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Loyalty Management Market worth $25.4 billion by 2029- Exclusive Report by MarketsandMarkets™

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2 weeks ago

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CHICAGO, April 26, 2024 /PRNewswire/ — Blockchain technology, sustainability-focused initiatives, subscription-based business models, and digital transformation will all have a significant impact on the Loyalty Management Market in the future. Data analytics will also drive personalised experiences in this market. In order to increase consumer engagement and loyalty, ecosystem collaborations, gamification, and voice-activated loyalty programmes will all be crucial. For firms to adjust to changing market trends and consumer tastes, regulatory compliance and ongoing innovation are crucial.

The Loyalty Management Market is expected to reach USD 25.4 billion by 2029 from USD 11.4 billion in 2024, at a CAGR of 17.3 % during 2024–2029, according to a new report by MarketsandMarkets™.

Browse in-depth TOC on “Loyalty Management Market”

326 – Tables
47 – Figures
275 – Pages

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Scope of the Report

Report Metrics

Details

Market size available for years

2018-2029

Base year considered

2023

Forecast period

2024–2029

Forecast units

Value (USD) Million/Billion

Segments Covered

By Offering, Solution, Services, Operator, Vertical and Region

Region covered

North America, Europe, Asia Pacific, Middle East & Africa, and Latin America

Companies covered

The major players in the Loyalty Management Market are Epsilon (US), Oracle (US), Comarch (Poland), ICF Next (US), Bond Brand Loyalty (Canada), Merkle (US), Capillary (Singapore), Jakala (Italy),  Kobie (US), Giift Management (Singapore), Maritz Motivation (US), Cheetah Digital (US), Collinson (UK), Loyalty One (Canada), Punchh (US), Ebbo (US), Preferred Patron (US),  Loopy Loyalty (China), Paystone (UK), LoyLogic (Switzerland), Ascenda (Singapore),  Loyalty Juggernaut (US), Gratifii (Australia), SAP SE (Germany),  Annex Cloud (US), Apex Loyalty (US), Sumup (UK), Kangaroo (Canada), Smile.io (Canada), SessionM (US), LoyaltyLion (UK),  Yotpo (US), SailPlay (US), and Zinrelo (US).

Loyalty management has evolved into a crucial component of business strategy worldwide. Businesses across various industries are increasingly adopting sophisticated loyalty management solutions to enhance customer engagement, drive repeat purchases, and foster brand loyalty. With the proliferation of digital channels and the rise of personalized customer experiences, loyalty programs have become more targeted and data-driven, leveraging advanced analytics and artificial intelligence to deliver tailored rewards and incentives.

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The professional services segment contributed the largest market share in the Loyalty Management Market during the forecast period.

Professional service providers manage a part or the entire loyalty management lifecycle for enterprises, thereby comprehending business constraints and providing major insights that help these companies optimally utilize all available resources and make the most of their technological investments. The growth in the professional services segment is governed by the complexity of operations and the deployment of loyalty management solutions. It also provides support services throughout the business tenure and creates a relationship with the organization. These services help the marketing and operations teams enhance customer experience and raise ROIs as they are customized, easily applicable, and assure availability and performance to the maximum extent.

The BFSI vertical segment is estimated to hold the largest market size during the forecast.

The BFSI vertical requires loyalty management solutions to analyze data based on touchpoints, enabling brands to offer a personalized experience. A study by Accenture found that 75% of consumers expect brands to personalize their experiences, highlighting the growing demand for tailored interactions. This is particularly true in the BFSI sector, where customers expect products, services, and communication to be relevant to their individual needs and financial goals. This sector has incorporated data analytics and AI to deliver loyalty programs and increase customer engagement. There has been a continuous technological revolution in the banking sector in the form of Automated Teller Machines (ATMs), core banking, eBanking, and mobile banking, which gave rise to various services, such as Real-Time Gross Settlement (RTGS), Centralized Funds Management System (CFMS), National Electronic Funds Transfer (NEFT), and the use of credit, debit, and smart cards. Hence, banking and financial institutions are expected to invest greater resources in the market to focus on providing better loyalty programs to their customers.

Based on region, Asia Pacific is projected to register the highest CAGR during the forecast period.

Asia Pacific, home to nearly 40% of the world’s population, is witnessing diverse implementations of loyalty management technologies. The Asia Pacific region is undergoing a notable surge in adopting loyalty management, driven by the flourishing economies of India, China, Japan, Australia, and New Zealand. The rising prevalence of internet access and the escalating per-user engagement online have prompted organizations to bolster their presence in the loyalty management sector by leveraging digital channels, including social media, websites, emails, virtual assistants, and call centers.  Loyalty management solutions are adopted by many companies across industry verticals, whose primary focus is on client retention and further building sustainable customer relationships through these programs. Increasing customer retention also boosts profit margins and brings a stable source of income. Deploying a loyalty program entails an investment; however, strategies aimed at customer retention are more cost-effective than efforts directed at acquiring new customers. The surge in social media usage, the proliferation of internet access, and the expansion of the eCommerce sector constitute significant catalysts propelling the adoption of loyalty programs across Southeast Asia. Vietnam and Thailand emerged as the primary drivers within the region, with Malaysia, the Philippines, Singapore, and Indonesia following suit.

Top Key Companies in Loyalty Management Market:

The report profiles key players such as Epsilon (US), Oracle (US), Comarch (Poland), ICF Next (US), Bond Brand Loyalty (Canada), Merkle (US), Capillary (Singapore), Jakala (Italy),  Kobie (US), Giift Management (Singapore), Maritz Motivation (US), Cheetah Digital (US), Collinson (UK), Loyalty One (Canada), Punchh (US), Ebbo (US), Preferred Patron (US),  Loopy Loyalty (China), Paystone (UK), LoyLogic (Switzerland), Ascenda (Singapore),  Loyalty Juggernaut (US), Gratifii (Australia), SAP SE (Germany),  Annex Cloud (US), Apex Loyalty (US), Sumup (UK), Kangaroo (Canada), Smile.io (Canada), SessionM (US), LoyaltyLion (UK),  Yotpo (US), SailPlay (US), and Zinrelo (US).

Recent Developments:

  • In March 2024, Epsilon launched the next generation of its retail media platform. Epsilon Retail Media applied AI and person-first identity in the ad server, unlocking opportunities to drive stronger outcomes with shoppers on retailers’ properties, across the open web or in tandem.
  • In May 2023, Bond Brand Loyalty announced a strategic investment in its business from Colorado-based private equity firm, Mountaingate Capital. The announcement followed a substantial period of growth for Bond and reflected the potential for further expansion in both reach and offerings to serve clients better.
  • In April 2023, Capillary Technologies acquired Brierley to expand its portfolio.
  • In January 2023, Giift acquired a strategic majority interest in InTouch, a loyalty solutions provider based in Indonesia.

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Loyalty Management Market Advantages:

  • By rewarding consumers for their recurring business, fostering brand loyalty, and lowering attrition rates, loyalty management solutions assist companies in keeping customers.
  • By providing customers with individualised offers, incentives, and prizes based on their preferences and behaviour, loyalty programmes encourage greater customer engagement and increase repeat business and brand advocacy.
  • With the help of loyalty management tools, businesses can make well-informed decisions and effectively target their marketing efforts by gaining vital insights about consumer behaviour, preferences, and spending habits.
  • By providing individualised prizes, exclusive benefits, and VIP treatment, loyalty programmes raise customer satisfaction and foster enduring connections with clients.
  • By encouraging consumers to spend more, upsell and cross-sell goods, and recommend the brand to others, loyalty management solutions generate more sales and income and boost profitability and business expansion.
  • By providing distinctive benefits, experiences, and value-added services that customers find appealing, loyalty programmes assist companies in standing out from the competition and enhancing customer loyalty and market placement.

Report Objectives

  • To determine and forecast the global Loyalty Management Market by offering, solution, services, operator, vertical, and region from 2024 to 2029, and analyze the various macroeconomic and microeconomic factors affecting market growth.
  • To forecast the size of the market segments concerning five central regions: North America, Europe, Asia Pacific (APAC), Middle East & Africa (MEA), and Latin America.
  • To provide detailed information about the major factors (drivers, restraints, opportunities, and challenges) influencing the growth of the Loyalty Management Market.
  • Analyze each submarket concerning individual growth trends, prospects, and contributions to the overall Loyalty Management Market.
  • To analyze the opportunities in the market for stakeholders by identifying the high-growth segments of the Loyalty Management Market.
  • To profile the key market players; provide a comparative analysis based on business overviews, regional presence, product offerings, business strategies, and key financials; and illustrate the market’s competitive landscape.
  • Track and analyze competitive developments in the market, such as mergers and acquisitions, product developments, partnerships and collaborations, and Research and Development (R&D) activities.

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About MarketsandMarkets™

MarketsandMarkets™ has been recognized as one of America’s best management consulting firms by Forbes, as per their recent report.

MarketsandMarkets™ is a blue ocean alternative in growth consulting and program management, leveraging a man-machine offering to drive supernormal growth for progressive organizations in the B2B space. We have the widest lens on emerging technologies, making us proficient in co-creating supernormal growth for clients.

Earlier this year, we made a formal transformation into one of America’s best management consulting firms as per a survey conducted by Forbes.

The B2B economy is witnessing the emergence of $25 trillion of new revenue streams that are substituting existing revenue streams in this decade alone. We work with clients on growth programs, helping them monetize this $25 trillion opportunity through our service lines – TAM Expansion, Go-to-Market (GTM) Strategy to Execution, Market Share Gain, Account Enablement, and Thought Leadership Marketing.

Built on the ‘GIVE Growth’ principle, we work with several Forbes Global 2000 B2B companies – helping them stay relevant in a disruptive ecosystem. Our insights and strategies are molded by our industry experts, cutting-edge AI-powered Market Intelligence Cloud, and years of research. The KnowledgeStore™ (our Market Intelligence Cloud) integrates our research, facilitates an analysis of interconnections through a set of applications, helping clients look at the entire ecosystem and understand the revenue shifts happening in their industry.

To find out more, visit www.MarketsandMarkets™.com or follow us on Twitter, LinkedIn and Facebook.

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MarketsandMarkets™ INC.
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Egypt’s Swypex launches an all-in-one fintech platform after $4m seed round

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2 hours ago

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May 10, 2024

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Swypex, an Egyptian startup, has unveiled its comprehensive financial services platform for businesses after securing a $4 million seed investment round led by the prestigious venture capital fund, Accel.

Co-founded by Ahmad Mokhtar, Tarek Mokhtar, and Sasan Hezarkhani, and licensed by the Central Bank of Egypt, Swypex offers an all-in-one financial management platform. This platform equips businesses with instant access to a financial dashboard, smart corporate cards, and seamless integrations with existing financial systems and accounting software.

Positioning itself as the first of its kind, Swypex aims to eradicate financial inefficiencies and maximize a business’s potential. By consolidating payments, invoice management, and smart corporate cards on a unified platform, Swypex simplifies financial management, enabling businesses to automate workflows and facilitate payments effortlessly.

The platform’s launch is backed by a $4 million seed round, led by global venture capital firm Accel, marking its inaugural fintech investment in the region. The funding round also saw participation from Foundation Ventures, The Raba Partnership, and notable angel investors.

Ahmad Mokhtar, CEO of Swypex, emphasized the company’s mission to provide Egyptian businesses with a competitive edge, enhancing efficiency and fostering growth. He highlighted Swypex’s commitment to streamlining financial operations and enhancing financial health by offering robust corporate cards paired with an all-in-one financial platform.

Richard Kotite, vice president at Accel, underscored the significance of delivering modern fintech products to Egyptian businesses amid the ongoing digitization of the payments space. He commended Swypex for identifying a market gap and developing a comprehensive B2B solution to address key pain points while driving efficiency.

Accel recognizes Swypex’s potential to emerge as a fintech leader in the Middle East, citing the team’s technical expertise and ambition. The partnership between Accel and Swypex signifies a significant leap forward in revolutionizing financial services in the region.

Source: disruptafrica.com

The post Egypt’s Swypex launches an all-in-one fintech platform after $4m seed round appeared first on HIPTHER Alerts.

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Piramal Pharma Limited Announces Results for Q4 and FY2024

Published

3 hours ago

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May 10, 2024

By

MUMBAI, India, May 10, 2024 /PRNewswire/ — Piramal Pharma Limited (NSE: PPLPHARMA) (BSE: 543635), a leading global pharmaceuticals company, today announced its standalone and consolidated results for the Fourth Quarter (Q4) and Full Year (FY) ended 31st March 2024.

 

 

Consolidated Financial Highlights

(In INR Crores)

Particulars

Q4

FY24

Q4

FY23

YoY

Growth

FY24

 

FY23

 

YoY

Growth

Revenue from Operations

2,552

2,164

18 %

8,171

7,082

15 %

   CDMO

1,649

1,281

29 %

4,750

4,001

19 %

   Complex Hospital Generic (CHG)

667

702

(5) %

2,449

2,286

7 %

   India Consumer Healthcare (ICH)

238

210

14 %

985

874

13 %

EBITDA#

556

376

48 %

1,372

853

61 %

EBITDA Margin

22 %

17 %

17 %

12 %

PAT (before exceptional item)

132

50

163 %

81

(180)

NA

Exceptional Item*

(31)

0

NA

(63)

(7)

NA

PAT (after exceptional item)

101

50

102 %

18

(186)

NA

# FY2023 EBITDA had one-time inventory margin impact of INR 68 Crores

* Q4 FY24 Exceptional item of INR 31 Crores towards non-cash write down of investment and license rights in relation to a certain third-party
product no longer being commercialized

 

 

Key Highlights for Q4 and FY2024

  • Revenue from Operations grew by 18% YoY and 15% YoY in Q4FY24 and FY24 respectively, driven by healthy growth in our CDMO and ICH businesses
  • EBITDA grew by 48% YoY and 61% YoY in Q4FY24 and FY24 respectively, primarily driven by revenue growth, operating leverage, cost optimization, and operational excellence initiatives
  • Net Profit After Tax (before exceptional Items) more than doubled in Q4FY24 at INR 132 Crores compared to INR 50 Crores in Q4FY23
  • Net Debt / EBITDA improved from 5.6x at the start of the financial year to 2.9x at the end of FY24      

Nandini Piramal, Chairperson, Piramal Pharma Limited said, “FY24 has been a strong year for the Company with all round improvement, mainly driven by our CDMO business that delivered a robust 19% YoY revenue growth. We saw significant increase in order inflows, especially for on-patent commercial manufacturing, amidst a difficult biotech funding environment. Contributions from our innovation related work and differentiated offerings also increased in FY24.  Capacity expansion at our Grangemouth facility for Antibody Drug Conjugate segment was commercialized and is seeing good customer interest.

In the Inhalation anesthesia business, we continue to maintain our leading position in Sevoflurane in the US market and are expanding our capacities to tap the growing demand in the ROW markets. Our India Consumer Healthcare business is also continuing to perform well with focus on better EBITDA margin.

During the year, we also showed a significant improvement in our profitability with EBITDA margin of 17% (Vs. 12% in FY23). All our three businesses delivered higher EBITDA margins through operating leverage, cost optimization, and operational excellence initiatives. Our Net Debt / EBITDA ratio also improved significantly, as we ended the financial year below 3x compared to 5.6x at the start of the year.”     

 

Key Business Highlights for Q4FY24 and FY24

Contract Development and Manufacturing Organization (CDMO):

–  Strong Order Inflows: Despite challenging biotech funding environment, our new service order# inflows in FY24 were significantly higher compared to FY23, especially for commercial manufacturing of on-patent molecules

–  Innovation Related Work: Our share of CDMO revenues from Innovation related work increased from 45% in FY23 to 50% in FY24

–  On-patent Commercial Manufacturing: Revenue from commercial manufacturing of on-patent molecules more than doubled to $116mn in FY24 compared to $52mn in FY23  

–  Differentiated Offerings: Revenue contribution from differentiated offerings increased from 37% in FY23 to 44% in FY24

–  Integrated Projects: Over 40% of the service order book in FY24 was from integrated projects, highlighting customer preference for integrated service offerings

–  Improved Profitability in our CDMO business driven by revenue growth, favorable revenue mix, normalization of raw material cost and cost optimization initiatives

–  Best-in-class quality track record – Successfully cleared 36 regulatory inspections and over 170 customer audits in FY24

 

Complex Hospital Generics:

–  Strong Volume Growth: Witnessed strong volume growth in our inhalation anesthesia portfolio in the US and ROW markets, partly offset by lower market prices

–  Maintained our #1 Rank* in the US in terms of value market share in Sevoflurane. Also continue to be the leading company in intrathecal Baclofen in the US market

–  Expanding our capacities to meeting growing demand of Inhalation anesthesia products in the ROW markets. Also focus on improving output through greater operating efficiencies

–  Improved profitability in our CHG business during FY24 mainly led by cost optimization initiatives, yield improvement and better product and market mix

–  New Product Pipeline: Launched 4 new injectable products in FY24 in the US and Europe. Building a pipeline of 24 new products which are at various stages of development with current addressable market size of over $2bn

 

India Consumer Healthcare:

–  Power Brands comprising of Lacto Calamine, Littles, Polycrol, Tetmosol and I-range, registered YoY growth of 15% during Q4FY24 and 13% during FY24

–  New Product Launches: 27 new products and 24 new SKUs launched during FY24. Over 150 new products and SKUs launched in the last three years

–  Improved EBITDA margin in FY24 driven by operating leverage

–  Promotional spends during FY24 was at 13% of ICH revenue vs 15% in FY23

–  E-commerce grew at about 36% YoY in FY24, contributing 20% to ICH revenue. Presence across 20+ e-commerce platforms including own direct-to-customer website -Wellify.in

#New development and commercial orders. These are over and above the existing multi-year manufacturing relationships

*Source: IQVIA data

 

 

Consolidated Profit and Loss Statement

(In INR Crores)

Reported Financials 

Particulars

Quarterly

Full Year

Q4FY24

Q4FY23

YoY  Change

Q3FY24

QoQ 
Change

FY24

FY23

YoY  Change

Revenue from Operations

2,552

2,164

18 %

1,959

30 %

8,171

7,082

15 %

Other Income

26

25

8 %

62

(57) %

175

225

(22) %

Total Income

2,579

2,188

18 %

2,020

28 %

8,347

7,307

14 %

Material Cost

1,014

840

21 %

675

50 %

2,954

2,703

9 %

Employee Expenses

494

474

4 %

524

(6) %

2,030

1,896

7 %

Other Expenses

514

499

3 %

491

5 %

1,991

1,854

7 %

EBITDA#

556

376

48 %

330

69 %

1,372

853

61 %

Interest Expenses

114

104

10 %

106

8 %

448

344

30 %

Depreciation

196

184

6 %

186

5 %

741

677

9 %

Profit Before Tax

246

87

182 %

38

553 %

183

(168)

NA

Tax

126

45

182 %

9

1,264 %

161

66

144 %

Share of net profit of associates

12

8

55 %

14

(14) %

59

54

9 %

Net Profit after Tax (before exceptional item)

132

50

163 %

42

211 %

81

(180)

NA

Exceptional item*

(31)

0

NA

(32)

NA

(63)

(7)

NA

Net Profit after Tax (after exceptional item)

101

50

102 %

10

902 %

18

(186)

NA

# FY23 EBITDA had one-time inventory margin impact of INR 68 Crore

*Q3FY24 – Related to non-recurring charges towards product recall triggered by a third-party supplier; Q4FY24 – Towards non-cash write
down of investment and license rights in relation to a certain third-party product no longer being commercialized

 

 

Consolidated Balance Sheet

  (In INR Crores)

   Key Balance Sheet Items

As at

31-Mar-24

31-Mar-23

Total Equity

7,911

6,774

Net Debt

3,932

4,781

Total

11,843

11,555

Net Fixed Assets

9,106

8,887

    Tangible Assets

4,250

3,589

    Intangible Assets including goodwill

3,740

3,880

    CWIP (including IAUD*)

1,116

1,419

Net Working Capital

2,339

2,307

Other Assets#

398

361

Total Assets

11,843

11,555

*IAUD – Intangible Assets Under Development

# Other Assets include Investments and Deferred Tax Assets (Net)

 

 

Q4 and FY2024 Earnings Conference Call

Piramal Pharma Limited will be hosting a conference call for investors / analysts on 13th May 2024 from 9:30 AM to 10:15 AM (IST) to discuss its Q4 and FY2024 Results.

The dial-in details for the call are as under:

Event

Location & Time

Telephone Number

Conference call on
13th May, 2024

India – 09:30 AM IST

+91 22 6280 1461 / +91 22 7115 8320 (Primary Number)

1 800 120 1221 (Toll free number)

USA – 12:00 AM

(Eastern Time – New York)

Toll free number

18667462133

UK – 05:00 AM

(London Time)

Toll free number

08081011573

Singapore – 12:00 PM

(Singapore Time)

Toll free number

8001012045

Hong Kong – 12:00 PM

(Hong Kong Time)

Toll free number

800964448

Express Join with Diamond Pass™

Please use this link for prior registration to reduce wait time at the time of joining the call –https://services.choruscall.in/DiamondPassRegistration/register?confirmationNumber=9765638&linkSecurityString=3bb8d8359c 

 

 

About Piramal Pharma Ltd:

Piramal Pharma Limited (PPL, NSE: PPLPHARMA I BSE: 543635), offers a portfolio of differentiated products and services through its 17 global development and manufacturing facilities and a global distribution network in over 100 countries. PPL includes Piramal Pharma Solutions (PPS), an integrated contract development and manufacturing organization; Piramal Critical Care (PCC), a complex hospital generics business; and the India Consumer Healthcare business, selling over-the-counter products. In addition, one of PPL’s associate companies, AbbVie Therapeutics India Private Limited (formerly Allergan India Pvt Ltd), a joint venture between Allergan (now part of AbbVie) and PPL, has emerged as one of the market leaders in the ophthalmology therapy area. Further, PPL has a minority investment in Yapan Bio Private Limited. In October 2020, PPL received a 20% strategic growth investment from the Carlyle Group.

For more information, visit:  https://www.piramalpharma.com/, Facebook, Twitter, LinkedIn

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India has remained a steady ship in choppy waters says DSP Asset Managers

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4 hours ago

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May 10, 2024

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MUMBAI, India, May 10, 2024 /PRNewswire/ — India has remained a steady ship in choppy waters says DSP Asset Managers in the May 2024 edition of its report #DSP7Sees which highlights compelling historical and contemporary facts shaping the Indian market. The report mentions that while most global economies have seen a slowdown in their manufacturing sector or services, or both over the past 12 months, India has seen a consistent growth in economic output and business sentiment. This consistency is probably the first evidence suggesting that India’s economic and businesses cycle can withstand global turbulence of manageable magnitude.

The report highlights the sharp contrast between how India and China have performed for investors. Since 2007, China delivered the fastest pace of GDP and per capita income growth that the world has ever seen. However, it has delivered little for investors. Meanwhile, India has been one of the best performing markets globally, across periods thanks to Indian corporations delivering earnings growth. The report highlights that investors have perhaps erred by putting copious amount of funds in other countries while largely ignoring India’s profitable corporate dynamics.

Over the past 30 years, China, with a CAGR of 14%, stands as the sole nation to have surpassed India’s 8% Gross Fixed Capital Formation growth. Fueled by cheap domestic credit, Chinese growth contrasts with India in one aspect: Indian growth has come with higher return on equity. India has come out of an investment winter. The investment to GDP ratio (measured as gross fixed capital formation to GDP) peaked in 2011 and remained low until the COVID-led disruption upended the supply chains. Post COVID recovery and a large push through government expenditure, investments are making a comeback. Over the last seven and a half decades, $14trn has been spent on investments since independence. India has spent $8trn on new investments over the last 10 years.

The steady pace of earnings growth and a favorable businesses cycle has ensured that Indian stocks are well bid and are relative outperformers. This also means that Indian stocks aren’t the cheapest. Among large emerging and frontier markets, Indian equites are among the pricier regions. DSP says that it’s difficult to say if India will continue its performance, thus commanding such high multiples.

DSP feels that Indian lenders, both banking and non-banking financial companies can deliver a better investment experience. The all-time low NNPA ratio for Banks is a source of comfort. The high Provision Coverage Ratio suggests a better ability to absorb potential losses. Other factors include continuation in asset quality & relatively higher increase in credit as compared to deposit, translating into a higher Credit-Deposit Ratio.

“Valuations respecting investors need to dial down their return expectations. Lower entry valuations are the best defense for investors seeking to invest in India for the long haul,” said Sahil Kapoor, Market Strategist & Head of products, DSP Asset Managers.

Link to #DSP7Sees report: https://www.dspim.com/documents/dsp-7sees-seven-charts-we-want-you-to-see.pdf

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