Pipedrive today announced that it has added powerful new capabilities to its #1 user-rated CRM software  to help salespeople get more qualified leads into the pipeline and take quicker action on the most promising deals. Highlights include: a powerful AI sales assistant that continuously gathers data on deals and sales activities and prompts salespeople to take the “next best” action to move the hottest deals forward; a more flexible user interface that enables salespeople to customize their view of deals in the pipeline to more closely mirror their sales process; and more robust performance dashboards and reporting that let sales managers coordinate the activities of sales teams to close more deals and grow revenue faster. These additions enhance the ease of use that is a hallmark of Pipedrive.
“At Pipedrive, we believe the primary purpose of a CRM for sales is to enable salespeople to be more effective at engaging with customers throughout the sales process to move deals closer to completion,” said Timo Rein, CEO of Pipedrive. “There is a famous quote: ‘Nothing happens until someone sells something.’ Without prospecting, lead generation, follow-up, and closing sales, a sales manager has nothing to manage and nothing to report. So, first and foremost, we design every Pipedrive plan from the salesperson’s point of view to ensure the success of individual salespeople. This mission drives every new capability we add to our product.”
Pipedrive also announced today a new plan designed to meet the needs of the company’s larger enterprise customers. In addition, existing plans have been revamped to help individual salespeople and organizations of all sizes reach their sales goals and grow their businesses. To further support sales success, the company also launched Pipedrive Academy, a web-based online learning portal that provides recorded video courses that help sales professionals improve their selling skills and processes.
Pipedrive: Designed by Salespeople for Salespeople
With the new generation of Pipedrive, the first sales CRM designed from the salesperson’s point-of-view, the company continues to strengthen its commitment to putting salespeoples’ most pressing needs first. According to Pipedrive research, based on interviews and surveys with its customers, these include:
Speeding up prospecting. Three out of four sales professionals say prospecting is “quite” or “extremely” important and over half say it’s a “struggle” to find prospects and get them into the pipeline quickly. Of those who say it’s a struggle, 37% identified prospecting as the aspect of the sales process that needs the most improvement.
Reducing time spent on repetitive tasks. Three out of four sales professionals say it is important to reduce the time spent on repetitive administrative tasks and 40% say they struggle to keep the right balance.
The new Pipedrive also better meets the top need cited by sales managers:
Getting greater visibility into sales team performance. Half of sales managers say the following managerial tracking and reporting tasks are “extremely” important:
- Reviewing the performance of each salesperson
- Understanding what must be done next in the sales process
- Quickly adjusting sales goals and/or processes based on monitoring key performance metrics in real time
“In our view, the improvements Pipedrive announced today to the platform will further strengthen their value proposition for sales-centric firms,” said Ben Dickie, Director, Research and Advisory, Customer Experience Management at Info-Tech Research Group. “Artificial intelligence has been a major area of investment in the customer experience space. Pipedrive’s new AI-powered recommendations for sales staff will help them close deals by moving from ‘gut feel’ to data-backed account insights. Expanding the platform’s customization and data visualization capabilities will also help broaden the platform’s appeal to large enterprises, helping them scale their client base upmarket.”
Pipedrive Plans Ensure the Right Fit for Every Customer
Pipedrive is updating, realigning, and renaming its three core plans for clarity and to deliver greater value to sales professionals. A fourth plan is a first-time offering for Pipedrive’s enterprise customers that delivers increased levels of service and support. New names and descriptors make it easier to differentiate between plans. The four plans are:
Essential (formerly Silver): The Essential plan gives sales professionals everything they need to get organized and stay focused on activities that lead to sales success. New capabilities include an AI-powered sales assistant and more pipeline customization options.
Advanced (formerly Gold): The Advanced plan adds new presets that speed up Pipedrive’s workflow automation of routine administrative tasks, which accelerates the process of moving deals to completion.
Professional (formerly Platinum): The Professional plan helps sales managers focus in real time on sales team performance and growing their businesses. New capabilities include an enhanced sales inbox that lets sales professionals customize emails to large lists; Caller℠, a built-in sales calling capability that comes with up to 300 minutes of free calls; and the ability for sales managers to track calls at the user level and adjust revenue forecasting based on deal movement through the pipeline.
In addition, the Professional plan includes completely redesigned sales managerial reporting with capabilities such as fully customizable goal setting, dashboard views, and access controls that empower sales managers with insights to better track the status of deals and make adjustments rapidly. Enhanced security reporting and the ability to set user permissions to control access to information at a more granular level and a new security dashboard give organizations greater peace of mind that customer information is protected and provides suggestions on how to better secure their business data. The Professional plan also includes a new mobile app, providing sales managers with on-the-go access to insights from their phones.
Enterprise (new): The Enterprise plan gives larger organizations all the benefits of Essential, Advanced, and Professional plans as well as additional support and service. Central features include the assignment of an Implementation Manager and Account Manager to each customer; set-up and onboarding assistance; coaching for individual users; support for pipeline customization; enhanced security and user permissions; and ongoing technical support via phone.
“Prior to adopting Pipedrive, we had a different CRM system that our salespeople just weren’t using,” said Lisa Coyle Co-CEO of payments provider 360Payments. “It was literally a battle every night for me to get salespeople to enter their data. They didn’t want to because it was complicated and had very little to do with helping them close sales. Pipedrive makes making sales so much easier than any other sales CRM because salespeople actually use it! They use Pipedrive to organize their day, keep track of deals and the activities that are needed to close deals, and manage the activities themselves so everything gets done.
“We welcome more granular pipeline and activity views, faster automation of routine tasks, and more advanced reporting so we can see how deals are progressing up to the minute,” added Coyle. “But really, what salespeople and management both want is a CRM system that salespeople want to use. That’s what we love about Pipedrive.”
Klarna Opens Tech Hub in Berlin
Klarna, one of the world’s leading payment providers, today announced its plan to open a tech hub in Germany’s capital at the beginning of next year. This will enable Klarna to further build out its product portfolio and services, better serve its fast-growing merchant and consumer base across Europe and the US and tap into the cities’ rich talent base.
The new Berlin site will be based in the very heart of Berlin’s thriving technology scene in Berlin Mitte and offers Klarna employees space of around 7,400 square meters in a modern and functional repurposed car garage. In the future, it will house more than 500 employees focusing on product, engineering and commercial growth and will be an addition to Klarna’s German offices in Munich and Linden, each with approximately 100 employees.
“Berlin is one of the most exciting tech and entrepreneurial hubs worldwide and attracts exceptional local and international talents from all over the world. We are very proud and humbled to be part of that thriving ecosystem now. This site will enable us to further scale our footprint in Germany, Austria and Switzerland and new markets, but at the same time build new products and services to solve people’s shopping pain points across Europe and the US. We are on a very exciting journey from a pure payment provider to a global shopping ecosystem and our team in Berlin will play a decisive part to reach our ambitious goals.” says Sebastian Siemiatkowski, CEO Klarna.
Robert Bueninck, General Manager DACH, adds: “The DACH market as a whole developed fantastically throughout the past years and we have a very strong momentum and growing brand awareness in the region. With several thousands of new merchants which went live with us this year and many millions of consumers using our services, Germany is hugely important to the company to drive volume and revenue growth. The new site in Berlin is testament to our strong track record locally and our commitment to becoming the most favorite way to buy in Germany, Austria and Switzerland.”
Klarna currently employs over 2,500 employees in Stockholm, Los Angeles, New York, Columbus, Madrid, Brussels, London, Vienna, Amsterdam, Berlin, Linden, Munich, Oslo, Helsinki and Uppsala. In August 2019, the company received a 460 million US dollars funding round on a 5.5 billion US dollars post-money valuation, which currently makes Klarna the highest private FinTech company in Europe. Earlier this year, the company tapped into new business verticals by launching new products such as the Klarna Open Banking Platform and Global Authentication Platform. On the consumer side, Klarna introduced the Klarna Card and Klarna’s Instore solution in Germany as well as various new features in the Klarna app that fundamentally change the way how people shop and pay. This underpins the company’s versatility in opening up new revenue streams and ambition to become the go-to destination when it comes to online and offline shopping.
Progressive Approach in Embracing the Digital Finance Key to Labuan IBFC’s Growth in Financial Innovation
“Labuan International Business and Financial Centre’s (Labuan IBFC’s) ‘digital family‘ continues to grow in recognition of the progressive approach the centre has taken in embracing the digital revolution by being as facilitative as possible to enable innovative digital business to take root in Labuan,” said Labuan Financial Services Authority (Labuan FSA) Director-General, Danial Mah Abdullah at the inaugural Connecting Digital Ecosystems in Asia 2019 (CoDE Asia 2019) conference in Kuala Lumpur today.
Mah added: “To this extent, the centre has used legacy licences like money broker, credit token licenses to provide the regulatory umbrella for the digital business to be carried out. Now that is innovation by itself. Thus, the centre has a ‘toolbox‘ of solutions to meet the needs of the rapidly expanding digital industry, whether from the supply or demand side”.
He went on to add that the digital business model must be legitimate, meeting international standards of compliance, transparency and prudential requirements. Thus, prospects would need to obtain Labuan FSA’s prior approval for any proposed digital business if the activities fall within the ambit of Labuan Financial Services Securities Act 2010 or Labuan Islamic Financial Services Securities Act 2010.
Labuan IBFC’s digital journey began in 2017, with eight licenses up to 2018 and 2019 has seen an exponential growth in the number of players in the centre with more than 30 licenses approved to operate as digital entities.
“Our bespoke and curated approach is an ideal match to the demands of a fast-evolving digital marketplace,” said Farah Jaafar-Crossby, CEO of Labuan IBFC Inc, the jurisdiction’s market development agency. She added Labuan IBFC’s tax neutrality and currency agnosticism adds to the appeal as a digital hub, especially since the digital marketplace is inherently borderless in its application.
“We have seen a significant increase in interest of our digital ‘toolbox‘ from regional and also international entities,” she said and cited Memorandum of Understandings signed between Labuan IBFC Inc with China Construction Bank, Labuan as well as Huobi Group of China, both in relation to the advancement and development of Labuan IBFC’s digital ecosystem.
She added the fast-growing ecosystem in the jurisdiction had also prompted the establishment of an industry-led Labuan Fintech Association, which is open to any party interested in participating and contributing to Labuan IBFC’s growing “digital family”.
Labuan IBFC which will celebrate its 30th year of establishment in 2020, is home to more than 6,000 active companies which includes top-ranked financial institutions comprising 55 banks, 217 insurance companies, 61 corporate service providers, more than 300 leasing companies and 43 commodity trading companies. Labuan IBFC entities employ more than 6,000 people, making the IBFC the largest employer compared to other industries in Labuan.
The Connecting Digital Ecosystems in Asia 2019 (CoDE Asia 2019) conference was attended by more than 250 delegates and featured a lineup of regional industry players and subject matter experts, discussing topics catered towards developing a holistic digital ecosystem in the region. For more information on Labuan IBFC and its offerings, log on to www.labuanibfc.com.
OneConnect wins prestigious award at the 2019 Kotler Future Marketing Summit for its outstanding global marketing efforts
OneConnect Financial Technology Co., Ltd (OneConnect), an associate company of Ping An Group, won the “Kotler New Marketing Year Successful Overseas Marketing Award” at the prestigious “2019 Kotler Future Marketing Summit” held in Beijing on 12 October. OneConnect’s win is an affirmation of its outstanding global marketing efforts that successfully export Ping An’s technologies to leading financial institutions outside of China within a short span of one year or so. Philip Kotler, known as the “father of modern marketing”, graced the event at the Wangjing Hyatt Hotel in Beijing.
The yearly Kotler New Marketing Awards aim to establish industry benchmarks and recognize successful experiences, further inspiring enterprises to carry out marketing innovations and pave the future of marketing. The summit focused on two main themes: cutting-edge marketing and growth marketing.
OneConnect celebrated the opening of its Singapore Office in November 2018 to spearhead regional expansion, and in February 2019, celebrated the launch of its Indonesia Office. Within a short span, OneConnect made remarkable progress inking maiden deals with leading financial institutions in Malaysia, Indonesia, Thailand, Cambodia, the Philippines, Japan and Abu Dhabi.
Ms Tan Bin Ru, CEO of OneConnect Financial Technology, said: “Over the past one year or so, OneConnect has built an impressive footprint with customers in about 10 countries outside of China. More Asian banks are looking to strengthen their technological capabilities to serve the millennials and the unbanked and underserved segments. We are making an impact in enabling banks and insurers in their transformation journey.”
OneConnect has served more than 600 banks and over 80 insurance companies, and is expanding its operations. In August, OneConnect announced a strategic joint venture partnership with SBI Holdings, Inc. to enter Japan market. SBI OneConnect Japan will fully leverage SBI Neo Financial Services and other SBI companies to introduce OneConnect’s fintech services to financial institutions and businesses across Japan.
In June, OneConnect and UBX Philippines Corporation, the wholly-owned fintech subsidiary of Union Bank of the Philippines, entered a partnership to build SeekCap – the country’s first lending platform to meet the banking needs of micro, small and medium enterprises (MSMEs). SeekCap was launched by UBX within four months in November, demonstrating OneConnect’s strong tech capabilities. Today, SeekCap is a true loan marketplace with multiple lenders showcasing their loan products for borrowers to choose what best suits their business needs, and apply for loans digitally and seamlessly on a single end-to-end platform. Loans can be approved on the same day, and disbursed within three working days. This drastically shortens turnaround time as compared with traditional loan applications in the Philippines.
In Indonesia, OneConnect is the choice tech partner of Sinar Mas Financial Services Group, the financial arm of conglomerate Sinar Mas. As a key strategic partner, OneConnect is partnering with Bank Sinarmas, PT. Kredit Biro Indonesia Jaya, the country’s first private credit bureau to provide banks and micro-finance organizations with better lending decisions, and ASPARINDO, an association for retailers in Indonesia, to build a smart lending ecosystem. OneConnect is also partnering with Asuransi Sinarmas to build a smart auto claims solution, as well as Sinar Mas Multi-finance to build a smart retail lending platform for Indonesians to gain easy access to loans.
In Malaysia, OneConnect is partnering with one of the country’s top banks to build an SME lending platform. In Thailand, OneConnect counts three of the top 10 banks as its customers.
In Abu Dhabi, it is building a financial ecosystem with the Abu Dhabi Global Market to spur fintech innovations, collaborations and market opportunities. The first initiative was the launch of an innovation lab at the Fintech Abu Dhabi in October. The lab will use OneConnect’s technology to connect legacy systems of financial institutions to fintech applications through enabling the creation of APIs, System Virtual Machines, data and applications in a cost-effective and scalable manner. It will enable financial institutions to transform digitally, accelerate product development, drive innovation, as well as embrace interoperability, partnerships and collaboration within a truly inclusive financial ecosystem.
Beyond Asia, OneConnect is partnering finleap connect to offer its fintech software-as-a-service (SaaS) technology to the European market. finleap connect is a business unit of finleap, Europe’s leading fintech ecosystem, which is based in Berlin and has offices in Milan, Paris and Madrid.
These achievements underscore OneConnect’s mission of using technology to make finance easier, and its vision of becoming a technology partner that financial institutions trust to ride the wave of digital transformation.
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