server, unlocking opportunities to drive stronger outcomes with shoppers on retailers’ properties, across the open web or in tandem.
  • In May 2023, Bond Brand Loyalty announced a strategic investment in its business from Colorado-based private equity firm, Mountaingate Capital. The announcement followed a substantial period of growth for Bond and reflected the potential for further expansion in both reach and offerings to serve clients better.
  • In April 2023, Capillary Technologies acquired Brierley to expand its portfolio.
  • In January 2023, Giift acquired a strategic majority interest in InTouch, a loyalty solutions provider based in Indonesia.

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Loyalty Management Market Advantages:

  • By rewarding consumers for their recurring business, fostering brand loyalty, and lowering attrition rates, loyalty management solutions assist companies in keeping customers.
  • By providing customers with individualised offers, incentives, and prizes based on their preferences and behaviour, loyalty programmes encourage greater customer engagement and increase repeat business and brand advocacy.
  • With the help of loyalty management tools, businesses can make well-informed decisions and effectively target their marketing efforts by gaining vital insights about consumer behaviour, preferences, and spending habits.
  • By providing individualised prizes, exclusive benefits, and VIP treatment, loyalty programmes raise customer satisfaction and foster enduring connections with clients.
  • By encouraging consumers to spend more, upsell and cross-sell goods, and recommend the brand to others, loyalty management solutions generate more sales and income and boost profitability and business expansion.
  • By providing distinctive benefits, experiences, and value-added services that customers find appealing, loyalty programmes assist companies in standing out from the competition and enhancing customer loyalty and market placement.

Report Objectives

  • To determine and forecast the global Loyalty Management Market by offering, solution, services, operator, vertical, and region from 2024 to 2029, and analyze the various macroeconomic and microeconomic factors affecting market growth.
  • To forecast the size of the market segments concerning five central regions: North America, Europe, Asia Pacific (APAC), Middle East & Africa (MEA), and Latin America.
  • To provide detailed information about the major factors (drivers, restraints, opportunities, and challenges) influencing the growth of the Loyalty Management Market.
  • Analyze each submarket concerning individual growth trends, prospects, and contributions to the overall Loyalty Management Market.
  • To analyze the opportunities in the market for stakeholders by identifying the high-growth segments of the Loyalty Management Market.
  • To profile the key market players; provide a comparative analysis based on business overviews, regional presence, product offerings, business strategies, and key financials; and illustrate the market’s competitive landscape.
  • Track and analyze competitive developments in the market, such as mergers and acquisitions, product developments, partnerships and collaborations, and Research and Development (R&D) activities.

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About MarketsandMarkets™

MarketsandMarkets™ has been recognized as one of America’s best management consulting firms by Forbes, as per their recent report.

MarketsandMarkets™ is a blue ocean alternative in growth consulting and program management, leveraging a man-machine offering to drive supernormal growth for progressive organizations in the B2B space. We have the widest lens on emerging technologies, making us proficient in co-creating supernormal growth for clients.

Earlier this year, we made a formal transformation into one of America’s best management consulting firms as per a survey conducted by Forbes.

The B2B economy is witnessing the emergence of $25 trillion of new revenue streams that are substituting existing revenue streams in this decade alone. We work with clients on growth programs, helping them monetize this $25 trillion opportunity through our service lines – TAM Expansion, Go-to-Market (GTM) Strategy to Execution, Market Share Gain, Account Enablement, and Thought Leadership Marketing.

Built on the ‘GIVE Growth’ principle, we work with several Forbes Global 2000 B2B companies – helping them stay relevant in a disruptive ecosystem. Our insights and strategies are molded by our industry experts, cutting-edge AI-powered Market Intelligence Cloud, and years of research. The KnowledgeStore™ (our Market Intelligence Cloud) integrates our research, facilitates an analysis of interconnections through a set of applications, helping clients look at the entire ecosystem and understand the revenue shifts happening in their industry.

To find out more, visit www.MarketsandMarkets™.com or follow us on Twitter, LinkedIn and Facebook.

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Engro Officials Declared Innocent in Pakistan LNG Case

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LAHORE, Pakistan, May 7, 2024 /PRNewswire/ — In a final verdict, made yesterday (6 May 2024), Pakistan’s Accountability Court exonerated and acquitted some of the country’s highest officials and corporate leaders in a widely-publicised lawsuit, including Engro Chairman, Hussain Dawood; Engro Director, Abdul Samad Dawood; and former Engro CEO, Sheikh Imran ul Haq; among others. No evidence was found to prove any illegality, irregularity, or loss to Pakistan’s national exchequer.

Initiated by Pakistan’s NAB (National Accountability Bureau), the case pertained to the LNG Terminal contract award to Engro, an industrial conglomerate, in 2014. It was alleged by NAB that a non-transparent process had been followed in the award of the contract; however, in a case lasting six years, no evidence of corruption was found, and the case was ultimately dropped, exonerating all those implicated. In the final verdict, the NAB and the organisation’s Chairman both independently reached the conclusion that “no irregularity, illegal gain or loss to the national exchequer was caused.”

A spokesperson for Engro Corporation said: “Engro Corporation welcomes this much awaited decision of the Accountability Court. Engro has always strived to act in a fair and transparent manner in all its business and commercial commitments. Over the last six decades, the company has built its reputation through a strong focus on effective corporate governance, ethics and integrity, and compliance with the laws of the land in every country in which we operate.

“Engro remains committed to the progress of Pakistan by striving to solve some of the country’s most pressing issues. We hope that this verdict will restore much needed investor confidence in Pakistan’s private sector and legal system.

“During these testing times, the Company is grateful for the support it has received from our employees, shareholders, and partners who have believed in and worked with us.”

The Engro Elengy Terminal, the fastest terminal set-up in the world, has been an essential part of Pakistan’s energy infrastructure since 2015, when the country faced severe energy shortages. It supplies 15% of Pakistan’s total gas to the nation’s homes and businesses. Since inception, it has enabled Pakistan to save more than USD 3 billion through import substitution of furnace oil.

www.engro.com

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Exploring the Surge in Digital Infrastructure Spending Driven by Generative AI Innovations

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USA News Group Commentary Issued on behalf of Avant Technologies Inc.

VANCOUVER, BC, May 7, 2024 /PRNewswire/ — USA News Group – The rise of generative AI is currently adding considerable potential for accelerating economic growth across a wide array of sectors. In order to fully realize this potential, analysts at ING are highlighting how crucial investment in data and digital infrastructure will be moving forward. Citing estimates from Dell’Oro and Bank of America, ING has pointed out that investments from big tech companies in digital infrastructure is expected to grow between 15-22% this year alone. Another report from analysts at SNS Insider are projecting the AI Infrastructure Market to hit US$222.42 billion by 2030, growing at an explosive CAGR of 25.5%. Behind the scenes, developments in AI infrastructure are being made and provided by a variety of tech companies that include Avant Technologies Inc. (OTCQB: AVAI), Vertiv Holdings Co (NYSE: VRT), Equinix, Inc. (NASDAQ: EQIX), Innodata Inc. (NASDAQ: INOD), and Salesforce, Inc. (NYSE: CRM).

Earlier this year, Avant Technologies Inc. (OTCQB: AVAI) took a significant step in expanding the capabilities of its flagship AvantAI platform, reinforcing its position as one of the first companies to market generative AI. So far, this enhancement has focused on advancing its high-performance data center infrastructure to accommodate the latest developments in AI technology, including the launch of its state-of-the-art supercomputing network and comprehensive licensable data set. As per the launch, Avant’s platform works in collaboration with tech partners Wired4Health, which the company would later acquire and name its former CFO William Hisey as its new CEO.

Avant’s supercomputing network and our expansive licensable dataset will facilitate significant advancements in AIdriven solutions,” said Danny Rittman, Chief Information Officer of Avant of the launch. “By providing robust computational resources and a rich dataset, Avant is set to eliminate many of the technical and financial barriers that have traditionally hampered AI development. This initiative aims to empower developers with the tools necessary to create more sophisticated and efficient AI models, driving progress and innovation in innumerable fields.”

Providing even more security for its prospective clients, Avant Technologies has also announced its plans to implement AI-empowered, Zero Trust Architecture (ZTA) across its data center operations. In AI-empowered data centers, Zero Trust Architecture ensures that all users and devices are continuously authenticated and verified before accessing network resources.

“By integrating AI with Zero Trust Architecture, we are creating a robust and future-proof security framework for our data centers,” said William Hisey, Avant’s  newly-appointed CEO. “This combined approach ensures the highest level of security for our customers’ data while optimizing data center operations for efficiency and cost-effectiveness. Avant is committed to providing innovative technology to help businesses optimize data center operations, improve resource utilization, and enhance security.”

Recently, Avant Technologies also expanded its AvantAI™ platform to include smart, proactive monitoring and management for data centers. AvantAI™ boosts data center efficiency through real-time monitoring and proactive management, helping to ensure systems operate continuously and perform optimally. It also uses extensive data analysis to predict and prevent potential issues and dynamically adjusts resources to enhance data traffic efficiency and responsiveness.

Working to further bolster the AI revolution, Vertiv Holdings Co (NYSE: VRT) saw 60% growth in organic orders of its critical digital infrastructure and continuity solutions in Q1 2024 compared to the same time period the year prior, along with 8% higher net sales.

As well, Vertiv saw a 42% increase in its adjusted operating profit to $249 million, compared to Q1 2024, as the company pointed towards continued acceleration in the data center market, including the deployment of high-performance compute, and increased velocity in its opportunity pipeline to orders.

“We are seeing order patterns with longer lead times based on customer build schedules, largely in 2025 and beyond, suggesting AI is starting to scale,” said Giordano Albertazzi, CEO of Vertiv. “We are continuing to advance our portfolio to enable high-density and GPU based deployments. With our global capacity, the most complete portfolio of critical digital infrastructure solutions across the entire thermal and power technology spectrum, vast global service network and alignment with key technology partners, Vertiv is uniquely positioned and ready to bring scale and support development of the entire AI ecosystem.”

Digital infrastructure company Equinix, Inc. (NASDAQ: EQIX) recently announced a joint venture with PGIM Real Estate for a $600 million project to develop and operate the first xScale data center in the US, located in California’s Silicon Valley. Together, Equinix and PGIM had already successfully opened the first xScale data center in Australia in 2022, after a similar US$575 million JV was announced in 2021.

Under the terms of the agreement, PGIM Real Estate will control an 80% equity interest in the JV, while Equinix will own the remaining 20% equity interest. Equinix xScale data centers allow hyperscale companies to expand their core deployments within Equinix IBX data centers. This setup supports growth across more than 70 global metros on a unified platform that facilitates direct interconnections with over 10,000 customers.

The new joint venture, alongside Equinix’s existing hyperscale collaborations in Europe, Asia-Pacific, and the Americas, will enhance the global xScale data center portfolio. Once fully constructed, this expansion will exceed $8 billion across more than 35 facilities, providing over 725 megawatts of power capacity.

Building upon the confidence of one of its existing “Magnificent Seven” Big Tech customers, Innodata Inc. (NASDAQ: INOD) recently announced it has been awarded three new large language model (LLM) development programs, totaling approximately $20 million of additional annualized run rate revenue. Before these new awards, the annualized run rate revenue from the customer was about $23 million. Innodata anticipates signing an amendment to its agreement with this customer that will reflect these awards within the next few weeks. Work on the newly awarded programs has already started by Innodata.

“We are very excited to announce this significant expansion,” saidJack Abuhoff, CEO of Innodata. “Moreover, we anticipate potential opportunities for further expansion in 2024. The customer continues to express how our high-quality, large-scale, custom data results in superior fine-tuning of their LLMs and that their AI engineering teams greatly value the Innodata partnership.”

Innodata provides large technology companies with scaled data services for refining LLMs and offers LLM evaluation services. By the end of 2023, Innodata had secured five of the top seven major tech firms as clients for its LLM services.

With its own array of big tech allies, Salesforce, Inc. (NYSE: CRM) recently unveiled its Zero Copy Partner Network, a global ecosystem of technology and solution providers building secure, bidirectional zero copy integrations with Salesforce Data Cloud which integrates both structured and unstructured customer data into a comprehensive 360-degree view accessible within Salesforce itself. This integration enables teams to make informed decisions directly within their workflow.

“In today’s digital landscape, companies struggle with islands of data spread across various systems,” said Brian Millham, President and Chief Operating Officer at Salesforce. “With this global ecosystem of partners, companies can access all of their data, no matter where it resides, and unlock the power of all of that data within Salesforce — creating more personalized customer interactions and establishing a foundation for trusted AI, in less time and at lower cost.”

The network will feature a list of initial partners that will include such big names as Amazon Web Services (AWS), Databricks, Google Cloud, and Snowflake, while also adding Microsoft. Together, the network partners are all committed to zero copy integrations with Salesforce that give customers a secure and cost-effective way to connect and take action on all of their data.

Source: https://usanewsgroup.com/2023/10/26/unlocking-the-trillion-dollar-ai-market-what-investors-need-to-know/ 

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DISCLAIMER: Nothing in this publication should be considered as personalized financial advice. We are not licensed under securities laws to address your particular financial situation. No communication by our employees to you should be deemed as personalized financial advice. Please consult a licensed financial advisor before making any investment decision. This is a paid advertisement and is neither an offer nor recommendation to buy or sell any security. We hold no investment licenses and are thus neither licensed nor qualified to provide investment advice. The content in this report or email is not provided to any individual with a view toward their individual circumstances. USA News Group is a wholly-owned subsidiary of Market IQ Media Group, Inc. (“MIQ”). MIQ has been paid a fee for Avant Technologies Inc. advertising and digital media from the company directly. There may be 3rd parties who may have shares Avant Technologies Inc., and may liquidate their shares which could have a negative effect on the price of the stock. This compensation constitutes a conflict of interest as to our ability to remain objective in our communication regarding the profiled company. Because of this conflict, individuals are strongly encouraged to not use this publication as the basis for any investment decision. The owner/operator of MIQ own shares of Avant Technologies Inc. which were purchased as a part of a private placement. MIQ reserves the right to buy and sell, and will buy and sell shares of Avant Technologies Inc. at any time thereafter without any further notice. We also expect further compensation as an ongoing digital media effort to increase visibility for the company, no further notice will be given, but let this disclaimer serve as notice that all material disseminated by MIQ has been approved by the above mentioned company; this is a paid advertisement, and we own shares of the mentioned company that we will sell, and we also reserve the right to buy shares of the company in the open market, or through further private placements and/or investment vehicles. While all information is believed to be reliable, it is not guaranteed by us to be accurate. Individuals should assume that all information contained in our newsletter is not trustworthy unless verified by their own independent research. Also, because events and circumstances frequently do not occur as expected, there will likely be differences between any predictions and actual results. Always consult a licensed investment professional before making any investment decision. Be extremely careful, investing in securities carries a high degree of risk; you may likely lose some or all of the investment.

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NetSuite Awarded Frost & Sullivan’s 2024 Global Company of the Year Award for Leading Innovation in Cloud Business Management Solutions

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NetSuite revolutionizes cloud enterprise resource planning (ERP) with its all-in-one cloud business suite that helps drive efficiency and visibility for organizations worldwide

SAN ANTONIO, May 7, 2024 /PRNewswire/ — Frost & Sullivan recently researched the cloud ERP market and, based on its findings, recognizes Oracle NetSuite with the Global Company of the Year Award. NetSuite is an integrated cloud business system that helps businesses simplify core processes, improve productivity, expand insights, and grow more efficiently.

View the full multi-media landing page: https://best-practices.frost.com/oracle-netsuite/

NetSuite’s leadership in the cloud ERP space is evident with more than 37,000 customers across diverse sectors, including education, energy, finance, healthcare, manufacturing, and retail. Additionally, the company adopts a pioneering approach to embedding artificial intelligence (AI), which makes it stand out in the market. Leveraging Oracle Cloud Infrastructure’s advanced supercluster technology, NetSuite provides powerful AI capabilities that deliver actionable insights and increase the speed and accuracy of business processes. By embedding generative AI capabilities across the suite, NetSuite empowers global organizations to maximize productivity and make informed decisions based on real-time insights.

With NetSuite, upgrades are seamlessly delivered so customers are always using the latest version of its software, which improves access to cutting-edge features. Furthermore, the company’s extensive partner and professional services ecosystem significantly enhance the customer experience, enabling businesses to optimize the value of their NetSuite investment.

“Opportunities for AI include automation (data entry, financial analysis, and inventory management), actionable insights (better decision-making using real-time insights and predictions about customers and competitors), human-like interaction (integrating machine learning (ML) and natural language processing), and anomaly detection (enhanced security and detection of unexpected patterns). NetSuite currently has all these elements in its product suite. AI is embedded in business processes within NetSuite and also available in the form of assistants and advisors,” said Sankara Narayanan, Industry Director at Frost & Sullivan.

To address its customers’ growing curiosity about AI and its business implications, NetSuite leverages its Learning Lab events to provide customers and end users with hands-on training and expert guidance on how to effectively integrate AI and automation across operations. With this unique approach, NetSuite guarantees that customers have the knowledge and skills to optimally leverage AI capabilities within their businesses and connect with like-minded innovators in various cities across the U.S. and Canada.

NetSuite’s continuous focus on innovation and customers has made it stand out in the cloud ERP market, and it continues to deliver more features than most of its competitors, whose solutions are less capable than those of NetSuite’s system.

Each year, Frost & Sullivan presents a Company of the Year award to the organization that demonstrates excellence in terms of growth strategy and implementation in its field. The award recognizes a high degree of innovation with products and technologies, and the resulting leadership in terms of customer value and market penetration.

Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.

About Frost & Sullivan
For six decades, Frost & Sullivan has been world-renowned for its role in helping investors, corporate leaders, and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion.

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